Lets take this one item at a time,1st - vehicle required synthetic oilWe stated this at time of customer arrivalCustomer agreed, and we did the serviceAll according to the video recording.2nd-Customer requested an alignment check (45min to an hr time frame for just the alignment check) we
quote an hr on oil change, so the 1hr 35min was very good.3rd- Big O Tires was not mad the customer called in the morning, however when the customer is screaming into the phone, accusing and being belligerentWe can not address those concernsThe customer was asked to control himself to no help, and then referred to the ownerThe manager then thanked him, said goodbye, and hung hung up the phone.4th- customer was not happy with his results, came in to the location, and started stating "he was going to take care of this right now and someone was going to be fired"I took over the customer at this point, credited the TOTAL of the bill and asked them not to return. Jared ***
Lets take this one item at a time,1st - vehicle required synthetic oilWe stated this at time of customer arrivalCustomer agreed, and we did the serviceAll according to the video recording.2nd-Customer requested an alignment check (45min to an hr time frame for just the alignment check) we
quote an hr on oil change, so the 1hr 35min was very good.3rd- Big O Tires was not mad the customer called in the morning, however when the customer is screaming into the phone, accusing and being belligerentWe can not address those concernsThe customer was asked to control himself to no help, and then referred to the ownerThe manager then thanked him, said goodbye, and hung hung up the phone.4th- customer was not happy with his results, came in to the location, and started stating "he was going to take care of this right now and someone was going to be fired"I took over the customer at this point, credited the TOTAL of the bill and asked them not to return. Jared ***