Initial Business Response / [redacted] (1000, 5, 2015/01/17) */ Contact Name and Title: [redacted] ***-owner/mgr Contact Phone: XXX-XXX-XXXX In response to [redacted] -the truck did not "fall off" a hoirolled off our alignment rackWe immediately informed the customer what was happening with their vehicle, and apologized for the inconvenienceI had my asstmanager immediately call our insurance company to start the claims process, and took the truck back to GandC auto body, where it had just come from for other repairsAs far as I know, my insurance company has authorized the necessary repairs to the vehicle, and they are in a rental car till the truck is repairedI feel that under the circumstances, my staff and I have done everything in our power to get the truck back on the road as quickly as possibleI do not know what other compensation [redacted] has in mind, but again I feel that we are doing everything in our power to make them whole Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Whether it fell off, or you drove it off is a matter of semantics'Your insurance is paying to repair the damage you caused through negligence, and its not like you had a choiceHowever that doesn't restore the diminished value of the vehicle that your negligence caused You admitted that you allowed a new employee to place my vehicle in the lift without proper supervisionThis is negligence, and has cost me time and a considerable amount unwarranted depreciation in my vehicle Final Business Response / [redacted] (4000, 9, 2015/01/30) */ Mr [redacted] - I have done everything possible to make you whole, and again, my sincerest apologies for the inconvenience this incident has caused both of usI don't know where you're coming from with your statement of me admitting that I had a new employee operating your vehicle-I never said any such thingI also don't know why you feel your entitled to any "diminished value" compensationYour truck has been fixed, and you have been made wholeI feel that under the circumstances, I have done everything that I'm legally and financially responsible for in this matterIf you would like to discuss this further, please feel free to call me at XXX-XXX-XXXXThank you very much for your time Sincerely, [redacted] ***
Customer Service Related
- I was not given the link that I requested of *** * Instead, I was given this link: *** *** When I requested that the link be changed to what I originally requested you told me that could not happenI don't understand why because the *** school who also has an online store was given this link: ***
- Once the site was live I started promoting it through various avenues of social media, websites associated with *** *** Elementary, as well as flyers that I distributed throughout the school districtShortly thereafter, the spiritwear.com server went downI received many complaints from my potential customersSpiritwear never contacted me to notify me of why the server went down but instead, I had to contact themAfter the initial server failure, there were several more and again I was never communicated toInstead, each time, I had to call Spiritwear to find out what was going onAt times when the server was up, the web link went to a strange screen that made potential customers punch in a number prior to going to the actual site
- The following main function of this fundraising webpage has never been functional:
- Despite my requests for it to be fixed as it is on all of the other online stores on Spiritwear.com, it has not been fixedI then asked that it be removed as it looks bad to potential customers for there to permanently show in bold, on the center of the site, that there have been sales
- The number above that now shows "72" has randomly fluctuated from 10,to 360, and then back to This is confusing for my potential customers
- Despite all of my efforts to market this website that I listed above and my answering to all of the disappointed parents, teachers, and staff's questions regarding why the issues listed above have occurred, they are all so disappointed in the site and the service that Spiritwear.com has provided that none of them have purchased a single item from the siteThe only purchasers have been myself and my momThis proves that all of the above issues have negatively affected my ability to even get a single sale and therefore, as I mentioned above, I should not have to pay the $initial store scost
I have also had a very frustrating issue regarding sports bottles that I would like to orderI have attached the string of e-mailsThey were ordered without me approving the final artwork of the company that you all are outsourcing toI have requested that this order be cancelled until I have a chance to see the artwork that this company will be usingI was told that I would be charged $for them to do this setup with the artwork, however, I never saw any of this
I spoke with the owner *** about my issues above and he said that he no longer wanted my business and immediately deactivated my siteThere were no refunds to be issued because I had not paid for anything
Revdex.com info onlyI just don't want another person to have the issues that I have
Customer Service Related
- I was not given the link that I requested of [redacted] Instead, I was given this link: [redacted] When I requested that the link be changed to what I originally requested you told me that could not happen. I don't understand why because the [redacted] school who also has an online store was given this link: [redacted]
- Once the site was live I started promoting it through various avenues of social media, websites associated with [redacted] Elementary, as well as flyers that I distributed throughout the school district. Shortly thereafter, the spiritwear.com server went down. I received many complaints from my potential customers. Spiritwear never contacted me to notify me of why the server went down but instead, I had to contact them. After the initial server failure, there were several more and again I was never communicated to. Instead, each time, I had to call Spiritwear to find out what was going on. At times when the server was up, the web link went to a strange screen that made potential customers punch in a number prior to going to the actual site.
- The following main function of this fundraising webpage has never been functional:
- Despite my requests for it to be fixed as it is on all of the other online stores on Spiritwear.com, it has not been fixed. I then asked that it be removed as it looks bad to potential customers for there to permanently show in bold, on the center of the site, that there have been 0 sales.
- The number above that now shows "72" has randomly fluctuated from 10,000 to 360, and then back to 72. This is confusing for my potential customers.
- Despite all of my efforts to market this website that I listed above and my answering to all of the disappointed parents, teachers, and staff's questions regarding why the issues listed above have occurred, they are all so disappointed in the site and the service that Spiritwear.com has provided that none of them have purchased a single item from the site. The only purchasers have been myself and my mom. This proves that all of the above issues have negatively affected my ability to even get a single sale and therefore, as I mentioned above, I should not have to pay the $200 initial store set-up cost.
I have also had a very frustrating issue regarding sports bottles that I would like to order. I have attached the string of e-mails. They were ordered without me approving the final artwork of the company that you all are outsourcing to. I have requested that this order be cancelled until I have a chance to see the artwork that this company will be using. I was told that I would be charged $43 for them to do this setup with the artwork, however, I never saw any of this.
I spoke with the owner [redacted] about my issues above and he said that he no longer wanted my business and immediately deactivated my site. There were no refunds to be issued because I had not paid for anything.
Revdex.com info only. I just don't want another person to have the issues that I have.
Initial Business Response /* (1000, 5, 2015/01/17) */
Contact Name and Title: [redacted]-owner/mgr
Contact Phone: XXX-XXX-XXXX
In response to [redacted]-the truck did not "fall off" a hoist-it rolled off our alignment rack. We immediately informed the customer what was happening with...
their vehicle, and apologized for the inconvenience. I had my asst. manager immediately call our insurance company to start the claims process, and took the truck back to GandC auto body, where it had just come from for other repairs. As far as I know, my insurance company has authorized the necessary repairs to the vehicle, and they are in a rental car till the truck is repaired. I feel that under the circumstances, my staff and I have done everything in our power to get the truck back on the road as quickly as possible. I do not know what other compensation [redacted] has in mind, but again I feel that we are doing everything in our power to make them whole.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Whether it fell off, or you drove it off is a matter of semantics'. Your insurance is paying to repair the damage you caused through negligence, and its not like you had a choice. However that doesn't restore the diminished value of the vehicle that your negligence caused.
You admitted that you allowed a new employee to place my vehicle in the lift without proper supervision. This is negligence, and has cost me time and a considerable amount unwarranted depreciation in my vehicle.
Final Business Response /* (4000, 9, 2015/01/30) */
Mr. [redacted]- I have done everything possible to make you whole, and again, my sincerest apologies for the inconvenience this incident has caused both of us. I don't know where you're coming from with your statement of me admitting that I had a new employee operating your vehicle-I never said any such thing. I also don't know why you feel your entitled to any "diminished value" compensation. Your truck has been fixed, and you have been made whole. I feel that under the circumstances, I have done everything that I'm legally and financially responsible for in this matter. If you would like to discuss this further, please feel free to call me at XXX-XXX-XXXX. Thank you very much for your time.
Sincerely,
[redacted]
Customer Service Related
- I was not given the link that I requested of [redacted] Instead, I was given this link: [redacted] When I requested that the link be changed to what I originally requested you told me that could not happen. I don't understand why because the [redacted] school who also has an online store was given this link: [redacted]
- Once the site was live I started promoting it through various avenues of social media, websites associated with [redacted] Elementary, as well as flyers that I distributed throughout the school district. Shortly thereafter, the spiritwear.com server went down. I received many complaints from my potential customers. Spiritwear never contacted me to notify me of why the server went down but instead, I had to contact them. After the initial server failure, there were several more and again I was never communicated to. Instead, each time, I had to call Spiritwear to find out what was going on. At times when the server was up, the web link went to a strange screen that made potential customers punch in a number prior to going to the actual site.
- The following main function of this fundraising webpage has never been functional:
- Despite my requests for it to be fixed as it is on all of the other online stores on Spiritwear.com, it has not been fixed. I then asked that it be removed as it looks bad to potential customers for there to permanently show in bold, on the center of the site, that there have been 0 sales.
- The number above that now shows "72" has randomly fluctuated from 10,000 to 360, and then back to 72. This is confusing for my potential customers.
- Despite all of my efforts to market this website that I listed above and my answering to all of the disappointed parents, teachers, and staff's questions regarding why the issues listed above have occurred, they are all so disappointed in the site and the service that Spiritwear.com has provided that none of them have purchased a single item from the site. The only purchasers have been myself and my mom. This proves that all of the above issues have negatively affected my ability to even get a single sale and therefore, as I mentioned above, I should not have to pay the $200 initial store set-up cost.
I have also had a very frustrating issue regarding sports bottles that I would like to order. I have attached the string of e-mails. They were ordered without me approving the final artwork of the company that you all are outsourcing to. I have requested that this order be cancelled until I have a chance to see the artwork that this company will be using. I was told that I would be charged $43 for them to do this setup with the artwork, however, I never saw any of this.
I spoke with the owner [redacted] about my issues above and he said that he no longer wanted my business and immediately deactivated my site. There were no refunds to be issued because I had not paid for anything.
Revdex.com info only. I just don't want another person to have the issues that I have.
Initial Business Response / [redacted] (1000, 5, 2015/01/17) */ Contact Name and Title: [redacted] ***-owner/mgr Contact Phone: XXX-XXX-XXXX In response to [redacted] -the truck did not "fall off" a hoirolled off our alignment rackWe immediately informed the customer what was happening with their vehicle, and apologized for the inconvenienceI had my asstmanager immediately call our insurance company to start the claims process, and took the truck back to GandC auto body, where it had just come from for other repairsAs far as I know, my insurance company has authorized the necessary repairs to the vehicle, and they are in a rental car till the truck is repairedI feel that under the circumstances, my staff and I have done everything in our power to get the truck back on the road as quickly as possibleI do not know what other compensation [redacted] has in mind, but again I feel that we are doing everything in our power to make them whole Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Whether it fell off, or you drove it off is a matter of semantics'Your insurance is paying to repair the damage you caused through negligence, and its not like you had a choiceHowever that doesn't restore the diminished value of the vehicle that your negligence caused You admitted that you allowed a new employee to place my vehicle in the lift without proper supervisionThis is negligence, and has cost me time and a considerable amount unwarranted depreciation in my vehicle Final Business Response / [redacted] (4000, 9, 2015/01/30) */ Mr [redacted] - I have done everything possible to make you whole, and again, my sincerest apologies for the inconvenience this incident has caused both of usI don't know where you're coming from with your statement of me admitting that I had a new employee operating your vehicle-I never said any such thingI also don't know why you feel your entitled to any "diminished value" compensationYour truck has been fixed, and you have been made wholeI feel that under the circumstances, I have done everything that I'm legally and financially responsible for in this matterIf you would like to discuss this further, please feel free to call me at XXX-XXX-XXXXThank you very much for your time Sincerely, [redacted] ***
Customer Service Related
- I was not given the link that I requested of *** * Instead, I was given this link: *** *** When I requested that the link be changed to what I originally requested you told me that could not happenI don't understand why because the *** school who also has an online store was given this link: ***
- Once the site was live I started promoting it through various avenues of social media, websites associated with *** *** Elementary, as well as flyers that I distributed throughout the school districtShortly thereafter, the spiritwear.com server went downI received many complaints from my potential customersSpiritwear never contacted me to notify me of why the server went down but instead, I had to contact themAfter the initial server failure, there were several more and again I was never communicated toInstead, each time, I had to call Spiritwear to find out what was going onAt times when the server was up, the web link went to a strange screen that made potential customers punch in a number prior to going to the actual site
- The following main function of this fundraising webpage has never been functional:
- Despite my requests for it to be fixed as it is on all of the other online stores on Spiritwear.com, it has not been fixedI then asked that it be removed as it looks bad to potential customers for there to permanently show in bold, on the center of the site, that there have been sales
- The number above that now shows "72" has randomly fluctuated from 10,to 360, and then back to This is confusing for my potential customers
- Despite all of my efforts to market this website that I listed above and my answering to all of the disappointed parents, teachers, and staff's questions regarding why the issues listed above have occurred, they are all so disappointed in the site and the service that Spiritwear.com has provided that none of them have purchased a single item from the siteThe only purchasers have been myself and my momThis proves that all of the above issues have negatively affected my ability to even get a single sale and therefore, as I mentioned above, I should not have to pay the $initial store scost
I have also had a very frustrating issue regarding sports bottles that I would like to orderI have attached the string of e-mailsThey were ordered without me approving the final artwork of the company that you all are outsourcing toI have requested that this order be cancelled until I have a chance to see the artwork that this company will be usingI was told that I would be charged $for them to do this setup with the artwork, however, I never saw any of this
I spoke with the owner *** about my issues above and he said that he no longer wanted my business and immediately deactivated my siteThere were no refunds to be issued because I had not paid for anything
Revdex.com info onlyI just don't want another person to have the issues that I have
Customer Service Related
- I was not given the link that I requested of [redacted] Instead, I was given this link: [redacted] When I requested that the link be changed to what I originally requested you told me that could not happen. I don't understand why because the [redacted] school who also has an online store was given this link: [redacted]
- Once the site was live I started promoting it through various avenues of social media, websites associated with [redacted] Elementary, as well as flyers that I distributed throughout the school district. Shortly thereafter, the spiritwear.com server went down. I received many complaints from my potential customers. Spiritwear never contacted me to notify me of why the server went down but instead, I had to contact them. After the initial server failure, there were several more and again I was never communicated to. Instead, each time, I had to call Spiritwear to find out what was going on. At times when the server was up, the web link went to a strange screen that made potential customers punch in a number prior to going to the actual site.
- The following main function of this fundraising webpage has never been functional:
- Despite my requests for it to be fixed as it is on all of the other online stores on Spiritwear.com, it has not been fixed. I then asked that it be removed as it looks bad to potential customers for there to permanently show in bold, on the center of the site, that there have been 0 sales.
- The number above that now shows "72" has randomly fluctuated from 10,000 to 360, and then back to 72. This is confusing for my potential customers.
- Despite all of my efforts to market this website that I listed above and my answering to all of the disappointed parents, teachers, and staff's questions regarding why the issues listed above have occurred, they are all so disappointed in the site and the service that Spiritwear.com has provided that none of them have purchased a single item from the site. The only purchasers have been myself and my mom. This proves that all of the above issues have negatively affected my ability to even get a single sale and therefore, as I mentioned above, I should not have to pay the $200 initial store set-up cost.
I have also had a very frustrating issue regarding sports bottles that I would like to order. I have attached the string of e-mails. They were ordered without me approving the final artwork of the company that you all are outsourcing to. I have requested that this order be cancelled until I have a chance to see the artwork that this company will be using. I was told that I would be charged $43 for them to do this setup with the artwork, however, I never saw any of this.
I spoke with the owner [redacted] about my issues above and he said that he no longer wanted my business and immediately deactivated my site. There were no refunds to be issued because I had not paid for anything.
Revdex.com info only. I just don't want another person to have the issues that I have.
Initial Business Response /* (1000, 5, 2015/01/17) */
Contact Name and Title: [redacted]-owner/mgr
Contact Phone: XXX-XXX-XXXX
In response to [redacted]-the truck did not "fall off" a hoist-it rolled off our alignment rack. We immediately informed the customer what was happening with...
their vehicle, and apologized for the inconvenience. I had my asst. manager immediately call our insurance company to start the claims process, and took the truck back to GandC auto body, where it had just come from for other repairs. As far as I know, my insurance company has authorized the necessary repairs to the vehicle, and they are in a rental car till the truck is repaired. I feel that under the circumstances, my staff and I have done everything in our power to get the truck back on the road as quickly as possible. I do not know what other compensation [redacted] has in mind, but again I feel that we are doing everything in our power to make them whole.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Whether it fell off, or you drove it off is a matter of semantics'. Your insurance is paying to repair the damage you caused through negligence, and its not like you had a choice. However that doesn't restore the diminished value of the vehicle that your negligence caused.
You admitted that you allowed a new employee to place my vehicle in the lift without proper supervision. This is negligence, and has cost me time and a considerable amount unwarranted depreciation in my vehicle.
Final Business Response /* (4000, 9, 2015/01/30) */
Mr. [redacted]- I have done everything possible to make you whole, and again, my sincerest apologies for the inconvenience this incident has caused both of us. I don't know where you're coming from with your statement of me admitting that I had a new employee operating your vehicle-I never said any such thing. I also don't know why you feel your entitled to any "diminished value" compensation. Your truck has been fixed, and you have been made whole. I feel that under the circumstances, I have done everything that I'm legally and financially responsible for in this matter. If you would like to discuss this further, please feel free to call me at XXX-XXX-XXXX. Thank you very much for your time.
Sincerely,
[redacted]
Customer Service Related
- I was not given the link that I requested of [redacted] Instead, I was given this link: [redacted] When I requested that the link be changed to what I originally requested you told me that could not happen. I don't understand why because the [redacted] school who also has an online store was given this link: [redacted]
- Once the site was live I started promoting it through various avenues of social media, websites associated with [redacted] Elementary, as well as flyers that I distributed throughout the school district. Shortly thereafter, the spiritwear.com server went down. I received many complaints from my potential customers. Spiritwear never contacted me to notify me of why the server went down but instead, I had to contact them. After the initial server failure, there were several more and again I was never communicated to. Instead, each time, I had to call Spiritwear to find out what was going on. At times when the server was up, the web link went to a strange screen that made potential customers punch in a number prior to going to the actual site.
- The following main function of this fundraising webpage has never been functional:
- Despite my requests for it to be fixed as it is on all of the other online stores on Spiritwear.com, it has not been fixed. I then asked that it be removed as it looks bad to potential customers for there to permanently show in bold, on the center of the site, that there have been 0 sales.
- The number above that now shows "72" has randomly fluctuated from 10,000 to 360, and then back to 72. This is confusing for my potential customers.
- Despite all of my efforts to market this website that I listed above and my answering to all of the disappointed parents, teachers, and staff's questions regarding why the issues listed above have occurred, they are all so disappointed in the site and the service that Spiritwear.com has provided that none of them have purchased a single item from the site. The only purchasers have been myself and my mom. This proves that all of the above issues have negatively affected my ability to even get a single sale and therefore, as I mentioned above, I should not have to pay the $200 initial store set-up cost.
I have also had a very frustrating issue regarding sports bottles that I would like to order. I have attached the string of e-mails. They were ordered without me approving the final artwork of the company that you all are outsourcing to. I have requested that this order be cancelled until I have a chance to see the artwork that this company will be using. I was told that I would be charged $43 for them to do this setup with the artwork, however, I never saw any of this.
I spoke with the owner [redacted] about my issues above and he said that he no longer wanted my business and immediately deactivated my site. There were no refunds to be issued because I had not paid for anything.
Revdex.com info only. I just don't want another person to have the issues that I have.