Big O Tires #

[redacted] the store manager has contacted the customer and left a message to have her call him back and we will offer a refund for the amount requested by the customer, she just needs to go by store and speak to ***

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Big O Tires of Clarksville, In Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: We have contacted [redacted] couple of times by email and once by phone as of that phone call we had set up a time on 11/15/for her to bring in her car so that we may come to a resolution of this concern I had spoke with her about trying get work with her and her car to see if we can get her car to ride smooth as of yet I have not seen her and as of yet have not had a chance to fix our problem and I am willing to work with her if she comes in [redacted] Sent on: 12/15/3:54:PM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Im sorry for the inconvenience, please contact me directly and I will take care of getting you a replacement key, please contact me either by email or phoneEric F [redacted] ###-###-#### email [redacted] @yahoo.com

We did not charge the customer for any oil or fluid for his transmission The explanation of every line item on the invoice follows:Lube Oil and Filter Good – The overall description of the work performed for the items that followOil Change Labor – The labor to perform the oil change $12.00Viscosity 10W– The manufacturers recommended oil This is 10W We install 5Win all cars as our base oil The manufacturer allows this substitution.Eng Oil Cap Qts – The capacity of the vehicle This is so our employees know the amount of oil to install Our base oil change includes up to quarts.Oil Filter – The oil Filter (NAPA 21356) called for $5.30Fluid Disposal Fee – A fee added for the disposal of the oil This is disclosed in our advertising $3.00Tire Rotation – We rotate tires with all oil changes on passenger cars and SUVs if applicable If the rotation is not done this is removed.Thank you for choosing Big O Tires – A general purpose thank you.$Oil Change Discount Waiting – Customer probably brought in a coupon and this is the discount which results in the out the door total We have coupon amounts, one for waiting and one for drop off Drop off saves an additional $since it allows us to manage the work flow more easily $-Check Trans Fluid /////All Fluids /// - A note the back shop to check the transmission fluid and all the vehicles fluids5WMotor Oil – the charge for the motor oil installed in the engine $We have communicated with Mr [redacted] on this issue through the Big O Customer Complaint System, and the Arizona Attorney General He has made similar but not exact statements in all three channels He has indicated that we were responsible for the failure because we put in the wrong fluid, but there is no indication that we put in any fluid We do not see where the customer ever indicated that he was told we put in fluid The customer was not charged for transmission fluid, although he thought he was chargedWe guarantee our work but there are limits Specifically: The repair must be returned to us, not to a different facility with the expectation that we will pay for their work; it does not include incidental or consequential damagesWe certainly are not happy that the customer’s transmission failed, but it is clear from the invoice he was not charged for fluid The customer has stated that we did put motor oil instead of transmission fluid This is not true The customer stated that he was charged for an additional quart of motor oil, which is also not true Related to the “lied to” allegation, we certainly do not condone the behavior of the employee that failed to check the fluid level in the first place But when asked he stated that he had not checked the fluid level There was no charge for fluid The customer was told that the fluid was not checked The paraphrased statement “so dry under there” is construed as a lie by the customer We do not take responsibility for the failure of a transmission The transmission was leaking and had been for years according to the customer It was in an older vehicle We never charged the customer for installing transmission fluid We are unwilling to do anything to resolve this complaint due to the failure of the customer to contact us in any way prior to his demand that we pay for the complete repair of his vehicle and other charges until after he had completed all the work at a different location He states that this is a reasonable behavior but it certainly increased the cost to us had we chosen to do anything We had originally offered to pay the customer $but he refused and submitted his complaint to every consumer protection agency he could find The cost and time of responding to these complaints caused me to change my mind on the offer of reimbursement to maintain customer satisfaction [redacted] ***OwnerBig O Tires

ON 10/29/customer [redacted] ***ll came to Big O to have his vehicle diagnosed.The check engine light was on when the vehicle arrived We had our master technician complete athe diagnostic and Rob was told he would be changed $for the diag Our technician found a code which related to the speed sensor on the left front Our sales staff called a General Motors dealership to get pricing on the speed sensor Unfortunately GM does not offer a speed sensor separate from the hub assembly The GM part number is [redacted] In order to fix the vehicle correctly Rob would have to replace both the hub and sensor Mr Russell stated he was going to get the parts and fix the vehicle himself.Unfortunately Big O provided a proper diagnostic on his vehicle and recommended a correct repair Big O will not refund monies on the service performed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

What the customer forgot to add is she pushed an employee at the start of all thisWhen the employee tried to put oil in the vehicle, she slapped oil container out of his hand She also shoulder bumped another customer aggressively who was recording her walking though shop insulting every person who was white with the name " [redacted] ***" and " [redacted] " Her behavior was juvenile and completely unacceptable We had to call the police due to her not letting us complete service to return vehicle to her Customer is not allowed on propertyNo refund will be givenWe also have a video from another customer showing the side of her she didn't reflect on in her complaint