Big Ray's Auto Glass

IN RESPONSE TO THE COMPLAINT, IT AMAZES ME HOW A PERSON CAN WALK INTO A PLACE OF BUSINESS AND THINK THAT THEY ARE NOT RESPONSIBLE FOR THEIR ACTIONSTHIS MAN DID NOT IDENTIFY HIMSELF IN ANYWAYHE STARTED OFF THE CONVERSATION WITH "WE HAD DONE HIS WINDSHIELD TWO YEARS AGO, HE CAME OUT TO HIS CAR AND
HIS REVIEW MIRROR HAD FALLEN OFF TAKING A PIECE OF GLASS WITH IT, BREAKING THE WINDSHIELD, I DON'T HAVE MY RECEIPT, BUT YOU ARE REQUIRED BY LAW TO KEEP IT FOR FIVE YEARS." I HAD STATED THAT I NO LONGER HAD IT IN MY COMPUTER, BUT HE NEVER GAVE ME THE OPPORTUNITY TO LOCATE THE HARD COPYI AM WELL AWARE THAT I HAVE TO HAVE IT ON FILEHE CONTINUED TO STATE NUMEROUS TIMES, "HOW I AM REQUIRED BY LAW TO KEEP IT." THAT IS WHEN I STATED "I DON'T CARE ABOUT THE LAW BECAUSE WHATEVER THE PROBLEM IS, IT WILL BE TAKEN CARE OF." I THAN ASKED HIM TO SEE THE VEHICLE,IT HAS BEEN MY EXPERIENCE THAT THE MIRRORS HAVE TO HAVE BEEN HIT IN ORDER TO BREAK OFFWHICH HE DID NOT BRING THE VEHICLE TO OUR BUSINESSI FEEL THAT HE DID NOT COME TO SOLVE A PROBLEM, BUT TO BE ONEI CAN'T FIX SOMETHING I CAN'T SEEHE HAS NO PROOF OF BEING A PREVIOUS CUSTOMERTHE WINDSHIELD COULD HAVE BEEN REPLACED BY SOMEONE ELSE BETWEEN THE TWO YEAR PERIODAT NO TIME DID I EVER LIE TO HIM IN ANY WAYHE CLAIMS THAT HE KNOWS THE "INS AND OUTS OF THE AUTOMOTIVE BUSINESS" THE WINDSHIELD BUSINESS IS CLEARLY DIFFERENTAS I TRIED EXPLAINING TO HIM THERE IS NOT WARRANTY ON THE WINDSHIELD ITSELFTHE REASON BEING ANYBODY CAN BREAK THEIR WINDSHIELD AFTER IT HAS BEEN INSTALLEDSO IT DOESN'T MATTER THE TIME FRAME WE STILL WOULD NOT BE RESPONSIBLE FOR REPLACING THE WINDSHIELDNO MATTER HOW HARD I TRIED TO REASON WITH HIMHE WOULDN'T LISTEN TO ANYTHING I HAD TO SAYSO AFTER TELLING HIM IT WOULD BE TAKEN CARE OF HE STORMED OUTAND AS FOR THE COMMENT FROM RAY IF HE DIDN'T LIKE WHAT HE HAD HEARD HE SHOULD NOT HAVE LEFT MY OFFICE YELLING OUT IN THE PARKING LOT THAT I AM A LIARSO RAY HAD ASKED "WHO'S A LIAR?" THE MAN RESPONDED "SHE IS" RAY'S RESPONSE THEN WAS "KISS MY ***, YOU DON'T CALL SOMEONES WIFE A LIAR." RAY KNOWS I WOULD NOT LIE TO ANYONE ABOUT ANYTHINGRAY HAS BEEN DOING BUSINESS IN THE REDDING AREA FOR OVER YEARSWE HAVE A VERY REPUTABLE BUSINESSI DON'T THINK ANYTHING WOULD HAVE SATISFIED HIM

IN RESPONSE TO THE COMPLAINT, IT AMAZES ME HOW A PERSON CAN WALK INTO A PLACE OF BUSINESS AND THINK THAT THEY ARE NOT RESPONSIBLE FOR THEIR ACTIONSTHIS MAN DID NOT IDENTIFY HIMSELF IN ANYWAYHE STARTED OFF THE CONVERSATION WITH "WE HAD DONE HIS WINDSHIELD TWO YEARS AGO, HE CAME OUT TO HIS CAR AND HIS REVIEW MIRROR HAD FALLEN OFF TAKING A PIECE OF GLASS WITH IT, BREAKING THE WINDSHIELD, I DON'T HAVE MY RECEIPT, BUT YOU ARE REQUIRED BY LAW TO KEEP IT FOR FIVE YEARS." I HAD STATED THAT I NO LONGER HAD IT IN MY COMPUTER, BUT HE NEVER GAVE ME THE OPPORTUNITY TO LOCATE THE HARD COPYI AM WELL AWARE THAT I HAVE TO HAVE IT ON FILEHE CONTINUED TO STATE NUMEROUS TIMES, "HOW I AM REQUIRED BY LAW TO KEEP IT." THAT IS WHEN I STATED "I DON'T CARE ABOUT THE LAW BECAUSE WHATEVER THE PROBLEM IS, IT WILL BE TAKEN CARE OF." I THAN ASKED HIM TO SEE THE VEHICLE,IT HAS BEEN MY EXPERIENCE THAT THE MIRRORS HAVE TO HAVE BEEN HIT IN ORDER TO BREAK OFFWHICH HE DID NOT BRING THE VEHICLE TO OUR BUSINESSI FEEL THAT HE DID NOT COME TO SOLVE A PROBLEM, BUT TO BE ONEI CAN'T FIX SOMETHING I CAN'T SEEHE HAS NO PROOF OF BEING A PREVIOUS CUSTOMERTHE WINDSHIELD COULD HAVE BEEN REPLACED BY SOMEONE ELSE BETWEEN THE TWO YEAR PERIODAT NO TIME DID I EVER LIE TO HIM IN ANY WAYHE CLAIMS THAT HE KNOWS THE "INS AND OUTS OF THE AUTOMOTIVE BUSINESS" THE WINDSHIELD BUSINESS IS CLEARLY DIFFERENTAS I TRIED EXPLAINING TO HIM THERE IS NOT WARRANTY ON THE WINDSHIELD ITSELFTHE REASON BEING ANYBODY CAN BREAK THEIR WINDSHIELD AFTER IT HAS BEEN INSTALLEDSO IT DOESN'T MATTER THE TIME FRAME WE STILL WOULD NOT BE RESPONSIBLE FOR REPLACING THE WINDSHIELDNO MATTER HOW HARD I TRIED TO REASON WITH HIMHE WOULDN'T LISTEN TO ANYTHING I HAD TO SAYSO AFTER TELLING HIM IT WOULD BE TAKEN CARE OF HE STORMED OUTAND AS FOR THE COMMENT FROM RAY IF HE DIDN'T LIKE WHAT HE HAD HEARD HE SHOULD NOT HAVE LEFT MY OFFICE YELLING OUT IN THE PARKING LOT THAT I AM A LIARSO RAY HAD ASKED "WHO'S A LIAR?" THE MAN RESPONDED "SHE IS" RAY'S RESPONSE THEN WAS "KISS MY ***, YOU DON'T CALL SOMEONES WIFE A LIAR." RAY KNOWS I WOULD NOT LIE TO ANYONE ABOUT ANYTHINGRAY HAS BEEN DOING BUSINESS IN THE REDDING AREA FOR OVER YEARSWE HAVE A VERY REPUTABLE BUSINESSI DON'T THINK ANYTHING WOULD HAVE SATISFIED HIM

I am rejecting this response because: The initial complaint issued to Revdex.com was launched in response to customer service received from Big Ray's Auto Glass When inquiring what our options were in regards to a past purchase, Tina and 'Big Ray' responded with profanity, intimidation and belittlement My concern has and always will be that future consumers are aware of how Big Ray's Auto Glass conducts businessMy hope is that Big Ray's Auto Glass will be held accountable for their actions and raise their customer service level to higher standards

Thank-you *** for the pictures,as I explained to the man when all this started we do not have any warrenty on any glasshe never brought the car by for us to look at.It was over two years agowe will not be responsible for his windshield thank-you for our time.tina

Please see attached information regarding our conversationEnclosed are pictures of damaged windshield, copy of windshield repair, and bank statement from original windshield purchase at Big Rays Auto Glass