BIG Realty

February 19, 2018To whom it may concern,Please let this letter serve as a formal response to the complaint ID listed aboveThe dispute by the complainant is between *** *** and the owner of the propertyWe are only the property managers and we do not have a lease contract with *** ***.The lease
(see attached) is between the owner *** *** and the tenant *** *** ***While we have communicated with the owner that the tenant-complainant wishes to get a refund for cleaning charges, in the end, it is the owner's decision to only offer $in refundAlso, on the lease, please see page of 11, line K that *** *** initialed stating that a cleaning fee would be deducted from his security deposit at move out.We have no say in the total charge, or any refund that may be offeredThat is solely between the tenant, and the owner with whom he signed the lease.Please remove this complaint from our profile, as we are not the party *** *** is seeking remedy from in this matter.Sincerely,Christopher B., Broker-Owner BIG Realty

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not really satisfactory to me.  Due to the company is not a Revdex.com company, it seems that I do not have other options unless get lawyers involved.  So I accept the response made by the business.
Regards,
[redacted]