This response is being submitted by Michael Arnstein, President of The Natural Sapphire Company.This is a case of attempted EXTORTION against our company. The Natural Sapphire Company has very few complaint reviews online, we go above and beyond to satisfy our clients. Sometimes a...
customer isn't satisfied for one reason or another. Sometimes there are times we feel a customer is being a bit unreasonable; yet we don't forget that our reputation is our greatest asset and do almost anything to bring the situation to a happy conclusion. Yet there are rare instances when we need to stand up to extreme situations where we're being taken advantage of in a totally inappropriate way; we still need to maintain our dignity! In this Revdex.com complaint filed by Darius; we feel we were a victim of an extortion attempt.Darius was apparently very happy with us when we made his custom order engagement ring. (This is all well documented in email correspondence with him during the initial interactions)He then had a very quick change of opinion after we made a matching wedding band that had a slight issue which we immediately corrected.He demanded that we not only completely refund ALL his purchases but demanded additional monies for his time. Which he demands again in this complaint filing.He threatened me physically when I spoke to him on the phone to try and come to a rational conclusion. We made and delivered 2 completely custom made rings, which can be seen in the attached photos. These photos were taken ten minutes before the rings were put in a FedEx box and sent to him. They are exceptionally beautiful and we are very proud of the work. To demand that his engagement ring, wedding band be completely free, and pay him additional money on top of what he paid for them is totally absolutely ridiculous.Darius disputed both purchases which he paid for with [redacted]. [redacted] has a strong history of siding with the customer vs vendor.In this case [redacted] refused to accept Darius's claim and he was denied ANY and ALL refund disputes by them. We will defend ourselves against clients that attempt to treat us this way even if it results in a negative review. I hope that future customers review our response and see that this is a situation where we were not at fault.We wish Darius better days ahead and focus on the very attractive rings which he designed and asked us to make for his bride. They are very very unique and special.
This response is being submitted by Michael Arnstein, President of The Natural Sapphire Company.This is a case of attempted EXTORTION against our company. The Natural Sapphire Company has very few complaint reviews online, we go above and beyond to satisfy our clients. Sometimes a...
customer isn't satisfied for one reason or another. Sometimes there are times we feel a customer is being a bit unreasonable; yet we don't forget that our reputation is our greatest asset and do almost anything to bring the situation to a happy conclusion. Yet there are rare instances when we need to stand up to extreme situations where we're being taken advantage of in a totally inappropriate way; we still need to maintain our dignity! In this Revdex.com complaint filed by Darius; we feel we were a victim of an extortion attempt.Darius was apparently very happy with us when we made his custom order engagement ring. (This is all well documented in email correspondence with him during the initial interactions)He then had a very quick change of opinion after we made a matching wedding band that had a slight issue which we immediately corrected.He demanded that we not only completely refund ALL his purchases but demanded additional monies for his time. Which he demands again in this complaint filing.He threatened me physically when I spoke to him on the phone to try and come to a rational conclusion. We made and delivered 2 completely custom made rings, which can be seen in the attached photos. These photos were taken ten minutes before the rings were put in a FedEx box and sent to him. They are exceptionally beautiful and we are very proud of the work. To demand that his engagement ring, wedding band be completely free, and pay him additional money on top of what he paid for them is totally absolutely ridiculous.Darius disputed both purchases which he paid for with [redacted]. [redacted] has a strong history of siding with the customer vs vendor.In this case [redacted] refused to accept Darius's claim and he was denied ANY and ALL refund disputes by them. We will defend ourselves against clients that attempt to treat us this way even if it results in a negative review. I hope that future customers review our response and see that this is a situation where we were not at fault.We wish Darius better days ahead and focus on the very attractive rings which he designed and asked us to make for his bride. They are very very unique and special.