Complaint: [redacted]
I am rejecting this because: It's not as simple as they make it sound. I made the appointment and when I got there, they needed a we owe first. Had to wait on the we owe to be done before they would...
even look at the truck. Once that was finally done, my truck was looked at. They told me what was wrong and that Josh needed to sign off so it could get fixed. Josh was no where to be found. I called and called and called, he was either with a customer would call me back, out to lunch or on vacation and they would have him call me. Never received a call back. That we owe needs to be done before I get there for them to look at it and somebody needs to be able to sign off so I can get my truck fixed.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/05/04) */
The warranty will be refunded the amount due. There was never a claimed made so the customer is not entitled to a full refund and whether it was a new warranty on a used car is not even a issue given the fact no claims were made. The consumer...
has not been damaged in any way, in fact a used warranty would have cost more at the time of sale.
Shutting down doesn't seem reasonable but we can certainly work with you to get any monies or items back that you are owed. Call [redacted] @ [redacted]
Our scanner identified this vehicle had engine and wiring harness codes. Due to this, we chose not to purchase the vehicle as it was not in the condition described to us.
Complaint: [redacted]
I am rejecting this response because:I have contacted you directly 3 times already. You have not responded.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: You as the business should NOT have run any credit checks WITHOUT our permission! By your logic any random person can come in off the street with any social security number and have credit checks run dinging an innocent persons credit. We signed nothing and were unaware anything was happening involving our credit until someone called us to tell us we had been approved for a car. We were not in the market to buy a car and to top that off you guys shared the info from that credit report with someone other than us.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/04/06) */
The Key was the seller and the Finance company. We would be happy to help [redacted] a refinance.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called The...
Key Finance Company, on 4/7/15 at 3:15 p.m. and spoke with [redacted] She indicated that they NO LONGER do business with Big Red Sports & Imports so it is NOT possible for Big Red to help with a Refinance. If Big Red can communicate with The Key and resolve this financing situation I was mislead into, I would greatly appreciate it as well as resolution. I am currently paying $486 a month. I want to pay less, as I was verbally told the day I signed the contract at Big Red Sports & Imports. Thank you.
Final Business Response /* (4000, 9, 2015/04/14) */
We will certainly try to work through them.
Final Consumer Response /* (4200, 11, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Big Red Sports and Imports indicates that they will "try" to work through them. I would like to know HOW they will work on getting my cars monthly finance payments lowered, as the salesman expressed the day I said yes to accepting the vehicle and making payments.
[redacted]
I am rejecting this response because: there was no phone call - I was at work. On a retail floor where phone calls are not allowed. You are so full of horse snot it’s not even funny. And I did not even know what was going on. Try again.
Sincerely,
[redacted]
Please contact our office directly for the referral.
Complaint: [redacted]
I am rejecting this because: It's not as simple as they make it sound. I made the appointment and when I got there, they needed a we owe first. Had to wait on the we owe to be done before they would...
even look at the truck. Once that was finally done, my truck was looked at. They told me what was wrong and that Josh needed to sign off so it could get fixed. Josh was no where to be found. I called and called and called, he was either with a customer would call me back, out to lunch or on vacation and they would have him call me. Never received a call back. That we owe needs to be done before I get there for them to look at it and somebody needs to be able to sign off so I can get my truck fixed.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/05/04) */
The warranty will be refunded the amount due. There was never a claimed made so the customer is not entitled to a full refund and whether it was a new warranty on a used car is not even a issue given the fact no claims were made. The consumer...
has not been damaged in any way, in fact a used warranty would have cost more at the time of sale.
The customer simply needs to make a service appointment.
The banks set the terms of sale. The Oklahoma Delivery agreement that the customer signed is very clear on this.
Please contact our office so we can get this handled.
Shutting down doesn't seem reasonable but we can certainly work with you to get any monies or items back that you are owed. Call [redacted] @ [redacted]
Our scanner identified this vehicle had engine and wiring harness codes. Due to this, we chose not to purchase the vehicle as it was not in the condition described to us.
I agree. If the customer will contact Faith in accounting she will refund the $44.00
Please contact [redacted] and we will get this straightened out.
Please contact [redacted]. VP of Operations. ###-###-#### He will address your probably immediately.
Please contact [redacted] and he will try to work with you to get a car.
We sincerely apologize for any inconvenience. The owner of the dealership will be in contact with you.
Complaint: [redacted]
I am rejecting this response because:I have contacted you directly 3 times already. You have not responded.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: You as the business should NOT have run any credit checks WITHOUT our permission! By your logic any random person can come in off the street with any social security number and have credit checks run dinging an innocent persons credit. We signed nothing and were unaware anything was happening involving our credit until someone called us to tell us we had been approved for a car. We were not in the market to buy a car and to top that off you guys shared the info from that credit report with someone other than us.
Sincerely,
[redacted]
If you will contact [redacted] @ ###-###-#### she will immediately handle your issue. Here is my email address as well. [redacted]@bigredsports.com
Initial Business Response /* (1000, 5, 2015/04/06) */
The Key was the seller and the Finance company. We would be happy to help [redacted] a refinance.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called The...
Key Finance Company, on 4/7/15 at 3:15 p.m. and spoke with [redacted] She indicated that they NO LONGER do business with Big Red Sports & Imports so it is NOT possible for Big Red to help with a Refinance. If Big Red can communicate with The Key and resolve this financing situation I was mislead into, I would greatly appreciate it as well as resolution. I am currently paying $486 a month. I want to pay less, as I was verbally told the day I signed the contract at Big Red Sports & Imports. Thank you.
Final Business Response /* (4000, 9, 2015/04/14) */
We will certainly try to work through them.
Final Consumer Response /* (4200, 11, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Big Red Sports and Imports indicates that they will "try" to work through them. I would like to know HOW they will work on getting my cars monthly finance payments lowered, as the salesman expressed the day I said yes to accepting the vehicle and making payments.
Complaint:...
[redacted]
I am rejecting this response because: there was no phone call - I was at work. On a retail floor where phone calls are not allowed. You are so full of horse snot it’s not even funny. And I did not even know what was going on. Try again.
Sincerely,
[redacted]