Big Rock Sports LLC

Initial Business Response / [redacted] (1000, 11, 2015/06/09) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @bigrocksports.com Revdex.com of Central North Carolina COMPLAINT ACTIVITY REPORT Case # XXXXXXXX Consumer Info: ***, Mr [redacted] Business Info: Big Rock Sports LLC [redacted] XXXXX Good Day, I received a phone call on June 4, regarding Mr [redacted] case #XXXXXXXXPrior to speaking with [redacted] from Revdex.com, I have only received one voice message from Mr [redacted] on My 21, at 1:25pmI reached out to Mr [redacted] by phone on several occasions but was never able to reach himI check my voicemail every morning and I do not have any other voicemails or emails from Mr [redacted] Prior to that, Mr [redacted] has spoken with [redacted] with our company back in on another issue with his motor I would like to state that we (Big Rock Sports) are not the Manufacture of this brand and we are only the exclusive distributor for [redacted] in the United StatesWe handle their warranty claims if there is not a [redacted] in the customer's immediate areaWe do a great job providing parts and or service locations for consumers that are having issuesWe have never hesitated to reach out to any of the consumers that have called in and provided them with any part they needed regardless of them being in or out of warrantyWe always take the extra step to make sure they are happy and taken care of After speaking with ***, I asked her if it was ok to contact Mr [redacted] and try to assist himI called him on 6/8/and was not able to contact him (left voicemail)I will continue to give him a call until we can get in touch with him and try to get him taken care of the best we canI understand that he has been contacting and waiting for a technician to call him back and I am curious if he has us confused with a warranty service center (Not located here at Big Rock Sports) that he has been reaching out toEither way we would like to get him taken care of and back on the water as soon as possible Thank you for your time and please contact me at [redacted] (office) if you have any further questions or concerns Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi [redacted] I recently contacted the Revdex.com after spending weeks waiting on a response from the Big Rock TechnicianI called and left verbal message once in April and times in May (not just May 21)Cell phone number and name was left each timeNot until I submitted this report did I receive a callThe call was on 6/8/at 4:14pmI called back minutes later at 4:24pm and there was no answer so I left a messageI left another voice mail at 8:45AM today, 6/10/ Here is the history of this trolling motorIt is a model [redacted] ser WSXXXXXXXXXX This trolling motor has had a lot of problems [redacted] at Big Rock was very helpful and sent me parts for warranty repair times in (not just one time), The following problems were resolved back then: Main power pack in the head unit stopped working [redacted] mailed me a new one which I installedProblem resolved Then the gravity switch in the head unit went out [redacted] mailed me a new one which I installedProblem resolved The speed control (rheostat) inside the foot controller went bad [redacted] mailed me a new one which I installedProblem resolved Present problems: When the left or right motor switches for motor rotation control are pressed, the trolling motor drive prop spins at half speedThe positional motor does not rotate The curled control wiring harness up to the top head is completely dry rottedThe motor is only years old I need help fixing these issuesAfter all the trouble I have had with this trolling motor I would hope that Big Rock would do whatever needed to fix the latest issues You have my phone number Final Consumer Response / [redacted] (2000, 17, 2015/06/17) */ I was contacted by Big Rock Sports and they have replaced my motor with a new oneI'm very happyThe problem was resolved [redacted] ***

Initial Business Response /* (1000, 11, 2015/06/09) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bigrocksports.com
Revdex.com of Central North Carolina
COMPLAINT ACTIVITY REPORT Case # XXXXXXXX
Consumer Info:
[redacted], Mr...

[redacted]
Business Info:
Big Rock Sports LLC
[redacted]
[redacted] XXXXX
Good Day,
I received a phone call on June 4, 2015 regarding Mr. [redacted] case #XXXXXXXX. Prior to speaking with [redacted] from Revdex.com, I have only received one voice message from Mr [redacted] on My 21, 2015 at 1:25pm. I reached out to Mr [redacted] by phone on several occasions but was never able to reach him. I check my voicemail every morning and I do not have any other voicemails or emails from Mr. [redacted] Prior to that, Mr [redacted] has spoken with [redacted] with our company back in 2014 on another issue with his motor.
I would like to state that we (Big Rock Sports) are not the Manufacture of this brand and we are only the exclusive distributor for [redacted] in the United States. We handle their warranty claims if there is not a [redacted] in the customer's immediate area. We do a great job providing parts and or service locations for consumers that are having issues. We have never hesitated to reach out to any of the consumers that have called in and provided them with any part they needed regardless of them being in or out of warranty. We always take the extra step to make sure they are happy and taken care of.
After speaking with [redacted], I asked her if it was ok to contact Mr. [redacted] and try to assist him. I called him on 6/8/2015 and was not able to contact him (left voicemail). I will continue to give him a call until we can get in touch with him and try to get him taken care of the best we can. I understand that he has been contacting and waiting for a technician to call him back and I am curious if he has us confused with a warranty service center (Not located here at Big Rock Sports) that he has been reaching out to. Either way we would like to get him taken care of and back on the water as soon as possible.
Thank you for your time and please contact me at [redacted] (office) if you have any further questions or concerns.
Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 13, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi [redacted]
I recently contacted the Revdex.com after spending 6 weeks waiting on a response from the Big Rock Technician. I called and left verbal message once in April and 3 times in May (not just May 21). Cell phone number and name was left each time. Not until I submitted this report did I receive a call. The call was on 6/8/15 at 4:14pm. I called back 10 minutes later at 4:24pm and there was no answer so I left a message. I left another voice mail at 8:45AM today, 6/10/14.
Here is the history of this trolling motor. It is a model [redacted] ser WSXXXXXXXXXX
This trolling motor has had a lot of problems. [redacted] at Big Rock was very helpful and sent me parts for warranty repair 3 times in 2014 (not just one time), The following problems were resolved back then:
1. Main power pack in the head unit stopped working. [redacted] mailed me a new one which I installed. Problem resolved.
2. Then the gravity switch in the head unit went out. [redacted] mailed me a new one which I installed. Problem resolved.
3. The speed control (rheostat) inside the foot controller went bad. [redacted] mailed me a new one which I installed. Problem resolved.
Present problems:
1. When the left or right motor switches for motor rotation control are pressed, the trolling motor drive prop spins at half speed. The positional motor does not rotate.
2. The curled control wiring harness up to the top head is completely dry rotted. The motor is only 2 years old.
I need help fixing these 2 issues. After all the trouble I have had with this trolling motor I would hope that Big Rock would do whatever needed to fix the latest issues.
You have my phone number.
Final Consumer Response /* (2000, 17, 2015/06/17) */
I was contacted by Big Rock Sports and they have replaced my motor with a new one. I'm very happy. The problem was resolved.
[redacted]