Big "S" Automtive Parts Ltd

This issue was resolved with the customer 8/11/The difference in room categories of $was refunded on 8/11/back to the original credit card used for payment The original room category purchased at the Hard Rock Punta Cana was a Rock Star Level Caribbean Sand Suite, the Caribbean Sand Suite room category was the room category provided by the hotel in error This is the desired outcome in line with the complaint filed.Best Regards, [redacted] Customer Service SupervisorDirect Phone [redacted] | [redacted] Fax [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I was unaware of any form of refund processed on my credit card on 8/as there were no lines of communication with me during the process and phone calls were ignored when I left messages requesting a follon this processFortunately, I do have the refund on my credit card so I am overall satisfied but feel it should have been handled in a different manner before it got escalated to this point Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I was unaware of any form of refund processed on my credit card on 8/11 as there were no lines of communication with me during the process and phone calls were ignored when I left messages requesting a follow-up on this process. Fortunately, I do have the refund on my credit card so I am overall satisfied but feel it should have been handled in a different manner before it got escalated to this point.
Regards,
[redacted]

This issue was resolved with the customer 8/11/2016. The difference in room categories of $522.00 was refunded on 8/11/2016 back to the original credit card used for payment.  The original room category purchased at the Hard Rock Punta Cana was a Rock Star Level Caribbean Sand Suite, the...

Caribbean Sand Suite room category was the room category provided by the hotel in error.  This is the desired outcome in line with the complaint filed.Best Regards, [redacted]Customer Service SupervisorDirect Phone [redacted] | [redacted]Fax [redacted]
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