Big Sandy Superstore

Their signs DO NOT clarify that to begin with and no matter what they do not stand behind their price match guarantee and no matter what since I found the washer and dryer at a cheaper price they should make their deal work, the gift card has nothing to do with it, that is their fault they didn't have the ***st price when they made the buy a washer get the dryer at half cost and the gift card just means that their furniture is marked up high enough they still are making money! Why would I still pay them for a washer they should sell at and by the way I ended up finding the washer and dryer at ** *** with 10% of each one for $which their rude disrespectful vice president said I was a liar, really how a vice president should handle a business!!!! And nothing was ever addressed about their rude and disrespectful employees me and my family had to deal withI want those rude disrespectful employees reprimanded for our families treatment, my kids should not have to see some speak to their parents the way we were spoken too!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Big Sandy refunded my money after contacting the attorney generals office
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below..The response offers no resolution at allThe response states I am to wait to hear from a store official.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***my cat or dirt had nothing to do with the couch cushions it has done it since I have bought it the sofa and love seat new the repair man even tried to stuff the cushions in the back of the couch and love seat and that didnt work and even put new Velcro and he came back off on the love seat and now they put sliders under the cushions and it still come out to were it shows the zipppers on the cushions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** The reason I do not accept their response is because there is no time limit on the offerThey may not be in this area for a year or moreI want this problem resolved and they don't say anything about fixing it free of chargeThey evidently have not read the complaint well because the gasket I referred to was on the ice maker and they have replaced it twice already and it only last for months at the most.

Our team will be contacting Ms*** to make arrangements to pick up the product and make the repair in our repair shop and then return to her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We were able to work with the manufacturer and replace Mr***'s refrigeratorI believe he is happy with that resolution

Our course of action will be dependent on the upcoming scheduled inspection by our technicianIf the mattress is still stained (as it was on the first visit), the manufacturer's warranty will be void, per their warranty guidelinesOnce we complete the next inspection, we can better define what we can or cannot do, based on the manufacturer's warranty

The return has been completed and the customer was given a table, free, as compensation for the dishwasher confusion

Mr***'s product is covered under the manufacturer's warranty, which requires us to repair the productThe appointment for repair was scheduled for November 16, but the customer called and rescheduled it for December

Big Sandy has promised to have a replacement chair delivered on Friday September However none of their previous promises have come to be, so I request the complaint remain open

I'm unsure why Ms*** is complaining to the Revdex.comAccording to our records, we applied for, and received, approval to exchange her refrigerator from our extended warranty companyThe exchange was written up yesterday by our South Point, Ohio SuperstoreOur service department contacted the
customer at 1:yesterday afternoon, so I don't understand why she would log a complaint with Revdex.com at 1:27am this morning, when she was already approved for what she is asking for..?

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We would be happy to help the *** resolve this situationI apologize that they did not receive a return phone call yetWe try to do so within hoursThey spoke to our store yesterday, so I am assuming the message was left with our service department sometime yesterday. We work very
closely with the mattress manufacturers in handling warranty claims according to their standardsEach manufacturer has a minimum acceptable impression (typically 1/2")The process is to measure the impression to see if it exceeds that standardIt is common practice (and something the manufacturers put in place) for a kit/package to be sent to the consumer, in order to measure the impressionSince the *** do not want to do this, we will schedule a technician-free of charcome to the home and do the measurement for themOur service department will be in contact with them to make those arrangementsOnce we have those measurements, the manufacturer's warranty standards will be used in determining whether an exchange of the mattress is warranted

Hi ***,We received the range in good condition and after speaking with the manager again, decided to take a $in store credit to purchase a box spring that we were needingWe are happy with this resolution, and don’t feel that we need to take the complaint any further.Thanks so much for your
assistance!*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] * This issue began of course in May with the need for replacement of a cover that came apart,replacement ordered,placed no problem,again same piece came apart again call made,ordered technician made call to my home replaced at which time I brought to his attention of a cushion needing replaced due to core breakdown was told normal,didnt think so called manager of that department who reviewed the sofa at which time he agreed cores were breaking down on the sofa and that it would be replaced,now this is in November.In November I purchased an additional cushion at my cost for interchangeable option,placed order, paid at main store,have yet to receive,but after speaking with Tyler(In January about the problems with the couch cores etc and excercising my purchased Total Care warranty and reviewing the facts that once the core cushion was replaced and basing on the conversation with Joe,manager of the service department it was agreed that all cushions would be replaced for purpose of wear, several calls were made back and forth with me being told that the other cushions were ordered ,then prior to the service call on January 29th technician made call to confirm that parts were in I asked at this time what parts,was told that a core for the right side, that I paid for was in ,the chaise and additional cushion were in ,informed him that I did not pay for a core explained that I paid for a cushion in November was told that I only paid for core explained purpose and was told OK service call scheduled for 29th of January,technician here placed core to chaise,was told at that time that the other cushions was sent back thought it was a mistake.I have not received a call from ANYONE in regards to this,Now to sum it all up the Total Care Warranty clearly states that foam,material and breakdown are covered up to years.So this being said I should never have had to have this many questions or problems with a sofa that is under warranty,or this much problem with service attempting to decide whats needed when in fact all cushions have resulted in breakdown,now this couch is year old has had cushions replaced with need for more and another cover is coming apart ,I understand that mistakes are made ,delays etc but unfortunately I believe their response to your agency and what I am being told are different things.So after a course of months several problems could have been resolved with following the purchased total care warranty
Regards,
*** ***

Our management team at the *** Superstore insists that the only thing discussed with Mr*** was "exchanging" his productNever was a return authorizedHe asked one of the office staff 'how the return process works', but that was not acknowledging we were refunding his purchase priceWe
are trying to work with Mr*** on this situationHe spoke with our Director of Stores today and told him that he would be contacting an attorney.

Per phone call from the customer:The business is resolving my complaint I picked out a new mattress and they will deliver it next week Please close my complaint as resolved.Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This was an unfortunate combination of issuesWhile we strive to provide an excellent experience for each guestWe obviously fell short in this caseThe products have been picked up and the refund has been processed