Big Sasco Tool Rental

Rented a scissor lift and air compressor on dec. 20th. On time delivery and very professional.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The [redacted] 's opinion regarding my credibility is mootThat is, she was not present on 7/ [redacted] and can not attest to the material facts alleged hereinIn the instant case, the germane staff (MOE etc.) on 7/ [redacted] committed fraud in my opinion when they used dishonest methods to coerce me into charging my cardThat is, they advised me that a bilingual driver was not needed for technical training purposes of the scissor lift when in fact it wasThey knew or should have known that it would be unsafe and imprudent to allow someone inexperienced to operate such a machine without proper training etcNevertheless, they lied to me so that I would prepay for the usage of the machine.On another note, the scissor lift was never delivered to me.Delivering is the carrying and turning over of letters, goods, etc., to a designated recipient or recipientsHere, the [redacted] (MOE) heard of my perceived reluctance to receive the machine without my staff being properly trained as agreed so he canceled the contract prior to full deliveryConsidering I never took possession of the subject machine, it can not be deemed deliveredFurthermore, even if I did cancel the contract which I did not, Sasco can not charge me for delivery considering the following:1) the rental agreement explicitly says free pickup and delivery2) I canceled the agreement via fax on 7/ [redacted] prior to the rental period of 7/ [redacted] commencingThat meets the requisite hour cancellation period delineated by the contract wherein a customer can't be charged fees Despite the aforementioned facts, the business lied to me and said I would get a full refund on7/*Upon arrival they denied my request and called the police when demanded a refundIs this what this scam company calls customer service? [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Unfortunately this customer again is not telling the truth , his story about the situation has been changed for the second time, after showing evidence of him with the machine on the ground on his job site, he now has no choice but to change his story from the machine not being delivered to, define what delivery is, outside the industrial worldThis is not a postal service, to carry and turn over letters, or goods*** *** knows well that he was suppose to pay for the entire amount, but to provide excellent customer service, we refunded him $of the $initially charged to his credit cardThis $is charged for my drivers time, delivering this machine on a Sunday, the fuel usage on our truck and the general cost of running our flatbed truckIt is not that we deliver the machine to his job site then for him to cancel after delivery and decide that he wants all of his money backThis is a totally unfair request*** *** is tryi ng to make a quick dollar off of this company, we have accepted our losses it is time that ** *** does so as wellWe did our part by refunding the $out of his $chargeNO business runs for free, *** *** as a business man should understand this fact

7/**/14
Response to Revdex.com Complaint #[redacted]
To whom it m ay concern:
Unfortunately this customer is not telling the truth about this situation. He starts his complaint by stating that...

our company fraudulently charged his AX credit card. This is untrue as the customer himself came into our store to orders both machines in question. We have signed credit card slips and rental contract by the customer. He also claims that we did not deliver these machines, however in his very next line of complaint he states that the machine was “driven” by our worker to his job site at [redacted]. This is the fact; our company did deliver the machines to this customer at his job site. Then the customer claims that our worker “refused” to offload the machine at his job site, this is an absolute, outright LIE! I have pictures of the machine offloaded at the customers’ job site, with the customer standing right next to the machine. (Unfortunately there is no way to attach these pictures, however upon request I can email these pictures to Revdex.com.) Again the machine was delivered and offloaded at the customers’ job site. However after delivery, the customer cancelled the rental. This is when the customer insisted upon a full refund.
Our response to this is that there shall be no refund because we did our part in regards to serving the needs of the customer. Also per our rental agreement that was signed by this customer, 24 hour notice is needed for any cancellation for a refund to be issued. This customer cancelled after the machine was delivered to his job site. However in good faith, we still refunded to this customer $500 out of the $600 charged. No fleet in America runs for free, we kept the $100 as compensation for our truck going to the job site, our man offloading the machine and then our man having to bring the machine back again.. This is gas and time which equals money ………….This customer is being unfair in his request for a full refund.
Regards
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Big Sasco's attempt to manipulate public opinion and/or debate me is nonsensical and futile. The facts are clear:
1)The company agreed to provide a bilingual driver as a precondition to the rental agreement that would start on 7/*. They breached that agreement and sent a driver who did not speak Spanish. Further, their [redacted] advised the driver to return the subject scissor lift and cancel the agreement when he heard I was concerned about public safety etc. since the agreed upon proper training would not ensue. On another note, any picture Sasco claims bolsters their position is immaterial, moot and irrelevant. Obviously a delivery did not occur if Sasco concedes that its driver returned the lift to the store within an hour. Further, even if it was delivered, which it was not, pickup and delivery is clearly marked "FREE' on the agreement. This is clearly a sound affirmative defense to Sasco's lies. Also, in this jurisdiction contracts can not be unilaterally changed by one party. Thus, 'FREE' pickup/delivery delineated on the agreement means FREE.
2)Big Sasco is poorly run and untrustworthy. All prospective customers, vendors and stakeholders beware.
3)If Big Sasco continues to falsely question my integrity, this matter will likely escalate to a court of competent jurisdiction. Govern yourself accordingly.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
The [redacted]'s opinion regarding my credibility is moot. That is, she was not present on 7/* and can not attest to the material facts alleged herein. In the instant case, the germane staff (MOE etc.) on 7/* committed fraud in my opinion when they used dishonest methods to coerce me into charging my card. That is, they advised me that a bilingual driver was not needed for technical training purposes of the scissor lift when in fact it was. They knew or should have known that it would be unsafe and imprudent to allow someone inexperienced to operate such a machine without proper training etc. Nevertheless, they lied to me so that I would prepay for the usage of the machine.On another note, the scissor lift was never delivered to me.Delivering is  the carrying and turning over of letters, goods, etc., to a designated recipient or recipients. Here, the [redacted] (MOE) heard of my perceived reluctance to receive the machine without my staff being properly trained as agreed so he canceled the contract prior to full delivery. Considering I never took possession of the subject machine, it can not be deemed delivered. Furthermore, even if I did cancel the contract which I did not, Sasco can not charge me for delivery considering the following:1) the rental agreement explicitly says free pickup and delivery2) I canceled the agreement via fax on 7/* prior to the rental period of 7/* commencing. That meets the requisite 24 hour cancellation period delineated by the contract wherein a customer can't be charged fees.
Despite the aforementioned facts, the business lied to me and said I would get a full refund on7/*. Upon arrival they denied my request and called the police when demanded a refund. Is this what this scam company calls customer service?
[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: A worker fraudulently charged my American Express card knowing he would not deliver and leave the contracted scissor lift and demolition hammer at [redacted] as agreed today.Specifically,the worker drove the machine to 29 Buffalo and refused to offload and leave it at the since the [redacted] told the worker to return it for reasons unbeknownst to me. As such, the company breached the contract and I am entitled to a full refund of $600 since I am within the 24 hour cancellation period. The company not only wasted my time, but they are attempting to withhold my funds and scam me out of my money.Desired Settlement: Credit my American Express card for the amount charged.

Business

Response:

7/**/14

Response to Revdex.com Complaint #[redacted]

To whom it m ay concern:

Unfortunately this customer is not telling the truth about this situation. He starts his complaint by stating that our company fraudulently charged his AX credit card. This is untrue as the customer himself came into our store to orders both machines in question. We have signed credit card slips and rental contract by the customer. He also claims that we did not deliver these machines, however in his very next line of complaint he states that the machine was “driven” by our worker to his job site at [redacted]. This is the fact; our company did deliver the machines to this customer at his job site. Then the customer claims that our worker “refused” to offload the machine at his job site, this is an absolute, outright LIE! I have pictures of the machine offloaded at the customers’ job site, with the customer standing right next to the machine. (Unfortunately there is no way to attach these pictures, however upon request I can email these pictures to Revdex.com.) Again the machine was delivered and offloaded at the customers’ job site. However after delivery, the customer cancelled the rental. This is when the customer insisted upon a full refund.

Our response to this is that there shall be no refund because we did our part in regards to serving the needs of the customer. Also per our rental agreement that was signed by this customer, 24 hour notice is needed for any cancellation for a refund to be issued. This customer cancelled after the machine was delivered to his job site. However in good faith, we still refunded to this customer $500 out of the $600 charged. No fleet in America runs for free, we kept the $100 as compensation for our truck going to the job site, our man offloading the machine and then our man having to bring the machine back again.. This is gas and time which equals money ………….This customer is being unfair in his request for a full refund.

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The [redacted]'s opinion regarding my credibility is moot. That is, she was not present on 7/* and can not attest to the material facts alleged herein. In the instant case, the germane staff (MOE etc.) on 7/* committed fraud in my opinion when they used dishonest methods to coerce me into charging my card. That is, they advised me that a bilingual driver was not needed for technical training purposes of the scissor lift when in fact it was. They knew or should have known that it would be unsafe and imprudent to allow someone inexperienced to operate such a machine without proper training etc. Nevertheless, they lied to me so that I would prepay for the usage of the machine.On another note, the scissor lift was never delivered to me.Delivering is the carrying and turning over of letters, goods, etc., to a designated recipient or recipients. Here, the [redacted] (MOE) heard of my perceived reluctance to receive the machine without my staff being properly trained as agreed so he canceled the contract prior to full delivery. Considering I never took possession of the subject machine, it can not be deemed delivered. Furthermore, even if I did cancel the contract which I did not, Sasco can not charge me for delivery considering the following:1) the rental agreement explicitly says free pickup and delivery2) I canceled the agreement via fax on 7/* prior to the rental period of 7/* commencing. That meets the requisite 24 hour cancellation period delineated by the contract wherein a customer can't be charged fees.

Despite the aforementioned facts, the business lied to me and said I would get a full refund on7/*. Upon arrival they denied my request and called the police when demanded a refund. Is this what this scam company calls customer service?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Unfortunately this customer again is not telling the truth , his story about the situation has been changed for the second time, after showing evidence of him with the machine on the ground on his job site, he now has no choice but to change his story from the machine not being delivered to, define what delivery is, outside the industrial world. This is not a postal service, to carry and turn over letters, or goods. [redacted] knows well that he was suppose to pay for the entire amount, but to provide excellent customer service, we refunded him $500 of the $600 initially charged to his credit card. This $100 is charged for my drivers time, delivering this machine on a Sunday, the fuel usage on our truck and the general cost of running our flatbed truck. It is not that we deliver the machine to his job site then for him to cancel after delivery and decide that he wants all of his money back. This is a totally unfair request. [redacted] is tryi ng to make a quick dollar off of this company, we have accepted our losses it is time that [redacted] does so as well. We did our part by refunding the $500 out of his $600 charge. NO business runs for free, [redacted] as a business man should understand this fact.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Big Sasco's attempt to manipulate public opinion and/or debate me is nonsensical and futile. The facts are clear:

1)The company agreed to provide a bilingual driver as a precondition to the rental agreement that would start on 7/*. They breached that agreement and sent a driver who did not speak Spanish. Further, their [redacted] advised the driver to return the subject scissor lift and cancel the agreement when he heard I was concerned about public safety etc. since the agreed upon proper training would not ensue. On another note, any picture Sasco claims bolsters their position is immaterial, moot and irrelevant. Obviously a delivery did not occur if Sasco concedes that its driver returned the lift to the store within an hour. Further, even if it was delivered, which it was not, pickup and delivery is clearly marked "FREE' on the agreement. This is clearly a sound affirmative defense to Sasco's lies. Also, in this jurisdiction contracts can not be unilaterally changed by one party. Thus, 'FREE' pickup/delivery delineated on the agreement means FREE.

2)Big Sasco is poorly run and untrustworthy. All prospective customers, vendors and stakeholders beware.

3)If Big Sasco continues to falsely question my integrity, this matter will likely escalate to a court of competent jurisdiction. Govern yourself accordingly.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

**