Big Skinny Corporation

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I apologize for the trouble but I am looking at the credit card activity (it is right in front of me) and there is no refund processed on 4/27 or any other date for this [redacted] ending in [redacted].   The pdf attachment from the company shows under payments:   "Refunds:  .00  (and then in red) Balance Due 13.83"   Under Notes for 4/27 it says "Refund entered for entire order" Canceled.  Is it possible the refund was not processed and this was "entered" in the system and thus still showing (in red) Balance Due with Refund still being .00?  I would include an attachment but there is no transaction in April or May or previous to this showing it.  Thank you in advance for your attention in this matter.
Regards,
[redacted]

Hello [redacted], I'm sorry for your frustration regarding your wallet and your experience with our Customer Service team.  If you have a style of wallet you would prefer, let me know and I will go ahead and ship one out to you ASAP. Have a good day and again, our apologies.

First let me say we are very sorry for this unexpected delay in your order's shipment and in our response to your inquiries.  We have just moved to a new fulfillment warehouse and are still ironing out the kinks in their shipping methods.  It appears the first order was never shipped...

despite having been labeled by our fulfillment warehouse.  A second order has been shipped with [redacted] tracking #: [redacted].  According to the tracking information, it should arrive this Friday. We have refunded your $8.00 shipping cost.  Please accept our apologies for the frustration caused by these delays.

Hello [redacted],First, I apologize for the delay in our response.  We have been having some Customer Service issues that we are in the process of resolving.I also would like to apologize for the error in our shipment to you.  I have entered a new order to ship to you ASAP with an RFID...

BLOCKING LEATHER BIFOLD BLACK.  I have contacted our fulfillment company and instructed them to double-check and confirm that they are sending out the correct wallet.  Regards,[redacted]

Good afternoon [redacted],I apologize about any inconvenience and I have just refunded the two items below. Thank you for your patience and understanding, [redacted]. BROWN- BUFFED LEATHER TRIFOLD 1RI billed/shipped 12/22/1516 18.45n/a Refunded: Requested=04/27/16, Qty= 1, $18.45, BUFFED LEATHER MUTLI BIFOLD...

BLACK 1RI billed/shipped 12/22/1516 17.78n/a Refunded: Requested=04/27/16, Qty= 1, $17.78

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I did not receive the refund for shipping and frankly for all the lies, my wasted time and stress, the whole order should be refunded. I have NEVER in my life dealt with a company that is so unprofessional and blatantly lies. Things happen, own it and do what's right. LIES get you nowhere in life. If they want to issue any type of refund, they will have to call me for my new credit card number as the card they have on file was cancel due to fraud breach from [redacted].
Regards,
[redacted]