Big Sky Journal

Subject: RE: complaint id# ***Hello, this e-mail is regarding the complaint #*** by Ms*** *** For whatever reason, her subscription request didn't get forwarded to our subscription office We had a new subscription office take over in April, and some requests were lost in the transition I called MsAdams directly and explained to her what happened and also, that I sent her some back issues in addition to her 1-year subscription I believe that resolved the issue I will do a follow up to make sure she received her back issues, and the next issue she will receive will be the Fall Issue around the beginning of October Thank you.*** ***-- Big Sky Journal/Western Art and ArchitectureOffice Administrator/Advertising406-586-2712, ext ***

I realize I gave you the wrong complaint id #.  The correct id# is [redacted].  I received another notice that the above complaint has not been resolved.  I assume it is because I gave you the wrong ID# with my previous e-mail.  Please, notice the change.  Thank you.[redacted]...

[redacted]On Mon, Aug 21, [redacted]7 at 12:43 PM, [redacted] wrote:Hello, I am responding to the letter I received in the mail stating that the above mentioned customer filed a complaint about not receiving her magazine subscription.  Her subscription request, for whatever reason, didn't get processed correctly and failed to reach our subscription office.  I sent her out back copies, our current copy, and set her up for a 1-year subscription to resolve the issue. I called her and explained what happened, and the issue is resolved.  Thank you![redacted]-- Big Sky Journal/Western Art and ArchitectureOffice Administrator/Advertising406-586-2712, ext [redacted]