Big Sky Power Equipment

Thank you for returning your products to us, [redacted] We are very sorry they didn't work out for you Had we known the manufacturer had changed the dimensions, we would have informed you Also, we apologize for any grief we have caused you regarding your returnOur policy for returns is that it may take up to days for a refund http://www.liftchairsrus.com/PARTS-RETURN-POLICY_ep_46-1.html We typically don't take that longWe understand, like you, we would also want our return quicklyYou have already been refunded in full Please check your Paypal account for more details Again, our apologies for any inconvenience we may have caused you

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I want to thank you for resolving my complaintI received my credit($36.50) on 03/21/2016, again I sincerely appreciate your concern in this matter.Sincerely,

Thank you for returning your products to us, ***We are very sorry they didn't work out for you Had we known the manufacturer had changed the dimensions, we would have informed you Also, we apologize for any grief we have caused you regarding your returnOur policy for returns is
that it may take up to days for a refund http://www.liftchairsrus.com/PARTS-RETURN-POLICY_ep_46-1.html We typically don't take that longWe understand, like you, we would also want our return quicklyYou have already been refunded in full Please check your Paypal account for more details Again, our apologies for any inconvenience we may have caused you

We understand the customer concern for fixing the furnitureWe have phone hours Monday-Friday 9-CST for customer service and tech supportA sales person is available during those hours and can be reached at our toll free numberWe are very sorry the customer is unhappy but the part is not covered under warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***I called several times over several days and did not get in touch with anyoneI left several messages with my name and number with no call backSo for the company telling me anything about the remote is and very bad businessI've also sent emails with no response I am not happy with the way this company does businessThis remote control is for my mother's chair who needs this chair because of the arthritis in her backIf they did have any intent on helping the situation ...they should have called and let me know so I can seek a replacement elsewhereAt this point I just want a refund of $61.95.Thank you*** *** Thank you

All electrical parts are sold brand new, direct from the manufacturer. If a furniture electrical part is defective, it will fail within the 1st  or 2nd use. This was not the case. As explained to the customer, the wear and use of the part is beyond our knowledge. The purchased part is most...

probably not defective and the problem lies elsewhere in the electrics of the chair. We always offer troubleshooting help and advice and also offer an online troubleshooting your electric parts guide. We do not offer warranties on any of our parts. We do this because this allows us to offer the least expensive parts online. Again, these parts are brand new, manufacturer direct, OEM parts. This purchase does not qualify for a refund. Any refunds are given within 30 days but must be sent back in new and unused condition.  Parts Return Policy can be found following this link:  http://www.liftchairsrus.com/PARTS-RETURN-POLICY_ep_46-1.html

The customer was refund the full amount of purchase. The name on the refund is LCRU, LLC. This is the legal business name.. Our website is liftchairsrus.We have phone ours from M-F Central Standard Time. 9-4.

From time to time, we get returns without original paperwork. This seems to have been the case. We record and keep such document to match items that need refunds. There were several like returns and we assume one of them is the customers. We have refunded the customer and hope this satisfies any...

questions. A receipt of credit has been sent to the customer's email address on file.