We were unaware of and disappointed to hear of this situation. Unfortunately, we had a previous employee that had to leave our organization in a hurry due to sudden personal medical complications and we suspect that this is the "she" that Mr. H[redacted] is referring to. As per the terms of our...
contract, Mr. & Mrs. H[redacted] have a lifetime warranty for both the product and workmanship. We both stand behind and take pride in our work and will make immediate arrangements for our lead Project Superintendent to schedule a site evaluation of their installation to take place a.s.a.p.. We will also make any repairs as required, including the reordering of product if it is deemed necessary. We wish to thank the H[redacted]'s for their patience, and feel confident that we can resolve this in a timely manner.
We were unaware of and disappointed to hear of this situation. Unfortunately, we had a previous employee that had to leave our organization in a hurry due to sudden personal medical complications and we suspect that this is the "she" that Mr. H[redacted] is referring to. As per the terms of our...
contract, Mr. & Mrs. H[redacted] have a lifetime warranty for both the product and workmanship. We both stand behind and take pride in our work and will make immediate arrangements for our lead Project Superintendent to schedule a site evaluation of their installation to take place a.s.a.p.. We will also make any repairs as required, including the reordering of product if it is deemed necessary. We wish to thank the H[redacted]'s for their patience, and feel confident that we can resolve this in a timely manner.