Big Spoon Yogurt

I am responding to the complaint from Ms***The customer purchased a $gift card from us during our Black Friday eventon 11/24/ Within the same transaction, the gift card purchased was used to tender the transaction which also included a purchase frozen yogurt
desserts For more detail, I have outlined the transaction details below Ms*** is insisting that our employee took cash from her for the transactionHowever, our records do not show any cash overages on the day, which would imply our employee stole the money We have no reason to believe our employee did such a thing We do recognize that our communication with Ms*** has been slow We will be loading an additional $of value onto the Gift Card Ms*** is in possession of today, 2/3/2018.Please contact me directly should you have any further questions or concerns.Regards,*** ***Big Spoon YogurtLine Item Description Qty Rate Discount Amount Charged Gift Card(*** $ $10.00 Oz Yogurt $ $ 8.75 Sub Total $ Tax $ Total Due $19.43Tender Type Gift Card Gift Card Balance (*** $

Revdex.com:
It is a shame that this company ultimately did the right thing while back hand slapping me in the face.  Had they asked for my bamk statement, I would have provided it.  Instead they called me a liar but said they would give me $10 to make th is go away.  I have the same documentation as them plus the added bank statement for the $10 that was charged to out ATM card.  Would someone who wasn't wronged go to this much trouble over less than $1 and the free $10 gift card?  It was all about how wrong they handled it and making sure the company was held accountable and did the right thing.
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.