Big State Industrial Supply Inc.

Initial Business Response /* (1000, 5, 2016/02/23) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX x
Contact Email: ***@bigstatetools.com
I have called Mr*** and left a message at both telephone numbers we have on file for himIn reviewing his account, I have
determined that Big State has had no contact with him since December of Without speaking to Mr*** directly, I can only assume that the calls he is receiving are from one of the marketing companies that have submitted orders to us on his behalf in the pastBig State does no direct sales outside of our Southern California region and makes no sales callsI have forwarded a copy of the complaint to the company that submitted his last order to us with a request that all sales calls cease and desistI don't know if that is who is calling him, but it is the most logical place to startI would also urge Mr*** to call us with any additional questions, concerns, or information he may have in the event that I may better serve him

The order was for cases of disposable coveralls, one box of
XL and the other box of 2XLThe order was delivered to the same address
as the last orderIt delivered on 5/3/at 10:48am and was signed for by
***I have attached a copy of the UPS proof of delivery for your records
Our customer service department has this information readily available and can
assist you at ###-###-####

Initial Business Response /* (1000, 5, 2015/04/08) */
Contact Name and Title: *** ***, CSR
Contact Phone: XXX-XXX-XXXX x
Contact Email: ***@bigstatetools.com
Mr***'s order was submitted to us on 4/3/by Left Coast Industrial Supply LLCOur shipping department called the
customer on 4/7/at 12:23pm pst and a Zack verified that everything on the order was correct and that Mr*** wanted it shippedThe order shipped on 4/9/
Our bookkeeping dept began calling Mr*** when the invoice became dueOn 10/08/a *** claimed that he returned the merchandise, then said that a *** has the merchandise, then said that he was too tired to pay for the merchandise, then he just hung upThis is just one example of the type of conversations we have had with the people who have answered the phone at Mr***s's location
At this point in time, the invoice is days past dueWe have received no payment, no return, and no tracking information showing that the merchandise was returned or received
Initial Consumer Rebuttal /* (3000, 7, 2015/04/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To tired to pay invoice? Who says that? If big state had replaced the broken part and honored their warranty we would still have the bits and would have happily paid for themThese bits were sent back within weeks of receiving themWe even offered to pay partially for their "bits they didn't receive"
And they want whole amountWe are not paying for something we sent back that was a bunk productBesides who charges over dollars for drill bits that don't lastStop calling us or we are filing harassment
Final Consumer Response /* (4200, 11, 2015/04/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Tracking info was given multiple timesNo need to keep giving it to you guys your still going to harass usMy lawyer will be in contact
Final Business Response /* (4000, 13, 2015/04/10) */
If the customer has tracking information showing that the merchandise was returned to and received by us, I would strongly suggest they post it in this public forum so that we may close the account and stop calling them for payment as they are requesting

Initial Business Response /* (1000, 5, 2015/10/01) */
Contact Name and Title: *** ***, CSR
Contact Phone: XXX-XXX-XXXX x
Contact Email: ***@bigstatetools.com
Mr*** spoke to a customer service rep on 9/296/at 11:21am pst and stated that he could purchase the items he ordered
from us less expensively locallyWe offered a customer service discount if he wished to keep them, or to set up the returnHe wished to return the order and we emailed him his Return Merchandise Authorization number and return shipping instructionsObviously, the information entered here in the complaint does not match the information he gave our customer service representative in his phone callI will contact him directly to get the issue resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company is paying for the return shipping which is satisfactory

Initial Business Response /* (1000, 5, 2016/03/23) */
Contact Name and Title: *** *** CSR
Contact Phone: XXX-XXX-XXXX x
Contact Email: ***@bigstatetools.com
The charge off amount was indeed incorrectly entered on our endWe offer our sincerest apologies for thisI just checked and
was informed that it has been corrected and should reflect on the TRW report shortlyIf there are any further questions or concerns I can be of any assistance with, please feel free to contact me
Initial Consumer Rebuttal /* (3000, 7, 2016/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Big State Industrial Supply is still showing the account as if it had been days delinquentI contacted *** *** in regards to this via the email address he provided in his response to my complaintHere is what he wrote back to me:
***,
I have forwarded your email to our credit manager *** ***She will be the one able to assist you in this matter
Sincerely,
*** ***
Customer Service Dept
PhXXX-XXX-XXXX x
Fax XXX-XXX-XXXX
I have not heard back from Ms*** *** as of today(04/28/16)
As I have stated before Big State Industrial Supply has done nothing to help me resolve this matterI have tried for months to work with them and they won't even return calls/emailsThey are knowingly causing harm and falsely reporting negative information to the credit bureau
Final Business Response /* (4000, 22, 2016/04/21) */
Mr***'s desired resolution for this complaint was to: 1) Hold company accountable for knowingly reporting information to a credit bureau and 2) have the information removedI believe that both of these resolutions have been met: 1) the charge off amount was indeed mistakenly entered incorrectly, and let me again apologize for thatIt was a human error, and we will do our best to ensure that it is not repeated in the future and 2) the credit report has been corrected by us to show the correct amounts and days past due
Final Consumer Response /* (4200, 24, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As previously stated information is still being reportedI have a letter from *** *** and Assc proving this to be trueAnd you should be hearing from our attorney shortly regarding this matter

Initial Business Response /* (1000, 5, 2016/03/23) */
An order was submitted to us on Mr .[redacted]'s behalf by a marketing company called Stonehenge Distributors on 3/18/16 at 3:09pm. As per Mr. [redacted]'s request, we canceled the order on 3/21/16 at 3:22pm pst.
Big State will never call...

anyone unless an order is submitted to us. We will always call to verify accuracy of an order before we ship it.
I have forwarded a copy of this complaint to Stonehenge Distributors requesting on Mr. [redacted]'s behalf that all sales calls cease and desist. I have also entered his information in our system and noted that he has requested no orders to be sent.
I called Mr. [redacted] this morning to discuss the matter with him. I left him my contact information and let him know he can call me with any questions or concerns he may have.

Let me begin by apologizing for any confusion in regards to Mr. [redacted]'s invoice# 1248375. First and foremost, let me guarantee that Big State Industrial Supply is neither calling to procure any orders nor are we creating any orders. This order was submitted to us by The Tool Spot LLC which is a...

marketing company located in Arizona. The order was submitted to us on 4/21/17 with a note that Mr. [redacted] requested that we not call to verify the details of the order with him before shipping. Though this is our normal method of operation, many of our customers are busy working in the field during our business hours and, in fact, do request their orders not be held up pending a verification phone call. In fact, Mr. [redacted]'s previous order, also submitted by the same marketing company, was submitted to us with a request to not be verified before shipping So, based on that order being paid with no complaints - along with this being his 14th order with us and his account being in great standing, we shipped the order to him on 4/27/17 on 30 day billing terms becoming due 5/27/17. We have received no contact from Mr. [redacted] to return the merchandise. We have called the number provided on the complaint, only to receive a message that the customer has a voicemail that is not set up yet. We would be more than happy to set up the return for Mr. [redacted] if he wishes to do so, we just need him to call in or answer our phone calls in order to do so. I will also forward a copy of this complaint to all five of the marketing companies that have submitted orders to us on his behalf since 2004 requesting that he receive no more sales calls. Mr. [redacted] has been a valued customer of ours for 13 years now, and we wish to resolve his situation in the timeliest of manners. Our customer service department will continue to try to reach out to Mr. [redacted] in order to make sure his complaint gets resolved.

Initial Business Response /* (1000, 5, 2015/09/28) */
Contact Name and Title: [redacted], CSR
Contact Phone: XXX-XXX-XXXX x305
Contact Email: [redacted]@bigstatetools.com
In reviewing the account in question, it appears as though The Tool Spot, LLC, a marketing company located out of Arizona, has...

submitted the customer's last 20 orders to us on Mr. Ford's behalf. Big State is a distribution warehouse and we make no sales calls. I will forward this complaint to them requesting on Ms. [redacted]'s behalf that all sales calls cease and desist. I have also called Ms. [redacted] and left her a voicemail explaining the facts and inviting her to contact us directly with any additional questions or concerns.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have NEVER ordered anything from Toolspot LLC or Big State Supply!!!!!!i have no idea what you mean by Toolspot , [redacted] has submitted the customers last 20 orders! This gets even worse. That's crazy. [redacted] has never ordered anything!!!! Nothing!!! I don't even believe this situation.
Final Business Response /* (4000, 9, 2015/09/30) */
I apologize for any confusion, I had simply pulled up the wrong account information in my last response. It appears as though Left Coast Industrial Supply Inc submitted an order to us on Mr. [redacted]'s behalf on 9/18/15. Because the order was submitted to us by an outside source that we do not employ, our shipping department called it to verify the information was entered correctly by the marketing company before we shipped it. We called and left two messages on 9/21. Mrs. [redacted] returned the calls with us at 11:59am pst that same day and tried to cancel the order. It was at that time that our shipping department explained that they could not cancel an order her name was not listed on. [redacted] then sent an email to our customer service department. At that time we were able to cancel the order and make a note on this account that Mr. [redacted] is 87 years old and senile. I spoke to Mrs. [redacted] yesterday explaining all of these facts and encouraged her to contact us directly with any additional questions or concerns she may have.

Initial Business Response /* (1000, 5, 2016/08/11) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX x305
Contact Email: [redacted]@bigstatetools.com
I spoke to Mr. [redacted] this morning and I got all of the information from him regarding the calls he is receiving from a marketing...

company claiming to sell our product. As per our conversation, I will be investigating the claim based on the information given and will be doing everything within my power to help resolve the situation for him.
I also gave him our contact information so that if he has any additional questions or concerns he may contact us directly.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] handled everything correctly. we spoke and took care of the matter.
I would like everyone getting these calls to know for the future to:
document the call time and number
try to get the person's name
see if you get a dead call from a different number after you hang up with the salesman
all of these will help [redacted] and his staff at Big State figure out who is harassing people.

Initial Business Response /* (1000, 5, 2015/04/22) */
Contact Name and Title: [redacted] CSR
Contact Phone: XXX-XXX-XXXX x305
Contact Email: [redacted]@bigstatetools.com
Big State makes no sales calls whatsoever. We are a distribution warehouse located in Southern California. If an order is...

submitted to us by an outside source, our shipping department calls the customer to verify the information on the order is correctly entered before we ship it. That is the first contact we will ever have with any customer. If the order is canceled, the information is removed from our system and the order is kicked back to the outside source that submitted it to us. Due to this, I have no information on the specifics of the order that was submitted to us.
I do show that [redacted] called into our customer service dept on 4/15/15 and complained that he had canceled an order that was submitted to us on his behalf by Bell Tool Supply. He explained that the salesman that had submitted his order to us was now making angry phone calls to him and he wanted the calls to stop. We noted his account in our system so we had this information on file. We then contacted Bell Tool Supply and requested on [redacted]'s behalf that all sales calls cease and desist.
If [redacted] is still receiving calls from Bell Tool Supply, I would urge him to contact us directly so we may assist him in resolving his issue.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking with the Big State Industrial supply CSR I learned that the sales calls are made from outsourced vendors. I actually never placed an order and the secondary company wasn't sure who it was they claim. Nevertheless, as long as I don't receive any more phone calls I am satisfied with this matter.

Initial Business Response /* (1000, 5, 2016/02/01) */
Contact Name and Title: [redacted], CSR
Contact Phone: XXX-XXX-XXXX x305
Contact Email: [redacted]@bigstatetools.com
On 12/09/14 Mr. [redacted] spoke to our shipping department and verified he wanted the order shipped to an address on [redacted] St....

On 01/15/15 he told us that his address is in fact on [redacted] St and he never received the package. On 02/04/15 Mr. [redacted] told us that the address on [redacted] St is his parents address and that they never received the package, that they had cameras proving that the package was never delivered. Two months later on 05/15/15 Mr. [redacted] located the package. In a show of good faith, we paid the shipping cost for the return in an effort to assist Mr. [redacted] in his predicament. When we received the return, 20 blades were missing. Mr. [redacted] claims that they were never shipped, however, our weight check shows that they were. The original shipment went out at a heavier weight than the return arrived to us, the exact weight of the 20 blades. As of today, Mr. [redacted]'s account stands at 386 days past due in the amount of $116.10. Our bookkeeping department will continue to call for payment of this balance, allowing Mr. [redacted] every opportunity to resolve his bill with us before it is turned in to an outside collection agency. If he has any further questions and/or concerns, I would urge him to contact our bookkeeping department directly. Anyone would be more than happy to assist him.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The package wasn't delivered to the correct address not was it ever opened. As soon as the package was located and delivered to the place it was supposed to be delivered I called to return their package. They assured me it was delivered to the correct address and it wasn't. I do not have their product and will turn over all evidence to my attorney
Final Consumer Response /* (4200, 23, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The package was not delivered to the address specified. You can show me where they say they delivered it to [redacted] st and I can show you time and date camera footage and a real estate agent that says otherwise. Point blank I do not owe you for something I don't have and I will not pay you. If you google big state there are numerous claims exactly like this.
Final Business Response /* (4000, 25, 2016/02/08) */
The UPS proof of delivery reads as follows:
Delivered On: XXXXX/XXXX X XX P M
Delivered To: [redacted] ST
[redacted] TX, US XXXXX
Big State is simply attempting to resolve payment on Mr. [redacted]'s past due bill

I just spoke to Mr. [redacted] and explained to him that Big State has made no calls to him. I explained that we have had four orders submitted to us on his behalf by two different marketing companies. I let him know that I would be forwarding his complaint to both The Tool Spot LLC and EMG Enterprises...

LLC, requesting on his behalf that all sales calls cease and desist.Thank you for your assistance in this matter.

I am rejecting this response because: I or Mr. [redacted] have no knowledge of where coveralls are or when delivered or who signed for them or delivery address.  So maybe if we have like more information on this we can search.  Honestly, though I don't know.  That is why we both shocked at his invoice to begin with.Waiting to more information.  You say coveralls what are these like looks etc.  Cause no one is wearing coveralls that is for certain.  What a mess! Please advise

Initial Business Response /* (1000, 5, 2015/07/08) */
Contact Name and Title: [redacted], CSR
Contact Phone: XXX-XXX-XXXX x305
Contact Email: [redacted]@bigstatetools.com
On 3/19/15 an order was submitted to us by Left Coast Industrial Supply for Mr. [redacted]. The following day on 3/20/15 at 8:22am...

pst our shipping department called and read Mr. [redacted]'s order back to him to make sure the items ordered, the prices entered, and the billing terms selected were all correct. He verified that they were. We then read back to him the shipping and billing addresses submitted to us on the order, he also verified that they were correct and that he wanted the order shipped. His order was shipped four days later on 3/24/15, and delivered to the address he specified on 3/30/15 at 10:02am. If Mr. [redacted] wants to return the order, he can call our customer service department and we can set that up for him. Otherwise, the invoice is past due and payable in the amount of $288.36. If Mr. [redacted] has any further questions or concerns, I urge him to contact us directly.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not accept the order, as it was not free as indicated at beginning of conversation. I did not receive any shipment, otherwise it would have been returned. In checking our Verizon bill, the call on 3/20, lasted 1 min, not enough time to accept an order. Also, checking my UPS records through email, nothing was delivered to our address on 3/30. Additionally, who sends valid orders COD? We have never received anything COD by any company we have ordered supplies through. We have always paid before delivery.
Final Consumer Response /* (4200, 19, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
UPS has confirmed they did not deliver to this address or to the old address. I can provide the information received from UPS.
Final Business Response /* (4000, 21, 2015/07/20) */
UPS Proof of Delivery shows tracking number 1ZXXXXXYXXXXXXXXXX delivered on 3/30/2015 at 10:02am to [redacted] Dr, [redacted] NC, XXXXX. This is the same address Mr. [redacted] verified he wanted the order shipped to when we spoke to him on 3/20/15 at 8:22am pst at phone number XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2016/02/25) */
Contact Name and Title: [redacted] CSR
Contact Phone: XXX-XXX-XXXX x305
Contact Email: [redacted]@bigstatetools.com
I just called and left a message for Mr. [redacted] at the number provided. It looks like Big State Industrial Supply Inc has had no...

contact with Mr. [redacted] since 02/18/16 when we contacted him to verify an order that [redacted] submitted to us on Mr. [redacted]'s behalf before we shipped it. Mr. [redacted] canceled the order. [redacted] is not employed by Big State Industrial Supply. I have forwarded a copy of this complaint to the marketing company that employs Will Taylor requesting on Mr. [redacted]'s behalf that all sales calls cease and desist. If Mr. [redacted] has any additional questions/concerns I would urge him to contact us directly in order to better serve him.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please thank Mr [redacted] for explaining the situation that another business may be making the phone calls. Unfortunately, I called Big State and when the answering machine picked up, I did not leave a call back message. I trust that the person who is making the phone calls will cease calling now. If not, I will contact Mr [redacted] directly to try to resolve this issue. Ms. [redacted]

Initial Business Response /* (1000, 5, 2015/09/17) */
Contact Name and Title: [redacted], CSR
Contact Phone: XXX-XXX-XXXX x305
Contact Email: [redacted]@bigstatetools.com
Big State has had no contact with Mr. [redacted] since August of 2014. His last order was submitted to us on his behalf in July of...

2014 by United Contractors Supply, Inc. Big State does no direct sales outside of our Southern California region, and employs no salesmen. I called Mr. [redacted] this morning to get some information that may assist me in contacting the company that is calling him. I was hung up on. I left my contact information in case he wants to call me back. I will forward a copy of this complaint to United Contractors Supply, Inc requesting on Mr. [redacted]' behalf that all sales calls cease and desist.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They called me and explained that it was a contractor they hired for sales. I totally understand and I thank him for his response time.

Initial Business Response /* (1000, 5, 2016/03/24) */
Contact Name and Title: [redacted] CSR
Contact Phone: XXX-XXX-XXXX x305
Contact Email: [redacted]@bigstatetools.com
Big State Industrial Supply Inc employs no salesmen, nor do we do any direct sales outside of our southern California region. We...

are simply a distribution warehouse. We accept orders from anywhere from 30 - 40 different marketing companies at a time that are located all across the US.
In reviewing this account, I have found that eight orders have been submitted to us on behalf of [redacted] Construction by two different marketing companies from March of 2012 through October of 2015.
The first marketing company that submitted the first four orders to us from March 2012 to July 2013 is Scobee Tools. They have not submitted any orders to us since September 2013. This probably means that they are submitting their orders to a different distribution warehouse, we are no longer accepting orders from them, or they have gone out of business.
The second company that submitted the last four orders to us from November 2013 to October 2015 is Westside Supply Inc.
I am forwarding a copy of this complaint to Westside Supply, Inc requesting on Mrs. [redacted]'s behalf that all sales calls cease and desist. I am also noting the account on our end as well.
I attempted to contact Mr. or Mrs. [redacted] at both numbers we have on file for them to follow up on this complaint with them and left my contact info. I urge either of them to contact us directly with any additional questions and/or concerns they may have.
Initial Consumer Rebuttal /* (2000, 8, 2016/03/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Any contact we have had with sales persons have said that they are from Big State Industrial Supply, and have never mentioned from being from any third party. Any further complaints we have will be lodged against the company calling and not Big State. I do hope that your company takes action to make sure that these telemarketers do not represent themselves as employees of your company.

Initial Business Response /* (1000, 5, 2015/08/25) */
Contact Name and Title: [redacted], CSR
Contact Phone: XXX-XXX-XXXX x305
Contact Email: [redacted]@bigstatetools.com
Mr. [redacted] called into our customer service department on 6/9/15 stating that he wanted to return the order. The customer service...

representative set up the return for him. A pre-paid shipping label was mailed to Mr. [redacted] on 6/11/15. A bookkeeping representative called Mr. [redacted] on 6/30/15 and he stated that he never received the label. We explained that we can only send two, and emailed the second to him on 7/6/15. On 8/22/15 we received an email from Mr. [redacted] stating that he received his label, but is unwilling to hand the box to a UPS representative to get the order back to us. At this point in time, Mr. [redacted] has the label to return the package. He just needs to return it.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never mailed a label. They sent the second third label via e-mail to the wrong email address and accused me of not receiving it, and it took them till August to send the one I affixed to the package. It is in my shop waiting to be picked up. They will not schedule a pick up and have made at least a dozen harassing calls and I have spent way to much of my valuable time trying to resolve this issue. I never agreed to any return policy and warned them in the original order that the product must be what they represented and it was not.
Final Consumer Response /* (4200, 15, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot express this enough. Their company needs to schedule a pick up. This has gone on far to long. They need to honor the salesman's agreement to me and have someone schedule and pick up the package. I am not asking for anything but what was promised me, a no problem return as stated by their salesman [redacted] If they say they are going to do something then they should follow through. I warned [redacted] that I was not happy with past products and he assured me these glasses we superior quality and if I did not like them he would take them back no problem and if I like them he wanted me to tell my friends about them and where I got them. The glasses are cheap and I buy quality glasses from another supplier at a very similar cost.
Why should I agree to inconvenience myself to deliver their inferior product to anywhere. I did not make an agreement on any return policy. I have spent way too much time on this issue and at this point it has become a "principle" issue and I will not accept anything but the scheduled pickup and no further contact from them.
Final Business Response /* (4000, 17, 2015/08/31) */
As a show of good faith we have paid for two return labels for Mr. [redacted] to return the order he placed. He has acknowledged that he has received the label. I have even gone so far as to locate the nearest UPS location 1.4 miles away from him and provided the address and phone number of the location to him. We will not be scheduling a pick up for the order. Our bookkeeping department will continue calling until payment is received or the merchandise is received.