I am rejecting this response because: I or Mr [redacted] have no knowledge of where coveralls are or when delivered or who signed for them or delivery address So maybe if we have like more information on this we can search Honestly, though I don't know That is why we both shocked at his invoice to begin with.Waiting to more information You say coveralls what are these like looks etc Cause no one is wearing coveralls that is for certain What a mess! Please advise
Initial Business Response / [redacted] (1000, 5, 2016/02/25) */ Contact Name and Title: [redacted] CSR Contact Phone: XXX-XXX-XXXX x Contact Email: ***@bigstatetools.com I just called and left a message for Mr [redacted] at the number providedIt looks like Big State Industrial Supply Inc has had no contact with Mr [redacted] since 02/18/when we contacted him to verify an order that [redacted] submitted to us on Mr [redacted] 's behalf before we shipped itMr [redacted] canceled the order [redacted] is not employed by Big State Industrial SupplyI have forwarded a copy of this complaint to the marketing company that employs Will Taylor requesting on Mr [redacted] 's behalf that all sales calls cease and desistIf Mr [redacted] has any additional questions/concerns I would urge him to contact us directly in order to better serve him Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please thank Mr [redacted] for explaining the situation that another business may be making the phone callsUnfortunately, I called Big State and when the answering machine picked up, I did not leave a call back messageI trust that the person who is making the phone calls will cease calling nowIf not, I will contact Mr [redacted] directly to try to resolve this issueMs [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Contact Name and Title: [redacted] , CSR Contact Phone: XXX-XXX-XXXX x Contact Email: ***@bigstatetools.com On 3/19/an order was submitted to us by Left Coast Industrial Supply for Mr***The following day on 3/20/at 8:22am pst our shipping department called and read Mr***'s order back to him to make sure the items ordered, the prices entered, and the billing terms selected were all correctHe verified that they wereWe then read back to him the shipping and billing addresses submitted to us on the order, he also verified that they were correct and that he wanted the order shippedHis order was shipped four days later on 3/24/15, and delivered to the address he specified on 3/30/at 10:02amIf Mr [redacted] wants to return the order, he can call our customer service department and we can set that up for himOtherwise, the invoice is past due and payable in the amount of $If Mr [redacted] has any further questions or concerns, I urge him to contact us directly Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not accept the order, as it was not free as indicated at beginning of conversationI did not receive any shipment, otherwise it would have been returnedIn checking our Verizon bill, the call on 3/20, lasted min, not enough time to accept an orderAlso, checking my UPS records through email, nothing was delivered to our address on 3/Additionally, who sends valid orders COD? We have never received anything COD by any company we have ordered supplies throughWe have always paid before delivery Final Consumer Response / [redacted] (4200, 19, 2015/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) UPS has confirmed they did not deliver to this address or to the old addressI can provide the information received from UPS Final Business Response / [redacted] (4000, 21, 2015/07/20) */ UPS Proof of Delivery shows tracking number 1ZXXXXXYXXXXXXXXXX delivered on 3/30/at 10:02am to [redacted] Dr, [redacted] NC, XXXXXThis is the same address Mr [redacted] verified he wanted the order shipped to when we spoke to him on 3/20/at 8:22am pst at phone number XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Contact Name and Title: [redacted] , CSR Contact Phone: XXX-XXX-XXXX x Contact Email: ***@bigstatetools.com Big State has had no contact with Mr [redacted] since August of His last order was submitted to us on his behalf in July of by United Contractors Supply, IncBig State does no direct sales outside of our Southern California region, and employs no salesmenI called Mr [redacted] this morning to get some information that may assist me in contacting the company that is calling himI was hung up onI left my contact information in case he wants to call me backI will forward a copy of this complaint to United Contractors Supply, Inc requesting on Mr [redacted] ' behalf that all sales calls cease and desist Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) They called me and explained that it was a contractor they hired for salesI totally understand and I thank him for his response time
Initial Business Response / [redacted] (1000, 5, 2016/08/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX x Contact Email: ***@bigstatetools.com I spoke to Mr [redacted] this morning and I got all of the information from him regarding the calls he is receiving from a marketing company claiming to sell our productAs per our conversation, I will be investigating the claim based on the information given and will be doing everything within my power to help resolve the situation for him I also gave him our contact information so that if he has any additional questions or concerns he may contact us directly Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] handled everything correctlywe spoke and took care of the matter I would like everyone getting these calls to know for the future to: document the call time and number try to get the person's name see if you get a dead call from a different number after you hang up with the salesman all of these will help [redacted] and his staff at Big State figure out who is harassing people
Initial Business Response / [redacted] (1000, 5, 2016/03/24) */ Contact Name and Title: [redacted] CSR Contact Phone: XXX-XXX-XXXX x Contact Email: ***@bigstatetools.com Big State Industrial Supply Inc employs no salesmen, nor do we do any direct sales outside of our southern California regionWe are simply a distribution warehouseWe accept orders from anywhere from - different marketing companies at a time that are located all across the US In reviewing this account, I have found that eight orders have been submitted to us on behalf of [redacted] Construction by two different marketing companies from March of through October of The first marketing company that submitted the first four orders to us from March to July is Scobee ToolsThey have not submitted any orders to us since September This probably means that they are submitting their orders to a different distribution warehouse, we are no longer accepting orders from them, or they have gone out of business The second company that submitted the last four orders to us from November to October is Westside Supply Inc I am forwarding a copy of this complaint to Westside Supply, Inc requesting on Mrs [redacted] 's behalf that all sales calls cease and desistI am also noting the account on our end as well I attempted to contact Mror Mrs [redacted] at both numbers we have on file for them to follow up on this complaint with them and left my contact infoI urge either of them to contact us directly with any additional questions and/or concerns they may have Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/03/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Any contact we have had with sales persons have said that they are from Big State Industrial Supply, and have never mentioned from being from any third partyAny further complaints we have will be lodged against the company calling and not Big StateI do hope that your company takes action to make sure that these telemarketers do not represent themselves as employees of your company
Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ Contact Name and Title: [redacted] , CSR Contact Phone: XXX-XXX-XXXX x Contact Email: ***@bigstatetools.com On 12/09/Mr [redacted] spoke to our shipping department and verified he wanted the order shipped to an address on [redacted] St On 01/15/he told us that his address is in fact on [redacted] St and he never received the packageOn 02/04/Mr [redacted] told us that the address on [redacted] St is his parents address and that they never received the package, that they had cameras proving that the package was never deliveredTwo months later on 05/15/Mr [redacted] located the packageIn a show of good faith, we paid the shipping cost for the return in an effort to assist Mr [redacted] in his predicamentWhen we received the return, blades were missingMr [redacted] claims that they were never shipped, however, our weight check shows that they wereThe original shipment went out at a heavier weight than the return arrived to us, the exact weight of the bladesAs of today, Mr [redacted] 's account stands at days past due in the amount of $Our bookkeeping department will continue to call for payment of this balance, allowing Mr [redacted] every opportunity to resolve his bill with us before it is turned in to an outside collection agencyIf he has any further questions and/or concerns, I would urge him to contact our bookkeeping department directlyAnyone would be more than happy to assist him Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The package wasn't delivered to the correct address not was it ever openedAs soon as the package was located and delivered to the place it was supposed to be delivered I called to return their packageThey assured me it was delivered to the correct address and it wasn'tI do not have their product and will turn over all evidence to my attorney Final Consumer Response / [redacted] (4200, 23, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The package was not delivered to the address specifiedYou can show me where they say they delivered it to [redacted] st and I can show you time and date camera footage and a real estate agent that says otherwisePoint blank I do not owe you for something I don't have and I will not pay youIf you google big state there are numerous claims exactly like this Final Business Response / [redacted] (4000, 25, 2016/02/08) */ The UPS proof of delivery reads as follows: Delivered On: XXXXX/XXXX X XX P M Delivered To: [redacted] ST [redacted] TX, US XXXXX Big State is simply attempting to resolve payment on Mr [redacted] 's past due bill
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Contact Name and Title: [redacted] , CSR Contact Phone: XXX-XXX-XXXX x Contact Email: ***@bigstatetools.com In reviewing the account in question, it appears as though The Tool Spot, LLC, a marketing company located out of Arizona, has submitted the customer's last orders to us on MrFord's behalfBig State is a distribution warehouse and we make no sales callsI will forward this complaint to them requesting on Ms [redacted] 's behalf that all sales calls cease and desistI have also called Ms [redacted] and left her a voicemail explaining the facts and inviting her to contact us directly with any additional questions or concerns Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have NEVER ordered anything from Toolspot LLC or Big State Supply!!!!!!i have no idea what you mean by Toolspot , [redacted] has submitted the customers last orders! This gets even worseThat's crazy [redacted] has never ordered anything!!!! Nothing!!! I don't even believe this situation Final Business Response / [redacted] (4000, 9, 2015/09/30) */ I apologize for any confusion, I had simply pulled up the wrong account information in my last responseIt appears as though Left Coast Industrial Supply Inc submitted an order to us on Mr [redacted] 's behalf on 9/18/Because the order was submitted to us by an outside source that we do not employ, our shipping department called it to verify the information was entered correctly by the marketing company before we shipped itWe called and left two messages on 9/Mrs [redacted] returned the calls with us at 11:59am pst that same day and tried to cancel the orderIt was at that time that our shipping department explained that they could not cancel an order her name was not listed on [redacted] then sent an email to our customer service departmentAt that time we were able to cancel the order and make a note on this account that Mr [redacted] is years old and senileI spoke to Mrs [redacted] yesterday explaining all of these facts and encouraged her to contact us directly with any additional questions or concerns she may have
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Contact Name and Title: [redacted] , CSR Contact Phone: XXX-XXX-XXXX x Contact Email: ***@bigstatetools.com Mr [redacted] called into our customer service department on 6/9/stating that he wanted to return the orderThe customer service representative set up the return for himA pre-paid shipping label was mailed to Mr [redacted] on 6/11/A bookkeeping representative called Mr [redacted] on 6/30/and he stated that he never received the labelWe explained that we can only send two, and emailed the second to him on 7/6/On 8/22/we received an email from Mr [redacted] stating that he received his label, but is unwilling to hand the box to a UPS representative to get the order back to usAt this point in time, Mr [redacted] has the label to return the packageHe just needs to return it Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never mailed a labelThey sent the second third label via e-mail to the wrong email address and accused me of not receiving it, and it took them till August to send the one I affixed to the packageIt is in my shop waiting to be picked upThey will not schedule a pick up and have made at least a dozen harassing calls and I have spent way to much of my valuable time trying to resolve this issueI never agreed to any return policy and warned them in the original order that the product must be what they represented and it was not Final Consumer Response / [redacted] (4200, 15, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cannot express this enoughTheir company needs to schedule a pick upThis has gone on far to longThey need to honor the salesman's agreement to me and have someone schedule and pick up the packageI am not asking for anything but what was promised me, a no problem return as stated by their salesman [redacted] If they say they are going to do something then they should follow throughI warned [redacted] that I was not happy with past products and he assured me these glasses we superior quality and if I did not like them he would take them back no problem and if I like them he wanted me to tell my friends about them and where I got themThe glasses are cheap and I buy quality glasses from another supplier at a very similar cost Why should I agree to inconvenience myself to deliver their inferior product to anywhereI did not make an agreement on any return policyI have spent way too much time on this issue and at this point it has become a "principle" issue and I will not accept anything but the scheduled pickup and no further contact from them Final Business Response / [redacted] (4000, 17, 2015/08/31) */ As a show of good faith we have paid for two return labels for Mr [redacted] to return the order he placedHe has acknowledged that he has received the labelI have even gone so far as to locate the nearest UPS location miles away from him and provided the address and phone number of the location to himWe will not be scheduling a pick up for the orderOur bookkeeping department will continue calling until payment is received or the merchandise is received
I just spoke to Mr [redacted] and explained to him that Big State has made no calls to himI explained that we have had four orders submitted to us on his behalf by two different marketing companiesI let him know that I would be forwarding his complaint to both The Tool Spot LLC and EMG Enterprises LLC, requesting on his behalf that all sales calls cease and desist.Thank you for your assistance in this matter
I am rejecting this response because: I or Mr [redacted] have no knowledge of where coveralls are or when delivered or who signed for them or delivery address So maybe if we have like more information on this we can search Honestly, though I don't know That is why we both shocked at his invoice to begin with.Waiting to more information You say coveralls what are these like looks etc Cause no one is wearing coveralls that is for certain What a mess! Please advise
Initial Business Response / [redacted] (1000, 5, 2016/02/25) */ Contact Name and Title: [redacted] CSR Contact Phone: XXX-XXX-XXXX x Contact Email: ***@bigstatetools.com I just called and left a message for Mr [redacted] at the number providedIt looks like Big State Industrial Supply Inc has had no contact with Mr [redacted] since 02/18/when we contacted him to verify an order that [redacted] submitted to us on Mr [redacted] 's behalf before we shipped itMr [redacted] canceled the order [redacted] is not employed by Big State Industrial SupplyI have forwarded a copy of this complaint to the marketing company that employs Will Taylor requesting on Mr [redacted] 's behalf that all sales calls cease and desistIf Mr [redacted] has any additional questions/concerns I would urge him to contact us directly in order to better serve him Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please thank Mr [redacted] for explaining the situation that another business may be making the phone callsUnfortunately, I called Big State and when the answering machine picked up, I did not leave a call back messageI trust that the person who is making the phone calls will cease calling nowIf not, I will contact Mr [redacted] directly to try to resolve this issueMs [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Contact Name and Title: [redacted] , CSR Contact Phone: XXX-XXX-XXXX x Contact Email: ***@bigstatetools.com On 3/19/an order was submitted to us by Left Coast Industrial Supply for Mr***The following day on 3/20/at 8:22am pst our shipping department called and read Mr***'s order back to him to make sure the items ordered, the prices entered, and the billing terms selected were all correctHe verified that they wereWe then read back to him the shipping and billing addresses submitted to us on the order, he also verified that they were correct and that he wanted the order shippedHis order was shipped four days later on 3/24/15, and delivered to the address he specified on 3/30/at 10:02amIf Mr [redacted] wants to return the order, he can call our customer service department and we can set that up for himOtherwise, the invoice is past due and payable in the amount of $If Mr [redacted] has any further questions or concerns, I urge him to contact us directly Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not accept the order, as it was not free as indicated at beginning of conversationI did not receive any shipment, otherwise it would have been returnedIn checking our Verizon bill, the call on 3/20, lasted min, not enough time to accept an orderAlso, checking my UPS records through email, nothing was delivered to our address on 3/Additionally, who sends valid orders COD? We have never received anything COD by any company we have ordered supplies throughWe have always paid before delivery Final Consumer Response / [redacted] (4200, 19, 2015/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) UPS has confirmed they did not deliver to this address or to the old addressI can provide the information received from UPS Final Business Response / [redacted] (4000, 21, 2015/07/20) */ UPS Proof of Delivery shows tracking number 1ZXXXXXYXXXXXXXXXX delivered on 3/30/at 10:02am to [redacted] Dr, [redacted] NC, XXXXXThis is the same address Mr [redacted] verified he wanted the order shipped to when we spoke to him on 3/20/at 8:22am pst at phone number XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Contact Name and Title: [redacted] , CSR Contact Phone: XXX-XXX-XXXX x Contact Email: ***@bigstatetools.com Big State has had no contact with Mr [redacted] since August of His last order was submitted to us on his behalf in July of by United Contractors Supply, IncBig State does no direct sales outside of our Southern California region, and employs no salesmenI called Mr [redacted] this morning to get some information that may assist me in contacting the company that is calling himI was hung up onI left my contact information in case he wants to call me backI will forward a copy of this complaint to United Contractors Supply, Inc requesting on Mr [redacted] ' behalf that all sales calls cease and desist Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) They called me and explained that it was a contractor they hired for salesI totally understand and I thank him for his response time
Initial Business Response / [redacted] (1000, 5, 2016/08/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX x Contact Email: ***@bigstatetools.com I spoke to Mr [redacted] this morning and I got all of the information from him regarding the calls he is receiving from a marketing company claiming to sell our productAs per our conversation, I will be investigating the claim based on the information given and will be doing everything within my power to help resolve the situation for him I also gave him our contact information so that if he has any additional questions or concerns he may contact us directly Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] handled everything correctlywe spoke and took care of the matter I would like everyone getting these calls to know for the future to: document the call time and number try to get the person's name see if you get a dead call from a different number after you hang up with the salesman all of these will help [redacted] and his staff at Big State figure out who is harassing people
Initial Business Response / [redacted] (1000, 5, 2016/03/24) */ Contact Name and Title: [redacted] CSR Contact Phone: XXX-XXX-XXXX x Contact Email: ***@bigstatetools.com Big State Industrial Supply Inc employs no salesmen, nor do we do any direct sales outside of our southern California regionWe are simply a distribution warehouseWe accept orders from anywhere from - different marketing companies at a time that are located all across the US In reviewing this account, I have found that eight orders have been submitted to us on behalf of [redacted] Construction by two different marketing companies from March of through October of The first marketing company that submitted the first four orders to us from March to July is Scobee ToolsThey have not submitted any orders to us since September This probably means that they are submitting their orders to a different distribution warehouse, we are no longer accepting orders from them, or they have gone out of business The second company that submitted the last four orders to us from November to October is Westside Supply Inc I am forwarding a copy of this complaint to Westside Supply, Inc requesting on Mrs [redacted] 's behalf that all sales calls cease and desistI am also noting the account on our end as well I attempted to contact Mror Mrs [redacted] at both numbers we have on file for them to follow up on this complaint with them and left my contact infoI urge either of them to contact us directly with any additional questions and/or concerns they may have Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/03/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Any contact we have had with sales persons have said that they are from Big State Industrial Supply, and have never mentioned from being from any third partyAny further complaints we have will be lodged against the company calling and not Big StateI do hope that your company takes action to make sure that these telemarketers do not represent themselves as employees of your company
Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ Contact Name and Title: [redacted] , CSR Contact Phone: XXX-XXX-XXXX x Contact Email: ***@bigstatetools.com On 12/09/Mr [redacted] spoke to our shipping department and verified he wanted the order shipped to an address on [redacted] St On 01/15/he told us that his address is in fact on [redacted] St and he never received the packageOn 02/04/Mr [redacted] told us that the address on [redacted] St is his parents address and that they never received the package, that they had cameras proving that the package was never deliveredTwo months later on 05/15/Mr [redacted] located the packageIn a show of good faith, we paid the shipping cost for the return in an effort to assist Mr [redacted] in his predicamentWhen we received the return, blades were missingMr [redacted] claims that they were never shipped, however, our weight check shows that they wereThe original shipment went out at a heavier weight than the return arrived to us, the exact weight of the bladesAs of today, Mr [redacted] 's account stands at days past due in the amount of $Our bookkeeping department will continue to call for payment of this balance, allowing Mr [redacted] every opportunity to resolve his bill with us before it is turned in to an outside collection agencyIf he has any further questions and/or concerns, I would urge him to contact our bookkeeping department directlyAnyone would be more than happy to assist him Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The package wasn't delivered to the correct address not was it ever openedAs soon as the package was located and delivered to the place it was supposed to be delivered I called to return their packageThey assured me it was delivered to the correct address and it wasn'tI do not have their product and will turn over all evidence to my attorney Final Consumer Response / [redacted] (4200, 23, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The package was not delivered to the address specifiedYou can show me where they say they delivered it to [redacted] st and I can show you time and date camera footage and a real estate agent that says otherwisePoint blank I do not owe you for something I don't have and I will not pay youIf you google big state there are numerous claims exactly like this Final Business Response / [redacted] (4000, 25, 2016/02/08) */ The UPS proof of delivery reads as follows: Delivered On: XXXXX/XXXX X XX P M Delivered To: [redacted] ST [redacted] TX, US XXXXX Big State is simply attempting to resolve payment on Mr [redacted] 's past due bill
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Contact Name and Title: [redacted] , CSR Contact Phone: XXX-XXX-XXXX x Contact Email: ***@bigstatetools.com In reviewing the account in question, it appears as though The Tool Spot, LLC, a marketing company located out of Arizona, has submitted the customer's last orders to us on MrFord's behalfBig State is a distribution warehouse and we make no sales callsI will forward this complaint to them requesting on Ms [redacted] 's behalf that all sales calls cease and desistI have also called Ms [redacted] and left her a voicemail explaining the facts and inviting her to contact us directly with any additional questions or concerns Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have NEVER ordered anything from Toolspot LLC or Big State Supply!!!!!!i have no idea what you mean by Toolspot , [redacted] has submitted the customers last orders! This gets even worseThat's crazy [redacted] has never ordered anything!!!! Nothing!!! I don't even believe this situation Final Business Response / [redacted] (4000, 9, 2015/09/30) */ I apologize for any confusion, I had simply pulled up the wrong account information in my last responseIt appears as though Left Coast Industrial Supply Inc submitted an order to us on Mr [redacted] 's behalf on 9/18/Because the order was submitted to us by an outside source that we do not employ, our shipping department called it to verify the information was entered correctly by the marketing company before we shipped itWe called and left two messages on 9/Mrs [redacted] returned the calls with us at 11:59am pst that same day and tried to cancel the orderIt was at that time that our shipping department explained that they could not cancel an order her name was not listed on [redacted] then sent an email to our customer service departmentAt that time we were able to cancel the order and make a note on this account that Mr [redacted] is years old and senileI spoke to Mrs [redacted] yesterday explaining all of these facts and encouraged her to contact us directly with any additional questions or concerns she may have
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Contact Name and Title: [redacted] , CSR Contact Phone: XXX-XXX-XXXX x Contact Email: ***@bigstatetools.com Mr [redacted] called into our customer service department on 6/9/stating that he wanted to return the orderThe customer service representative set up the return for himA pre-paid shipping label was mailed to Mr [redacted] on 6/11/A bookkeeping representative called Mr [redacted] on 6/30/and he stated that he never received the labelWe explained that we can only send two, and emailed the second to him on 7/6/On 8/22/we received an email from Mr [redacted] stating that he received his label, but is unwilling to hand the box to a UPS representative to get the order back to usAt this point in time, Mr [redacted] has the label to return the packageHe just needs to return it Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never mailed a labelThey sent the second third label via e-mail to the wrong email address and accused me of not receiving it, and it took them till August to send the one I affixed to the packageIt is in my shop waiting to be picked upThey will not schedule a pick up and have made at least a dozen harassing calls and I have spent way to much of my valuable time trying to resolve this issueI never agreed to any return policy and warned them in the original order that the product must be what they represented and it was not Final Consumer Response / [redacted] (4200, 15, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cannot express this enoughTheir company needs to schedule a pick upThis has gone on far to longThey need to honor the salesman's agreement to me and have someone schedule and pick up the packageI am not asking for anything but what was promised me, a no problem return as stated by their salesman [redacted] If they say they are going to do something then they should follow throughI warned [redacted] that I was not happy with past products and he assured me these glasses we superior quality and if I did not like them he would take them back no problem and if I like them he wanted me to tell my friends about them and where I got themThe glasses are cheap and I buy quality glasses from another supplier at a very similar cost Why should I agree to inconvenience myself to deliver their inferior product to anywhereI did not make an agreement on any return policyI have spent way too much time on this issue and at this point it has become a "principle" issue and I will not accept anything but the scheduled pickup and no further contact from them Final Business Response / [redacted] (4000, 17, 2015/08/31) */ As a show of good faith we have paid for two return labels for Mr [redacted] to return the order he placedHe has acknowledged that he has received the labelI have even gone so far as to locate the nearest UPS location miles away from him and provided the address and phone number of the location to himWe will not be scheduling a pick up for the orderOur bookkeeping department will continue calling until payment is received or the merchandise is received
I just spoke to Mr [redacted] and explained to him that Big State has made no calls to himI explained that we have had four orders submitted to us on his behalf by two different marketing companiesI let him know that I would be forwarding his complaint to both The Tool Spot LLC and EMG Enterprises LLC, requesting on his behalf that all sales calls cease and desist.Thank you for your assistance in this matter