Initial Business Response / [redacted] (1000, 5, 2016/02/27) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com Ms [redacted] had been negotiating a deal to purchase a pre-owned motorcycleWe had come to agreement on the terms of the sale however, Ms [redacted] did not make an earnest deposit in order to hold the bikeOur company policy is that we do not hold a motorcycle until the customer puts a deposit on the bike We did work with Ms [redacted] to purchase another motorcycle, which she took delivery of on February 22, This matter has been resolved to our mutual satisfaction Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) problem was resolved to our satisfactionThank you
Complaint: [redacted] I am rejecting this response because:This store is avoiding taking responsibility for their failures They are using time past as an excuse, they are putting the blame back on me as an excuse They do not put the customer firstThey gave me a puzzle back One does not know he is missing pieces for puzzle until he completely assembles the puzzle.I received the bike back from the store almost complely disassembled The bike was barely put back together after the diagnostics were completed and returned to me in worse condition then when the wrecked motorcycle was dropped off The work I was charged for included repairing the front tire, which the store did a mediocre job of since a bent axle was left inside the tire meaning that the tire was not even balanced after being repaired The unprofessional behavior of both levels of management I spoke with in the store revealed the true gawl of the store to not even be reluctant to the possibility of their ignorance.I gave them a wrecked but completely assembled motorcycle They returned a disassembled disaster There has been many months passed since I received the bike back from them.This time has been committed to going tooth and nail with my insurance company After beginning repairs myself, my work has been hindered by allowing this organization to touch my vehicle Because I didn't fork over the inflated and outrageous amount of money they projected for repairs, I have been intentionally mistrea ted and disrespected.The time elapsed does not place the blame on me This store is assuming and blaming the ignorance on my part, assuming that during my self repairs it was I that lost the parts As stated in the stores response, I have purchased several parts from the store in attempt to make my vehicle whole againI had no problem purchasing necessary parts needed but I refuse to purchase parts that a "professional" failed to simply put back on the vehicleThis "professional mechanic shop" has in no way allowed the "professional" aspect to carry over into the realm of customer service Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 12, 2015/07/08) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com We performed work on a Kawasaki Ninfor Mr [redacted] He picked up the bike on May 5, A copy of the repair order is attachedAll work we did on the motorcycle and parts that were replaced are itemizedWe did not replace the water pump as Mr [redacted] claimsThe water pump failed after Mr [redacted] took possession of the bike and is a separate and new problem Since we did not replace the water pump we are not responsible for its failure or for any damage the motorcycle suffered as a result
Mr [redacted] as suppose to bring the Honda 1000CBR in for the first service after riding the bike for miles this did not occurThe clutch is a non-covered item that is warrantableHowever, we contacted Honda and were unable to get the clutch part replaced, contingent on Mr [redacted] paying for the labor, thus we are unable to replace the clutch knowing he will not pay for the laborMr [redacted] has threatened to vilify our Dealership in every social media he canThis is up to himHowever, The Honda CBR will not be repaired by this Dealership until he meets the requirements set by our Service Department"We will replace the clutch if he will pay the labor"Sincerely, [redacted] General Manager
I am writing in response to Revdex.com Complaint ID [redacted] On advice of Counsel, (due to pending litigation) it would be inappropriate to respond to this complaint at this time.However, when this cause of action has ended a response will be forthcoming
I am writing to answer the complaint as to our Selling Practices filed on behalf of [redacted] *** The KTM 250XC was purchased on eBay for the sum of $ Big StCharles feels the asking of $for repairs is extreme We have sent Mr [redacted] a new seat cover to replace the original on the Bike.We are willing to split the $asked for We feel the damages of $1,are not reasonable cost since, the "Dirt Bike" was in good condition for a race bike.The Bike was purchased as a used motorcycle, however with customer satisfaction in mind we are willing to send a check for $to settle this matter.I will wait for an answer from Mr [redacted] as to his decision
They picked up the bike Saturday, 09-24-and paid in full.Before this someone claiming to be his daughter called and said they would not be in on 09-24-because his wife died however, the wife came in and paid cash for the bike
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com We have talked to Mr [redacted] and addressed his complaintsWe will provide him with a second key and owner's manual at no chargeWe apologize for the confusion and lack of communication
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I am in receipt of the additional complaint filed by Mr [redacted] "Goodwill" of labor cost on the repair of the clutch on his Honda CBRWe have already "Good willed" the clutch itself through our Honda RepresentativeTherefore, we stand by our answer given September 15, on this complaint Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/02/27) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com Ms [redacted] had been negotiating a deal to purchase a pre-owned motorcycleWe had come to agreement on the terms of the sale however, Ms [redacted] did not make an earnest deposit in order to hold the bikeOur company policy is that we do not hold a motorcycle until the customer puts a deposit on the bike We did work with Ms [redacted] to purchase another motorcycle, which she took delivery of on February 22, This matter has been resolved to our mutual satisfaction Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) problem was resolved to our satisfactionThank you
Complaint: [redacted] I am rejecting this response because:This store is avoiding taking responsibility for their failures They are using time past as an excuse, they are putting the blame back on me as an excuse They do not put the customer firstThey gave me a puzzle back One does not know he is missing pieces for puzzle until he completely assembles the puzzle.I received the bike back from the store almost complely disassembled The bike was barely put back together after the diagnostics were completed and returned to me in worse condition then when the wrecked motorcycle was dropped off The work I was charged for included repairing the front tire, which the store did a mediocre job of since a bent axle was left inside the tire meaning that the tire was not even balanced after being repaired The unprofessional behavior of both levels of management I spoke with in the store revealed the true gawl of the store to not even be reluctant to the possibility of their ignorance.I gave them a wrecked but completely assembled motorcycle They returned a disassembled disaster There has been many months passed since I received the bike back from them.This time has been committed to going tooth and nail with my insurance company After beginning repairs myself, my work has been hindered by allowing this organization to touch my vehicle Because I didn't fork over the inflated and outrageous amount of money they projected for repairs, I have been intentionally mistrea ted and disrespected.The time elapsed does not place the blame on me This store is assuming and blaming the ignorance on my part, assuming that during my self repairs it was I that lost the parts As stated in the stores response, I have purchased several parts from the store in attempt to make my vehicle whole againI had no problem purchasing necessary parts needed but I refuse to purchase parts that a "professional" failed to simply put back on the vehicleThis "professional mechanic shop" has in no way allowed the "professional" aspect to carry over into the realm of customer service Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 12, 2015/07/08) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com We performed work on a Kawasaki Ninfor Mr [redacted] He picked up the bike on May 5, A copy of the repair order is attachedAll work we did on the motorcycle and parts that were replaced are itemizedWe did not replace the water pump as Mr [redacted] claimsThe water pump failed after Mr [redacted] took possession of the bike and is a separate and new problem Since we did not replace the water pump we are not responsible for its failure or for any damage the motorcycle suffered as a result
Mr [redacted] as suppose to bring the Honda 1000CBR in for the first service after riding the bike for miles this did not occurThe clutch is a non-covered item that is warrantableHowever, we contacted Honda and were unable to get the clutch part replaced, contingent on Mr [redacted] paying for the labor, thus we are unable to replace the clutch knowing he will not pay for the laborMr [redacted] has threatened to vilify our Dealership in every social media he canThis is up to himHowever, The Honda CBR will not be repaired by this Dealership until he meets the requirements set by our Service Department"We will replace the clutch if he will pay the labor"Sincerely, [redacted] General Manager
I am writing in response to Revdex.com Complaint ID [redacted] On advice of Counsel, (due to pending litigation) it would be inappropriate to respond to this complaint at this time.However, when this cause of action has ended a response will be forthcoming
I am writing to answer the complaint as to our Selling Practices filed on behalf of [redacted] *** The KTM 250XC was purchased on eBay for the sum of $ Big StCharles feels the asking of $for repairs is extreme We have sent Mr [redacted] a new seat cover to replace the original on the Bike.We are willing to split the $asked for We feel the damages of $1,are not reasonable cost since, the "Dirt Bike" was in good condition for a race bike.The Bike was purchased as a used motorcycle, however with customer satisfaction in mind we are willing to send a check for $to settle this matter.I will wait for an answer from Mr [redacted] as to his decision
They picked up the bike Saturday, 09-24-and paid in full.Before this someone claiming to be his daughter called and said they would not be in on 09-24-because his wife died however, the wife came in and paid cash for the bike
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com We have talked to Mr [redacted] and addressed his complaintsWe will provide him with a second key and owner's manual at no chargeWe apologize for the confusion and lack of communication
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I am in receipt of the additional complaint filed by Mr [redacted] "Goodwill" of labor cost on the repair of the clutch on his Honda CBRWe have already "Good willed" the clutch itself through our Honda RepresentativeTherefore, we stand by our answer given September 15, on this complaint Sincerely, [redacted]