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The email address associated with the account in question is different from the email address listed in the complaintHowever, the customer has accounts under both email addressesThe customer claims that they were charged for a purchase they did not makeHowever, the customer signed up for a
paid monthly subscription on August **, The subscription entitles the customer to download images every days and automatically renews at the end of each day periodThe customer entered his credit card information to make this purchase and agreed to the terms and conditionsThis information is clearly conveyed during sign up, is available at all times on the customer's account page, and is clearly explained in the Terms of Service that the customer agreed to when becoming a memberThe customer downloaded images on August ***, on August *** and then another on October ***The customer indicated that their desired settlement was a refund of the December purchase plus an additional $for perceived theftAlthough the customer was not entitled to any refunds, as a courtesy, we refunded their two most recent charges of $each from November *** and December ***These two refunds were processed on December *** while the customer was on the phone with a representative (the day before the *** - the date of the Revdex.com letter we received)We consider the matter resolved and will not provide any further refunds

The customer contacted us via chat as described and we processed a refund on Tuesday, July [redacted] at 11:55 am. EST. We have confirmed with our payment processor that the refund was successfully completed to the [redacted] ending in [redacted] which was used to sign up for the subscription. As we have...

processed the refund, we cannot refund the transaction again. We have asked the customer to please follow up with their financial institution

The email address associated with the account in question is different from the email address listed in the complaint. However, the customer has accounts under both email addresses. The...

customer claims that they were charged for a purchase they did not make. However, the customer signed up for a paid monthly subscription on August **, 2015. The subscription entitles the customer to download 10 images every 30 days and automatically renews at the end of each 30 day period. The customer entered his credit card information to make this purchase and agreed to the terms and conditions. This information is clearly conveyed during sign up, is available at all times on the customer's account page, and is clearly explained in the Terms of Service that the customer agreed to when becoming a member. The customer downloaded 4 images on August [redacted], 1 on August [redacted] and then another 2 on October [redacted]. The customer indicated that their desired settlement was a refund of the December purchase plus an additional $60 for perceived theft. Although the customer was not entitled to any refunds, as a courtesy, we refunded their two most recent charges of $29 each from November [redacted] and December [redacted]. These two refunds were processed on December [redacted] while the customer was on the phone with a representative (the day before the [redacted] - the date of the Revdex.com letter we received). We consider the matter resolved and will not provide any further refunds.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Review: I signed up for a free trial of their service (entering my credit card to take advantage of the free trial). My use of the service surpassed the free trial period, and I cancelled the service after 1 month (trial was 7-days). Recently discovered that my account cancellation was unsuccessful (there is no record of cancellation) - though I was double billed in the month of cancellation (i.e. perhaps due to changes in my account). My use of their photo service is easily documented, so they can see that I have not utilized their service outside of the first month of use. However, upon talking with Customer Service representative, they will only credit 1 month of service (I am owed for 5 months of service, or $395). They will not use my usage history to verify my non-use of their service for 5 months. Furthermore, they do not email clients updates on their accounts, so there is no verification of action (i.e. that an account has been successfully cancelled, or that an account is continuing to be billed). I was confident I had cancelled my account, and therefore did not continue to log in and check my account.Desired Settlement: I am happy to pay $79 for the month of service I used. I request a refund for $395 for the 5 months of service I did not use, and was unaware I was being billed for.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was charged $29.00 for a purchase I did not make. This charge was made on or around dec [redacted]. This is outright theft and unless I receive compensation in the amount of $60 to have to deal with this inconvenience I will be filing with the attorney general for the state of New York as well as filing small claims. This behavior is simply disgusting I am appalled at big stock photo.Desired Settlement: I want my $30 back and an additional $60 for having to deal with this attempt of outright theft. Disgusting.

Business

Response:

The email address associated with the account in question is different from the email address listed in the complaint. However, the customer has accounts under both email addresses. The customer claims that they were charged for a purchase they did not make. However, the customer signed up for a paid monthly subscription on August **, 2015. The subscription entitles the customer to download 10 images every 30 days and automatically renews at the end of each 30 day period. The customer entered his credit card information to make this purchase and agreed to the terms and conditions. This information is clearly conveyed during sign up, is available at all times on the customer's account page, and is clearly explained in the Terms of Service that the customer agreed to when becoming a member. The customer downloaded 4 images on August [redacted], 1 on August [redacted] and then another 2 on October [redacted]. The customer indicated that their desired settlement was a refund of the December purchase plus an additional $60 for perceived theft. Although the customer was not entitled to any refunds, as a courtesy, we refunded their two most recent charges of $29 each from November [redacted] and December [redacted]. These two refunds were processed on December [redacted] while the customer was on the phone with a representative (the day before the [redacted] - the date of the Revdex.com letter we received). We consider the matter resolved and will not provide any further refunds.