Big Stuff Storage

Mr***, I already spoke to you in regards to the $charge. I explained to you that *** granted us an after hours release fee. I told you that all you needed to do was to send me your email address and I would be more then happy to email you a copy of the letter that states we
are allowed to charge this fee. State rate for storage is $24.00 after a hour period. We are also allowed to charge you $for your car being in our custody for 8-hours-which we did not charge you. Also, I gave you a break on the storage fee when you picked up the car on Sunday. You should have paid more but I did you a favor and did not charge you. I have attached the letter here from ***. I am not sure why you didn't message me with your email as you stated you were going to do. I am sorry to say but I am not going to authorize a refund for $50.00. If you any other questions please contact us again Thank you, Tracy D*** Office Manager