To Whom It may Concern, We as Big T Auto would like to say we have gone over all of our paperwork and have noticed the legitimacy of the referral and we have sent a certified check to the consumerWe thank you very much for the referral As far as the car repair portion goes we encourage all of our customers to get the cars checked out since we as humans might miss minor things from time to timeBut after the consumer responded with his "mechanical background" which was explained to us to be quite extensive he gracefully decided to pass on taking it to see anyoneAfter more information from the consumers response we are making this our final response on this current minor issue and apologize but will not be doing anything else for this customer as we have tried our best to help but after the persistence by the consumer on wanting only what he thinks he deserves we cannot as a business go to that extentOur Revdex.com grade is well above the A rating and has been for over years so that in our opinion speaks for itself on our "integrity"- BIG T AUTO
Ok, lets pick this apart just as the [redacted] posts Big T Auto is talking about (which there will be a link here later for referenceJosh says he offered to write the check, he kind of did, by asking me if it would make me happy if he wrote a check, my response was “it’s the principal”, no check was written and nowhere did I deny, as this was also noted on the [redacted] post which I made about the company and they claimed to have sent a check anyways, which to this day, has never been receivedI do not accept the company’s response on this matter as it has not been settledI also do not accept the condition they claim these vehicles to be inThey do not “run absolutely fantastic”Both have had check engine lights and have had no less than $worth of repairs each since taking possession of the vehiclesIn my opinion that’s ok, if something breaks after I have it, I can assume the costs and I have no issues, what I do find as a problem, is when an issue is hidden and knowingly not disclosed, which I feel Big T has doneAs far as the heater coreBig T offered to use their company discount to help me get a replacement heater coreThis is not the problem as I have explained MANY MANY times repetitivelyThe issue is the labor cost as the job of replacing the heater core is well out of my scope of knowledge when it comes to carsI was asked to get quotes and get back to Josh, (I have in a recorded call between myself and Josh discussing this exact request)I have since responded in writing on [redacted] , with quotes and a video showing the heater core is not plugged and again, I have not heard anythingLet’s talk about the voicemail that Ron, the father/owner of the company left meHe threatened to call a coworker of mine because of how he felt I was treating his son in all of thisAlthough this had nothing to do with my employer, Ron did reach out to my coworker who in turn discussed “something” with my HR departmentMy Manager was asked by HR to have a discussion about my post onlineBoth HR and my Manager agreed that, as an employee, I didn’t break any company policiesHe appreciated that I have remained professional during this entire experienceI will not consider this resolved until the company pays for the labor of replacing the heater core with a person/company I choose and trust, since they have tried to silence me and by using my employer as a tool to attempt to bully meThis is not a minor issue as the company claims, it’s an issue of honesty and integrity, which I feel this business does not practice, which is evident by the voicemails, recorded calls and responses on social media that I haveI am not opposed to sharing these things to the publicBig T has had the chance to resolve this, otherwise the owners threatening voicemail would be posted for the world to judge [redacted] Regards, [redacted]
To Whom It may Concern, We as Big T Auto would like to say we have gone over all of our paperwork and have noticed the legitimacy of the referral and we have sent a certified check to the consumerWe thank you very much for the referral As far as the car repair portion goes we encourage all of our customers to get the cars checked out since we as humans might miss minor things from time to timeBut after the consumer responded with his "mechanical background" which was explained to us to be quite extensive he gracefully decided to pass on taking it to see anyoneAfter more information from the consumers response we are making this our final response on this current minor issue and apologize but will not be doing anything else for this customer as we have tried our best to help but after the persistence by the consumer on wanting only what he thinks he deserves we cannot as a business go to that extentOur Revdex.com grade is well above the A rating and has been for over years so that in our opinion speaks for itself on our "integrity"- BIG T AUTO
Ok, lets pick this apart just as the [redacted] posts Big T Auto is talking about (which there will be a link here later for referenceJosh says he offered to write the check, he kind of did, by asking me if it would make me happy if he wrote a check, my response was “it’s the principal”, no check was written and nowhere did I deny, as this was also noted on the [redacted] post which I made about the company and they claimed to have sent a check anyways, which to this day, has never been receivedI do not accept the company’s response on this matter as it has not been settledI also do not accept the condition they claim these vehicles to be inThey do not “run absolutely fantastic”Both have had check engine lights and have had no less than $worth of repairs each since taking possession of the vehiclesIn my opinion that’s ok, if something breaks after I have it, I can assume the costs and I have no issues, what I do find as a problem, is when an issue is hidden and knowingly not disclosed, which I feel Big T has doneAs far as the heater coreBig T offered to use their company discount to help me get a replacement heater coreThis is not the problem as I have explained MANY MANY times repetitivelyThe issue is the labor cost as the job of replacing the heater core is well out of my scope of knowledge when it comes to carsI was asked to get quotes and get back to Josh, (I have in a recorded call between myself and Josh discussing this exact request)I have since responded in writing on [redacted] , with quotes and a video showing the heater core is not plugged and again, I have not heard anythingLet’s talk about the voicemail that Ron, the father/owner of the company left meHe threatened to call a coworker of mine because of how he felt I was treating his son in all of thisAlthough this had nothing to do with my employer, Ron did reach out to my coworker who in turn discussed “something” with my HR departmentMy Manager was asked by HR to have a discussion about my post onlineBoth HR and my Manager agreed that, as an employee, I didn’t break any company policiesHe appreciated that I have remained professional during this entire experienceI will not consider this resolved until the company pays for the labor of replacing the heater core with a person/company I choose and trust, since they have tried to silence me and by using my employer as a tool to attempt to bully meThis is not a minor issue as the company claims, it’s an issue of honesty and integrity, which I feel this business does not practice, which is evident by the voicemails, recorded calls and responses on social media that I haveI am not opposed to sharing these things to the publicBig T has had the chance to resolve this, otherwise the owners threatening voicemail would be posted for the world to judge [redacted] Regards, [redacted]
Josh has been truly amazing to work with! I love my vehicle I purchased and he's been willing to fix the few minor issues the car has had!