Big T Branding

First of all, Big T Branding, LLC takes all complaints seriously & with that said-Big T contacted the customer and made arrangements to refund the full purchase ($900.00) & also print a complimentary ad ($900.00) in a different publication within the customer’s same service area.The product that the customer was originally printed in, was delivered properly, per the contract however the realty team dissolved, months later, before all of the folders could be distributedThe realty team did not contact us to let us know and we found out through the customer.We rely on the realty offices that we supply, to keep us up to date with changes, etc In this case they did not.We feel that we took care of the issue and [redacted] was satisfied with our solution.Thanks again for your assistance in dealing with this situation[redacted] General Manager / OwnerBig T Branding, LLC

I informed Ms [redacted] that we were reviewing the phone recordings and if she felt like she needs to move forward with anything else then we send our evidence of purchase to their banking institution and let them review itAs I stated before we do thousands of transactions and work with businesses all through out the Southern United States and we have never run into an issue where some one thought a full year of advertising was only $With that being said we did fully review all information and will process a refund in the amount of $We have a review process that our company requires us to do in the event of a refund which takes some timeWe appreciate the patience of Ms [redacted] and DFW Moving Company while we went through the necessary steps that were taken

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
While the refund has not cleared in our company account, I assume there will be no issues and the amount will clear within the next business day.I have no difficulty with patience, and would not have minded waiting a reasonable amount of time for this issue to go through the proper channels- however, I was not made aware of any required process or time frame for approval, instead I was repeatedly informed there would be no refund and that was nonnegotiable. I look forward to the amount clearing and being finished with this issue
Regards,
*** ***

Complaint: ***
I am rejecting this response because:While I would very much like to accept any response moving in the right direction, there are certain discrepancies that I feel need to be addressed, for my own securityThis will be the second time a representative from this company has not been forthright in their communication with me, and I cannot allow any more errors to occurFurthermore, while I am more than happy to wait due time for a proper review, the only resolution I can accept is the refund of our company's money, and the end of any further business relations. I sent *** *** an email Friday morning informing him that if he would not resolve this with me, my next step would have to be reporting the issue to the Revdex.comHe did not make any form of contact with me for the entire business day, or throughout the weekend- his email to me Monday morning was a reiteration of the summary of every message I have received from him in our correspondence; There will be no refund, the process is final and complete, and my only option moving forward is to comply with the terms of the unsigned contractThis was not suitable, and so I followed through with my intention of contacting the Revdex.comI may well have said I made a mistake, the mistake was not knowing to demand utmost and complete clarity about the price, and assuming that the agent would do this on her own- as I do when dealing with a client who may be spending nearly $1,with our companyThat being said, in my first messages to him I was happy to accept this as simple human error on behalf of both parties, I even have time-stamped messages between myself and the owner of my company during the phone call with your sales agent stating the amount I was requesting approval for was nine-ninety, $9.90- I am happy to provide these messages. Clearly, if during the phone conversation, I was messaging a different number to the owner, the agent was not thorough in this regardShe did explain the process of how we would be advertised, but that is what I am or have ever taken issue with- she did not adequately clarify the amount due to me, which is why upon receipt of the contract she told me I would need to sign, I read the number and realized the communication error and did not signInstead, I called you within hours to address thisShe also did not inform me of any sort of obligation or binding per phone call, she repeatedly told me about the document being sent to me, which would outline all of the details in hard writing to avoid exact situations such as these, which would require my signatureThis is what I take issue with. *** *** sent me separate emails that did not address my issues directly, informing me that, in no uncertain terms, there would be no refund, and I have no other optionsAs of the new message through the Revdex.com, there is no apparently a review process that this will undergoIt would seem to me that this is another example of misleading by Big T Branding, as either his emails to me were transparent; there is no review, and he is unwilling to resolve this with me, and there is not a standing review process- Or, there is a standing review process, and his emails to me were an attempt to force me forward in a business relationship I, nor my company, wants or can afford at this time. I have said privately to Mr*** that I do not think this issue should ever have been taken this far, but his unwillingness to work with me has forced my handThe only result I would like out of this, is for both parties to walk awaySince Big T Branding has no contract from me, nothing was submitted to them for their work, there have been no services or products rendered and only a simple communication error, I want only to return the funds to our company and walk away as painlessly as possible for all involved
Regards,
*** ***

In regards to The Berkshire Hathaway Folders for the [redacted] Office our company was contracted to produce by [redacted], these folders have been completed and sent to her office. The UPS Tracking Number is [redacted], and shows it was delivered on 7/28/17 which is well within the...

90 days that Mr. [redacted] was quoted at the time of purchase. We also send samples to every advertiser on the folders so they can see exactly what it looks like, if for some reason he did not receive the copy we sent out he is more than welcome to contact us directly and to request an additional copy be sent to him. I also have attached pictures of the printed folder where you can see he is clearly printed on the back of the folder where he was told he would be. Our company makes it a practice to ensure we tell every one of our clients that when they call up to a real estate office to verify what we are doing, they need to make sure they asked for the correct person/ people at the office. Many times there are multiple teams that work out of the same office and would not know about another teams projects. We value our A rating with the Revdex.com and strive to make sure all of our clients receive the best results as to be able to continue to earn their business…. Again we would be happy to send Mr. [redacted] another copy of the folder at any time it is requested.

First, I have attached the UPS Tracking and Shipping Confirmation Paperwork that confirms that 4 boxes of folders were sent to [redacted]’s Office for distribution, Mr. [redacted] needs to ask for Ms. [redacted] when calling the office which is what we have told him several times and not to just ask a random person that answers the phone. Second, we have tried on several different occasions to reach Mr. [redacted], with no answer or call back, to verify which address he would like us to send the folder sample to, since the last 2 folder samples we sent to the address we have on file, [redacted], TX [redacted], does not seem to be a good one. As I did last time I will put another one in the mail (Picture Attached)… I have also scanned in emails of them sending in print ready Artwork which we do not proof, because it is sent in as ready and we do not make any changes to it. It seems they actually had their Marketing Team put the Ad Design together, even mentioned that it was “High Res”. We are a company that takes disputes VERY serious and have tried in this instance to show the Revdex.com and Mr. [redacted] that we have done everything we have said we would do for him. We encourage Mr. [redacted] to call our Corporate Office anytime and speak to our Operations Manager [redacted] if he needs anything further than what we have already done to show we have produced and shipped the folders to [redacted]’s Office. Thank you,[redacted]Operations Manager

First I would like to make it clear we have not been ignoring Ms. [redacted], I emailed her just this morning following up with this issue and I have been in constant contact with her. She originally called and said that she made a mistake and needed the money back. We do business all throughout the...

Southern United States and make it clear to each and every customer that all of our products and services are more than $9.90.... And our phone recordings do show that our representative was very thorough and explained everything to Ms. [redacted] from the project down to the Artwork and how long she had to get their graphics in. We are in the process of reviewing this, it has only been a couple business days since this was brought to our attention. We address all questions and concerns with the upmost professionalism and time it deserves in the order that they come in. We will try our best to resolve this issue within the next 2 business days.

Complaint: [redacted]
 
I am rejecting this response because:1. The tracking number sent by your company is invalid and cannot be confirmed as shipped.2. The Agency address was for [redacted], not [redacted]. See contract attached.3. Simply requesting the business for samples has been unsuccessful. I requested samples of the Ad I purchase twice. Three times if you include this dispute. First via phone message with [redacted] during our second conversation, and secong on 7/27 via email. Additionally, the contract shows that we will receive a proof to approve which was never sent. I was never given a chance to approve a proof to be printed and subsequently never received a printed sample. I take disputes very seriously and if this company is legitimately trying to service their customers then they need to produce the actual folder that was printed and shipped to the [redacted] or [redacted] location, with a contact name, and a valid tracking number. In addition, I would like a copy sent to me, please.Thank you for your time.  
Regards,
[redacted]

I informed Ms. [redacted] that we were reviewing the phone recordings and if she felt like she needs to move forward with anything else then we send our evidence of purchase to their banking institution and let them review it. As I stated before we do thousands of transactions and work with businesses all through out the Southern United States and we have never run into an issue where some one thought a full year of advertising was only $10. With that being said we did fully review all information and will process a refund in the amount of $990.00. We have a review process that our company requires us to do in the event of a refund which takes some time. We appreciate the patience of Ms. [redacted] and DFW Moving Company while we went through the necessary steps that were taken.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regarding complaint #[redacted] please mark the complaint as satisfied. I have finally received a copy of the printed sample. I will never use this vendor again because of their customer service issues but they have resolved my complaint appropriately to verify that they fulfilled my order. Thank you. [redacted]

First of all, Big T Branding, LLC takes all complaints seriously… & with that said-Big T contacted the customer and made arrangements to refund the full purchase ($900.00) & also print a complimentary ad ($900.00) in a different publication within the customer’s same service area.The product...

that the customer was originally printed in, was delivered properly, per the contract… however the realty team dissolved, months later, before all of the folders could be distributed. The realty team did not contact us to let us know and we found out through the customer.We rely on the realty offices that we supply, to keep us up to date with changes, etc…  In this case they did not.We feel that we took care of the issue and [redacted] was satisfied with our solution.Thanks again for your assistance in dealing with this situation.[redacted]General Manager / OwnerBig T Branding, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I issues a complaint about Big T Branding.  The situation has now been resolved to above my expectations.
Regards,
[redacted]