Big Ten Construction, LLC

I am rejecting this response because: framing work not complete architecture drawings are inaccurate, several mistakes no permit to build has been submitted payments of $4k have been made - total $8k 1st payment was at contract signing 2nd payment was based on completed architecture drawings and permit to build Company assured in verbal conversation and text the permit and drawings would be completed 4/9/ Rep demanded verbally and in text 2nd payment to do so.We are interested in hearing about an aggressive timeline resolution by Big for the project; it was initiated in February.Regards, [redacted]

Thank you for the opportunity to address this matter again with our customerWe feel we have been in contact with him to try to resolve his concernsHe understands his sales representative has been dismissed from our company, and we are working with him to resolve the current contract issues
We've received approximately 50% of the total contractIt is our intention to fulfill the contract, however, if Mr*** would like to cancel the contract, we are willing to do thatPlease note, we cannot offer him the refund he has requested as we've framed the whole basement, done drawings and amended drawings with our engineerI will be unavailable to respond to Revdex.com for at least two weeksThank you for your patience while I am on medical leave

We sincerely apologize for the delays. We are currently in the process of hiring independant installers to get us back on schedule. My current installer is doing his best to get more progress done on the project. Mr [redacted] has his number We had difficulties with the...

subcontractor and our sales rep, [redacted], staying in steady contact with our customer and trying to work on too many jobs at the same time, which has been part of the problem. Mr. [redacted] did nothing but provide false promises. He has since been dismissed from our company. Please note, I am having heart surgery this morning and will be unavailible for the next two weeks. If he would like to leave a message, he can contact Jim K[redacted] ###-###-####. Mr. K[redacted] will not be able to resolve any issues, but will be available to take a message. Thank you for your understanding.

I am rejecting this response because: framing work not complete architecture drawings are inaccurate, several mistakes no permit to build has been submitted 2 payments of $4k have been made - total $8k.  1st payment was at contract signing.  2nd payment was based on completed architecture drawings and permit to build.  Company assured in verbal conversation and text the permit and drawings would be completed 4/9/2015.  Rep demanded verbally and in text 2nd payment to do so.We are interested in hearing about an aggressive timeline resolution by Big 10 for the project; it was initiated in February.Regards,
[redacted]

My issue with the process, if an employee was responsible, needs to be evaluated.  We were provided no documentation for check listing items.  We were given verbal promises, handed flyers stating faster than industry standard, and pushed into an early release of funds.  to this date, I have asked for an itemized list because  the numbers are not adding up along with the amount of time taken.  we were quoted approximately 336 square feet, and ended up with  an addition of 291 square feet.  we were told that  it would have independent heating and cooling, and it does not.  there was a mention of skirting, and that is not  available, but the sub contractor is trying to get lattice, which is a significant step down.  we were also told that matching flooring would be supplied, but we were recently informed that we would have to supply  flooring for the entire addition.  We also had to do some of the labor ourselves.  Example of that would be putting in our own  separation barn doors.  So we feel that the numbers involved for these actions need to be made right.  It is unfortunate that these actions  happened, but we feel there are a lot of items we had paid for, and are not getting.  I would ask that  Big Ten make good on their actions to get the job done as soon as possible.  But I would also ask that  we are returned  funds that were not used  to purchase items that we were promised.  I would ask that items be handled  via email, as previous phone conversations have had  unwelcomed  statements thrown our way.  Again we ask that the job be completed as soon as possible, and that we have funds that were not used returned. 
Regards,
Chad [redacted]

Mr Tischer and I spoke the week of July 13th and came to an agreement of $4k refund check to me as well as corrected and finalized blue prints.I continue to follow up with Mr. Tischer to receive both.  I have received neither to date.Keith [redacted]###-###-####