I apologize that you never heard from usThe last email response I received from the Revdex.com was the photos of the cracked areasI still have the file pinned up on our board and was surprised I never heard backOur email account was hacked a few months back and it took a while to get it correctedWe have just now received this response I am surprised that the Revdex.com didn't contact us, either by mail or phone when we didn't reply. Again, all I can do is apologize for the miscommunicationRegards, ***
We are working on scheduling this job, we schedule only one week at a timeThe end of September will not be a problemThis should be scheduled within the next few weeksOnce a firm date is posted our office will be in touch with this homeowner**We need to get a foreman over to this
home to review an existing stone walk we are to pour up againstThe homeowner expressed that he did not want this walk disrupted, however our Salesman is unsure we can accommodate for that.Thank You
Tina
Broad Spectrum Concrete did the concrete work for a pool we installedThe finished product was AMAZING! Had a minor issue and the customer service was fantasticI will have them do any concrete work we need in the futureGreat company
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We agreed for the business to make the repair in June and since then the business had never called or attempted to contact meI had to have another company come out and do the repairs at a cost of $
Regards,
*** & *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
As long as the work is done before the season is out, I will be satisfied However, I am and always will be dissatisfied by the many promises I was given by the salesman That particular gentleman I am not happy withEveryone else is fineThe work the company does is greatJust want assurance the work will be completed before season is out and it appears they have stated this in their resolutionRegards, *** ***
The first thing I would like to do is apologize if Mr or Mrs *** feel they were mistreatedAs a company that prides ourselves in customer service for the past years, we are disappointed that one of our previous customers would feel so strongly about how they feel our "tone" was directed at
them. Using symbols in their complaint to represent fowl language, when we were definitely not intending this demeanor at all. It's sometimes difficult to talk over a person, especially if your saying something they don't want to hear
As far as the patio (stamped portion), the fissures were fixed last year by *** *** (owner)"It is not uncommon with the stamping process for fissure cracks to occur on new concreteThese fissure cracks do not affect the integrity or detract from the look of new decorative concrete." This statement is in the contract that our customers sign when awarding their contract with Broad SpectrumHowever, *** asked Mrs*** on the phone when they spoke if there were any further problems and she said no, the patio was fine
As far as the crack in the driveway, We never told them fissure cracks were not "covered"The crack in their driveway is a hairline surface crack or fissure crack 20" longIt is not structural or openThere is no way to repair a hairline crackOur contract states "All concrete cracksProper joint detail will minimize stress cracks, but it is not a guarantee that a crack will not occur outside the joint." With the climate we live in and the horendous winter we had this past season, it is not uncommon for cracking in concrete*** told Mrs' *** if the crack should worsen we can re-review this matter, and take corrective action at that time
The refund they are asking for is not something we are willing to offer, nor is it even reasonable. Unfortunately, we live in an area with severe freeze thaw and excessive ground movement. It does not warrant a repair of any kind at this time
I apologize that you never heard from usThe last email response I received from the Revdex.com was the photos of the cracked areasI still have the file pinned up on our board and was surprised I never heard backOur email account was hacked a few months back and it took a while to get it correctedWe have just now received this response I am surprised that the Revdex.com didn't contact us, either by mail or phone when we didn't reply. Again, all I can do is apologize for the miscommunicationRegards, ***
We are working on scheduling this job, we schedule only one week at a timeThe end of September will not be a problemThis should be scheduled within the next few weeksOnce a firm date is posted our office will be in touch with this homeowner**We need to get a foreman over to this
home to review an existing stone walk we are to pour up againstThe homeowner expressed that he did not want this walk disrupted, however our Salesman is unsure we can accommodate for that.Thank You
Tina
Broad Spectrum Concrete did the concrete work for a pool we installedThe finished product was AMAZING! Had a minor issue and the customer service was fantasticI will have them do any concrete work we need in the futureGreat company
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We agreed for the business to make the repair in June and since then the business had never called or attempted to contact meI had to have another company come out and do the repairs at a cost of $
Regards,
*** & *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
As long as the work is done before the season is out, I will be satisfied However, I am and always will be dissatisfied by the many promises I was given by the salesman That particular gentleman I am not happy withEveryone else is fineThe work the company does is greatJust want assurance the work will be completed before season is out and it appears they have stated this in their resolutionRegards, *** ***
The first thing I would like to do is apologize if Mr or Mrs *** feel they were mistreatedAs a company that prides ourselves in customer service for the past years, we are disappointed that one of our previous customers would feel so strongly about how they feel our "tone" was directed at
them. Using symbols in their complaint to represent fowl language, when we were definitely not intending this demeanor at all. It's sometimes difficult to talk over a person, especially if your saying something they don't want to hear
As far as the patio (stamped portion), the fissures were fixed last year by *** *** (owner)"It is not uncommon with the stamping process for fissure cracks to occur on new concreteThese fissure cracks do not affect the integrity or detract from the look of new decorative concrete." This statement is in the contract that our customers sign when awarding their contract with Broad SpectrumHowever, *** asked Mrs*** on the phone when they spoke if there were any further problems and she said no, the patio was fine
As far as the crack in the driveway, We never told them fissure cracks were not "covered"The crack in their driveway is a hairline surface crack or fissure crack 20" longIt is not structural or openThere is no way to repair a hairline crackOur contract states "All concrete cracksProper joint detail will minimize stress cracks, but it is not a guarantee that a crack will not occur outside the joint." With the climate we live in and the horendous winter we had this past season, it is not uncommon for cracking in concrete*** told Mrs' *** if the crack should worsen we can re-review this matter, and take corrective action at that time
The refund they are asking for is not something we are willing to offer, nor is it even reasonable. Unfortunately, we live in an area with severe freeze thaw and excessive ground movement. It does not warrant a repair of any kind at this time