I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We agreed for the business to make the repair in June and since then the business had never called or attempted to contact meI had to have another company come out and do the repairs at a cost of $ Regards, [redacted] & [redacted] ***
The first thing I would like to do is apologize if Mr or Mrs [redacted] feel they were mistreatedAs a company that prides ourselves in customer service for the past years, we are disappointed that one of our previous customers would feel so strongly about how they feel our "tone" was directed at them Using symbols in their complaint to represent fowl language, when we were definitely not intending this demeanor at all It's sometimes difficult to talk over a person, especially if your saying something they don't want to hear As far as the patio (stamped portion), the fissures were fixed last year by [redacted] (owner)"It is not uncommon with the stamping process for fissure cracks to occur on new concreteThese fissure cracks do not affect the integrity or detract from the look of new decorative concrete." This statement is in the contract that our customers sign when awarding their contract with Broad SpectrumHowever, [redacted] asked Mrs [redacted] on the phone when they spoke if there were any further problems and she said no, the patio was fine As far as the crack in the driveway, We never told them fissure cracks were not "covered"The crack in their driveway is a hairline surface crack or fissure crack 20" longIt is not structural or openThere is no way to repair a hairline crackOur contract states "All concrete cracksProper joint detail will minimize stress cracks, but it is not a guarantee that a crack will not occur outside the joint." With the climate we live in and the horendous winter we had this past season, it is not uncommon for cracking in concrete [redacted] told Mrs' [redacted] if the crack should worsen we can re-review this matter, and take corrective action at that time The refund they are asking for is not something we are willing to offer, nor is it even reasonable Unfortunately, we live in an area with severe freeze thaw and excessive ground movement It does not warrant a repair of any kind at this time
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We agreed for the business to make the repair in June and since then the business had never called or attempted to contact meI had to have another company come out and do the repairs at a cost of $ Regards, [redacted] & [redacted] ***
The first thing I would like to do is apologize if Mr or Mrs [redacted] feel they were mistreatedAs a company that prides ourselves in customer service for the past years, we are disappointed that one of our previous customers would feel so strongly about how they feel our "tone" was directed at them Using symbols in their complaint to represent fowl language, when we were definitely not intending this demeanor at all It's sometimes difficult to talk over a person, especially if your saying something they don't want to hear As far as the patio (stamped portion), the fissures were fixed last year by [redacted] (owner)"It is not uncommon with the stamping process for fissure cracks to occur on new concreteThese fissure cracks do not affect the integrity or detract from the look of new decorative concrete." This statement is in the contract that our customers sign when awarding their contract with Broad SpectrumHowever, [redacted] asked Mrs [redacted] on the phone when they spoke if there were any further problems and she said no, the patio was fine As far as the crack in the driveway, We never told them fissure cracks were not "covered"The crack in their driveway is a hairline surface crack or fissure crack 20" longIt is not structural or openThere is no way to repair a hairline crackOur contract states "All concrete cracksProper joint detail will minimize stress cracks, but it is not a guarantee that a crack will not occur outside the joint." With the climate we live in and the horendous winter we had this past season, it is not uncommon for cracking in concrete [redacted] told Mrs' [redacted] if the crack should worsen we can re-review this matter, and take corrective action at that time The refund they are asking for is not something we are willing to offer, nor is it even reasonable Unfortunately, we live in an area with severe freeze thaw and excessive ground movement It does not warrant a repair of any kind at this time