Big Time Pest Control

Well about the blame comment, In [redacted] own words and the way we read it"It's not surprising that their is additional damage under the shingles when they were removed."That is what we were saying all along,it's mainly leaked where they did the work[redacted] also said he would appy shingles to see if it would help.He did notSo he didn't go above and beyond.About the board butted up against the bad one, how can you not see the woodWith talking to our neibors accross the street they said Big Time was wirking in the roof in the evening when it was dark, they were currious how they could see.Attatched picture is some paper that was supposedly used and was left[redacted]

March 27, 2017On 8/10/2016, Big Time Pest Control was contracted to complete a Wood Destroying Pest and Organisms Inspection Report at the hoe referenced aboveAs noted on the attached report, there were several indications that the roof was or had leaked and that Big Time Pest Control recommended that a licensed roofer be contacted to conduct a roof inspectionBig Time does not do roof inspections.On 9/16/Shasta Home Inspections, LLC completed a Home Inspection ReportAs noted in the attached report, he also recommended an evaluation by a licensed rooferHe goes on to state that the roof is nearing end of useful life.On 10/12/2016, Big Time Pest Control was contracted to complete several areas of damaged wood as recommended on the WDO report, including repairing damaged sheeting at eavesBig Time informed the home owner verbally (since it was already in writing on the WDO) that the overall roof condition was in very poor shapeBig Time was asked to complete the work they were contracted to doBig Time satisfactorily these items.On 12/21/2016, Big Time inspected the property again because they had received a complaint that the roof was leakingAt this time the owner of Big Time, [redacted] , determined that the repairs had completed according to contractThere were no missing shingles as stated by the customerOnly the lower layer of shingles had been removed and in the area of the eave and were replaced with new felt paper at the time of the repairIt was further noted that the roof was in extremely poor shapeThe leaks that were noted were above the area of the wood repair in the same area they were reported at the time of the original WDO and Home Inspection reportsThere were no leaks at the area of the repairAt this time, the customer stated that they new the roof was bad, but had hoped they had until summer to deal with itThe customer also stated that they had received a credit from the seller to help replace the roof since it was known that it was bad.In summary, we have never received a report from a licensed roofer that substantiates any of the customers concernBig Time performed all inspections and work as contractedBig Time informed the customer in writing and verbally that the roof was in very poor conditionBig Time continues to stand behind our workIn addition to visiting the property several times to answer the customer questionsBig Time has issued a written warranty for wood repairs that were made at the propertyThe customer has stated that they have planned to replace the roof in AprilBig Time has committed to a rapid response should any additional repairs be needed in the area of our work during the course of the roof replacement.Upon meeting with the customer, I believe it is apparent that Big Time did exactly what we were hired to do within the laws and regulation pertaining to our industry.Please feel free to contact me at anytime with any additional questions regarding this matter.Sincerely, [redacted]

I have responded to this complaint multiple times I have made every effort to respond and communicate with the customer I have supplied the documents that prove that we had done a proper inspection and recommended that a roof inspection The customer knew the roof was bad The customer received a credit from the seller because the roof was bad The customer planned to replace the roof in the summer of because they knew the roof was bad The customer was hoping for a dry winter, but it was a wet winter The customer had to move up the time they replaced the roof from July to April and they want to blame me for that We went above and beyond to help this customer Big Time did what we were hired to do Big Time did not damage the roof that was already bad It is unquestionable that the areas that leak are uphill from our repair and are the same areas with the water stains on both our report and the home inspector report prior to the repairs It is not surprising that their was additional damage under the shingles when they were removed As stated in our conference, our inspection is of visible and accessible areas at the time of inspection Of course, no one, including the customer could see the additional board that needed to be replaced prior to the roof replacement, because it was not visible We stand behind our workPlease feel free call or write if there are any further question.Thanks, [redacted]

Big Time Pest Control and Mrand Mrs*** met to discuss their concerns regarding repairs made a the property on 3/17/2017. We reviewed the details of the work done and I believe we have come to an agreement that satisfies both parties' concerns. In addition, Big Time Pest Control will warranty our wood repairs for a period of year. I will prepare the documents and written warranty pertaining to this customer and their concerns and will submit them later this week.Thanks, *** ***, President Big Time Pest Control

March 27, 2017On 8/10/2016, Big Time Pest Control was contracted to complete a Wood Destroying Pest and Organisms Inspection Report at the hoe referenced above. As noted on the attached report, there were several indications that the roof was or had leaked and that Big Time Pest Control recommended that a licensed roofer be contacted to conduct a roof inspection. Big Time does not do roof inspections.On 9/16/2016 Shasta Home Inspections, LLC completed a Home Inspection Report. As noted in the attached report, he also recommended an evaluation by a licensed roofer. He goes on to state that the roof is nearing end of useful life.On 10/12/2016, Big Time Pest Control was contracted to complete several areas of damaged wood as recommended on the WDO report, including repairing damaged sheeting at eaves. Big Time informed the home owner verbally (since it was already in writing on the WDO) that the overall roof condition was in very poor shape. Big Time was asked to complete the work they were contracted to do. Big Time satisfactorily these items.On 12/21/2016, Big Time inspected the property again because they had received a complaint that the roof was leaking. At this time the owner of Big Time, [redacted], determined that the repairs had completed according to contract. There were no missing shingles as stated by the customer. Only the lower layer of shingles had been removed and in the area of the eave and were replaced with new felt paper at the time of the repair. It was further noted that the roof was in extremely poor shape. The leaks that were noted were above the area of the wood repair in the same area they were reported at the time of the original WDO and Home Inspection reports. There were no leaks at the area of the repair. At this time, the customer stated that they new the roof was bad, but had hoped they had until summer to deal with it. The customer also stated that they had received a credit from the seller to help replace the roof since it was known that it was bad.In summary, we have never received a report from a licensed roofer that substantiates any of the customers concern. Big Time performed all inspections and work as contracted. Big Time informed the customer in writing and verbally that the roof was in very poor condition. Big Time continues to stand behind our work. In addition to visiting the property several times to answer the customer questions. Big Time has issued a written warranty for wood repairs that were made at the property. The customer has stated that they have planned to replace the roof in April. Big Time has committed to a rapid response should any additional repairs be needed in the area of our work during the course of the roof replacement.Upon meeting with the customer, I believe it is apparent that Big Time did exactly what we were hired to do within the laws and regulation pertaining to our industry.Please feel free to contact me at anytime with any additional questions regarding this matter.Sincerely,[redacted]

Consumer states that the meeting with the business was unproductive as no resolution was reached. Business maintained denial of any responsibility regarding the issues with the roof.

Well about the blame comment, In [redacted] own words and the way we read it"It's not surprising that their is additional damage under the shingles when they were removed."That is what we were saying all along,it's mainly leaked where they did the work.[redacted] also said he would appy shingles to see if it would help.He did not. So he didn't go above and beyond.About the board butted up against the bad one, how can you not see the wood. With talking to our neibors accross the street they said Big Time was wirking in the roof in the evening when it was dark, they were currious how they could see.Attatched picture is some paper that was supposedly used and was left.[redacted]

I have responded to this complaint multiple times.  I have made every effort to respond and communicate with the customer.  I have supplied the documents that prove that we had done a proper inspection and recommended that a roof inspection.  The customer knew the roof was bad.  The customer received a credit from the seller because the roof was bad.  The customer planned to replace the roof in the summer of 2017 because they knew the roof was bad.  The customer was hoping for a dry winter, but it was a wet winter.  The customer had to move up the time they replaced the roof from July to April and they want to blame me for that.  We went above and beyond to help this customer.  Big Time did what we were hired to do.  Big Time did not damage the roof that was already bad.  It is unquestionable that the areas that leak are uphill from our repair and are the same areas with the water stains on both our report and the home inspector report prior to the repairs.  It is not surprising that their was additional damage under the shingles when they were removed.  As stated in our conference, our inspection is of visible and accessible areas at the time of inspection.  Of course, no one, including the customer could see the additional board that needed to be replaced prior to the roof replacement, because it was not visible.  We stand behind our work. Please feel free call or write if there are any further question.Thanks, [redacted]

Mr. [redacted], I was able to reach Mr. [redacted].  This email is the first notification we have received about this matter. I have spoken to Mr. [redacted] and have a meeting with him on Friday 17th at our office. I apologize for any inconvenience this may have caused.Syble Cabral...

| BIG TIME Pest Control | Office Manager[redacted]19905 Hirsch Ct., Anderson CA 96007  | Fax: (530) 378-2935

Big Time Pest Control is great! All of the workers at Big Time Pest Control were friendly, knowledgeable, respectful and really seemed to care about helping me and my house. I am very impressed with their services and would highly recommend them.

I had a problem with rats that had lived in the attic and they took out all the old insulation around 1947 and got rid of it all and then they disinfected the attic. After, they came by and put in blow in insulation in the attic. Then, I also had them do termite work around the base of the house and under the house. Each time they were here they were kind and nice and very clean.

Please call them for a quote if you have problems with rats or termites or other pests and also simply if you need insulation.