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Big Top Tent & Party Rentals LLC

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Reviews Big Top Tent & Party Rentals LLC

Big Top Tent & Party Rentals LLC Reviews (2)

The facts are the chair broke on an accident.  The employee set two tables next to it not a water barrel that tipped over.  Nothing was heavy.  The employee had 100.00 taken out of his check.  That was forwarded to rental customer.  At time of chair leg being broke, customer never said the chair was going to cost 686.00 to replace it or we would would of had this discussion and turned it over immediately to insurance for a claim.  I sent her the 100.00 then she sends me an estimate a year later from [redacted] with replacement cost.  She has never called me only emailed me and its not her house or chair its her mothers who I have never spoken to.  When I got her email for the chair, it costing that much, I did send it to insurance immediately who told me, 100.00 was paid, we have found a replacement chair on line, we do not have original receipt of purchase date or warranty info because if one patio chairs costs 686.00 there must be a warranty and if it broke that easily without any force a warranty should come into place.  The chair was on [redacted] on line for 507.00 and customer has been paid 253.50 which is half of the amount because insurance will not pay replacement without original receipt or warranty info.  So that is where we are right now from Big Top.  Me on a personal note feel that customer could have called me over a years time not just send me a replacement bill and expect me to pay for it when I did nothing wrong.  She would rather go behind the scenes and complain to the Revdex.com about not getting a replacement chair but never mentioned anything positive about the service we offered or the product we offered and left the tent for another week.  I don't walk on peoples patios and break chairs on purpose or let employees do that.  It was an accident.  Nor do we just come and put up a tent and say hey we are too busy to come take it down so can we leave it an extra week.  This was all talked about through emails and upon set up and she knows it.  This is where we stand on the chair.  Thank you.

Complaint: 11704818
I am rejecting this response because:Our property was damaged by Ms. [redacted]'s employee, to which she admits. For 11 months I received replies to my inquiries from her telling me she was working on supplying me with a replacement chair. I have the e-mails to prove it.  I don't understand how or why her offer changed to only paying us half the price of a chair from an off website that doesn't even match the finish color of our existing, fully intact set. At the time of the chair breaking, I informed Ms. [redacted] of where we purchased the chair-- [redacted]. She told me she had a relationship with them and assured me that the chair would be replaced at no additional cost to us. I was never asked for information regarding the original purchase. I find this statement taken from her response very odd: "... we never knew purchase date or warranty information" on the chair. Yet her company made the determination that " the chair is very old" and therefore would only be offering half of the replacement cost.I have been more than accommodating throughout this year-long unresolved issue. When it became apparent that no action was being taken on the part of Big Top Tents, it took one phone call on my part to obtain the information from [redacted]. The quote of $686.00 for a new chair is attached. My family does not think her offer of half of the cost of a chair (plus an additional shipping fee that's not mentioned) in the wrong finish color is anywhere near fair! For the record, Ms. [redacted] was the one who offered the tent to us for another week because she and her team were so busy that it would be doing them a favor if they didn't have to come & take it down. We weren't having another party, but we allowed them to leave it as a courtesy. When she initially came to survey the site, she told me her team would be willing & able to move any furniture and I allowed them to do so. Although that doesn't really matter considering the breakage didn't occur by moving the chair, it happened because Big Top's heavy equipment fell on it.We would like Ms. [redacted] to honor her promise and supply us with a new chair that matches the rest of our set.       
Sincerely,
Anne [redacted]

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