Big Tow Auto Transport And Recovery

*** *** Silver

August 25, To whom It may concern:I am writing you in regards to the letter BigTow received from your office, ID ***BigTow is a towing and transport company in the ***, MD areaWe also do private property impounds (PPI)To do
PPI's we have to have a signed contract with a property, have signs placed throughout the property stating numerous reasons a vehicle could be subject to being towedWhich include having a permit displayed and displayed properlyIf the property requires permits, it is the vehicle owner's responsibility to make sure their permit is displayed properly at all times while on the propertyOn this property for the reserved spaces, the permit must match the reserved space numberThe permit must be hanging from the rearview mirror or on the dashboard with the reserved space number displayed in plan, unobstructed sight.It is BigTow's policy that all employees must take pictures prior towThese pictures include the reason of why the vehicle was subject to being towed and any visible prior damages prior to towWe keep these pictures on file as well as send them to the property manager.The *** *** was towed because it had no visible permit displaying the proper information for the property in which the vehicle was parkedPictures were taken of the vehicle prior to towing this vehicleThe vehicle was towed, stored, documented and charged in accordance to *** County and Maryland State rules and regulations.After reviewing all the pictures of this vehicle that were taken prior to tow, BigTow does not believe a refund is in orderThere was no "unlawful" towing of the *** *** in question, the photos show no permit was displayed for the property in which the vehicle was parked in.Jenelle H.
Manager

Review: I am resident of an apartment complex in [redacted] Maryland. Big Tow is the company this ensures that there is no unlawful parking in our complex. I park in a reserved spot for which I pay a fee 35 dollars a month. This morning I was on my way to a professional development course and found that my car had been towed. My parking permit is in plain sight on my review mirror which is what I was instructed to do to prevent this instance from occurring. This company has unlawfully towed my vehicle and I want other consumers to know about this inferior company.Desired Settlement: I know I will have to end up paying to get my car back that was unlawfully towed and with this organizations help I hope to be refunded that money. This tow company can't be allowed to prey on lawful citizens.

Consumer

Response:

2003 [redacted] Silver

Business

Response:

August 25, 2014To whom It may concern:I am writing you in regards to the letter BigTow received from your office, ID [redacted]. BigTow is a towing and transport company in the [redacted], MD area. We also do private property impounds (PPI). To do PPI's we have to have a signed contract with a property, have signs placed throughout the property stating numerous reasons a vehicle could be subject to being towed. Which include having a permit displayed and displayed properly. If the property requires permits, it is the vehicle owner's responsibility to make sure their permit is displayed properly at all times while on the property. On this property for the reserved spaces, the permit must match the reserved space number. The permit must be hanging from the rearview mirror or on the dashboard with the reserved space number displayed in plan, unobstructed sight.It is BigTow's policy that all employees must take pictures prior tow. These pictures include the reason of why the vehicle was subject to being towed and any visible prior damages prior to tow. We keep these pictures on file as well as send them to the property manager.The 2003 [redacted] was towed because it had no visible permit displaying the proper information for the property in which the vehicle was parked. Pictures were taken of the vehicle prior to towing this vehicle. The vehicle was towed, stored, documented and charged in accordance to [redacted] County and Maryland State rules and regulations.After reviewing all the pictures of this vehicle that were taken prior to tow, BigTow does not believe a refund is in order. There was no "unlawful" towing of the 2003 [redacted] in question, the photos show no permit was displayed for the property in which the vehicle was parked in.Jenelle H. Manager