I hired Big Tuna to fix a leak in my roof. We noticed ongoing issues with water coming from the roof. Big Tuna forced us to hire a leak detector as they claimed to have fixed the roof. On the 5th try, a worker from Big Tuna finally found the leak and even sent us a picture of it. Once we found the extent of the damage, Big Tuna refused to give us their insurance information. I have since found out that they are not in good standing and I suspect their insurance has been allowed to lapse. I hired another roofer who was amazed it passed inspection as it was not done to code. I would not hire this firm and they should lose their license.
Complaint: [redacted]
I am rejecting this response because: If I could attatch more proof of the horrible work ethics of Big Tuna, and their [redacted], and [redacted] members I would. The response Big Tuna has sent is not accurate, and if it is, then they have been trespassing 2 other times on our property other than the one instance I caught them on our property performing their cover up to the poorly provided workmanship that was not conpleted prior to our closing on said Home prior to 9/21. I have added the photos of proof of arriving at my home without giving permission to be on our property, no consent to do repairs, no phone calls, no communication, no invoice, no paper trail, and we as home [redacted]s had absolutely no idea what these men from Big Tuna were doing to our roof. I asked them to leave and have their [redacted] call me! No one called me back. Therefore here we are reporting Big Tuna for the awful work ethics, customer service, and poorly provided workmanship, and treating customers with [redacted], and deleting honest reviews of their business. Yet we are still waiting 2 months on a chimney cap that was paid for over 2 months ago, and JUST took measurements unannounced last week. Again, Big Tuna please be truthful, and provide facts. I am very disappointed to say the least. We contacted you initially in hopes you would resolve our problems, but unfortunate Big Tuna has caused more problems. We now need Mold Testing, and a new roofing company to come and inspect damage that Big Tuna has caused. The boards that Big Tuna covered up while we were not home are BLACK, and soaking wet!!! Again, if I could upload more photos, I would.
Regards,
[redacted] And [redacted]
First repair was done back in Apirl 2017, for a previous home[redacted], we have had a category 3 hurricane and 2 nor’easters since the original repair. We have fit the roof 3 other times, with no additional cost to the new home[redacted]s, and there is not contract with these new home[redacted]s but we went ahead...
and fixed it for free anyway. Repairs are not warranted, the house needs a new roofing system, which was explained to the previous home[redacted] but instead repairs and patch work was done, he was selling the house anyway. We have done everything we can to help these new home[redacted]s but they have done nothing but be difficult and rude.
Complaint: [redacted]
I am rejecting this response because: If I could attatch more proof of the horrible work ethics of Big Tuna, and their [redacted], and [redacted] members I would. The response Big Tuna has sent is not accurate, and if it is, then they have been trespassing 2 other times on our property other than the one instance I caught them on our property performing their cover up to the poorly provided workmanship that was not conpleted prior to our closing on said Home prior to 9/21. I have added the photos of proof of arriving at my home without giving permission to be on our property, no consent to do repairs, no phone calls, no communication, no invoice, no paper trail, and we as home [redacted]s had absolutely no idea what these men from Big Tuna were doing to our roof. I asked them to leave and have their [redacted] call me! No one called me back. Therefore here we are reporting Big Tuna for the awful work ethics, customer service, and poorly provided workmanship, and treating customers with [redacted], and deleting honest reviews of their business. Yet we are still waiting 2 months on a chimney cap that was paid for over 2 months ago, and JUST took measurements unannounced last week. Again, Big Tuna please be truthful, and provide facts. I am very disappointed to say the least. We contacted you initially in hopes you would resolve our problems, but unfortunate Big Tuna has caused more problems. We now need Mold Testing, and a new roofing company to come and inspect damage that Big Tuna has caused. The boards that Big Tuna covered up while we were not home are BLACK, and soaking wet!!! Again, if I could upload more photos, I would.
Regards,
[redacted] And [redacted]
First repair was done back in Apirl 2017, for a previous home[redacted], we have had a category 3 hurricane and 2 nor’easters since the original repair. We have fit the roof 3 other times, with no additional cost to the new home[redacted]s, and there is not contract with these new home[redacted]s but we went ahead...
and fixed it for free anyway. Repairs are not warranted, the house needs a new roofing system, which was explained to the previous home[redacted] but instead repairs and patch work was done, he was selling the house anyway. We have done everything we can to help these new home[redacted]s but they have done nothing but be difficult and rude.