Big Two Mitsubishi

Tell us why here... This letter is in response to Revdex.com complaint ID# [redacted] for [redacted] and received by Big Two Mitsubishi on December, 6

size="2">th, 2015.  Mr. [redacted] purchased a vehicle from Big Two on November 3rd, 2015 and has contacted us in regards to the concerns he has presented in his complaint.  Mr. [redacted] has requested that Big Two install a Bluetooth system as well as reimburse him for rental fees previous to his complaint being filed.
Mr. [redacted] bought the 2013 Lancer from Big Two after his Fiancé traded it in on her own purchase.  At the time Mr. [redacted] worked with multiple sales staff members and bought the vehicle over the course of a number of days.  At the time that Mr. [redacted] purchased the vehicle, Big Two wrote a “We-Owe” agreement out as we do in all cases (even when no work has been promised).  The “We-Owe” work listed at the time that Mr. [redacted] completed his purchase included window tint, moonroof install, and a rear spoiler.  Mr. [redacted] signed the document that clearly states that no other work will be performed after these items as part of the deal. 
Upon coming in for this work, Mr. [redacted] brought up buffing out the vehicle and repaint on the wheels as well as the Bluetooth system he claims were promised to him.  At that time our Service Department went to the sales manager that wrote the deal for Mr. [redacted] and he authorized both the buff work and wheel repaint and said that they had discussed those matters.  Mr. [redacted] did not have to “fight” with Big Two or the managers involved, as soon as he brought up his concern the manager agreed to take care of the issue.  In regards to the Bluetooth the manager that wrote the deal was very clear that no conversation had ever come up regarding installing a Bluetooth module on the vehicle.  As such, the work was not done as it was not on the “We-Owe” paperwork and the manager that wrote the deal did not make any agreement to install it. 
Mr. [redacted] contacted Brett H[redacted] the Assistant General Manager, to discuss the matter further.  At that point Mr. He[redacted] spoke with all of the sales people that were involved with the deal, both of the managers that had dealings with Mr. [redacted] and all stated that installing the Bluetooth module was not part of the deal at any point.  This being the case Mr. He[redacted] explained to Mr. [redacted] that Big Two would not install/add the module without Mr. [redacted] paying for the part and installation. 
Mr. [redacted] also claimed in his complaint that Big Two did not cover the rental charges while the work was being done on the vehicle.  Big Two did in fact cover the cost of the rental that Mr. [redacted] drove while his vehicle was in service.  Mr. [redacted] elected to purchase additional insurance coverage from the rental agency outside of the rental itself and that is what the rental agency charged for.  Big Two had no issue with covering the charges for Mr. [redacted] rental but we do not cover additional charges that are elected by the guest.
Lastly, Mr. [redacted] claims that he was “cussed” at in front of other guests in the showroom.  At no point in this process has a member of the Big Two staff used profanity directed at Mr. [redacted]  On the contrary, Big Two has taken care of every item that was signed and agreed to by Mr. [redacted] as well as additional work that was not on the “We-Owe” paperwork.  Mr. [redacted] has accused Big Two managers of lying about their agreements with him however and even though all work has been done still is requesting additional work.  While we never want to have a guest leave unhappy, we feel we have more than lived up to our agreements and that it is inappropriate to give additional assistance to Mr. [redacted]
We appreciate the opportunity to express our side of this matter and appreciate that there are two sides to every situation.  Thank you for your time.

Wally H[redacted]
General Manager
Big Two Mitsubishi

Do not do business with them unless you like to be harassed by unwanted phone calls!
I've never written this story because I am one of those, oh it's a dealership, they're all crooks. But I've decided to finally wright about my experience now since they won't leave me alone.
When I even owned my [redacted], I took it in due to the battery corrosion. This was early 2014. They exaggerated. Told me that the corrosion went far into the cabling and that some parts were on back order from [redacted] and would takes over 6 weeks to get. Costs were in the thousands. I had a friend who worked on cars take a look, he order the special battery fuse replacement from a [redacted] dealership for about $40 and fix it as soon as it arrived in about 3-5 days.
Now, I haven't even owned the [redacted] for about 9 months and they will not leave me alone. I've had them on my blocked list with my phone company and now I have their phone calls forwarding to a voice mail without even getting through to me since re-blocking them is annoying and I forget to keep up to date. I have spoken to one rep who advised they'd removed me from the list. A second time, I called back annoyed requesting to be removed which they kindly said they'd do. Another time, I just had it, called them back, advised that I'd already called and said I don't have the car and that I'd been told I've been removed from the call list. I told him that I'm going to report them. The guy sighed as if HE was annoyed, claimed to be a manager, and claimed to have taken care of it.
Can anyone guess what happened next? I received another phone call from them so I followed through and wrote this up. I'll be posting this on Revdex.com, [redacted], and [redacted] and any other social media I can due to the company's inability to do as the customer requested. Especially when I don't even have the vehicle anymore.

We have been working with Mr. [redacted] to correct his vehicle.  Mr. [redacted] took his vehicle into the local Toyota dealership to repair stating the vehicle had to be jumped to start and he was thinking there might be an issue with the radio/CD.  Mr. [redacted] has since towed his vehicle...

from the facility to another in town that has diagnosed the vehicle had the computer shorted when the first repair facility worked on the vehicle.  We have been in contact with Mr. [redacted] and both repair facilities assisting with technical assistance.  Unfortunately, we can not provide further assistance until the vehicle is brought to our facility where we have the proper diagnostic repair equipment and [redacted] trained technicians to perform the work.  At this point Mr. [redacted] has technicians not trained on the product working on the vehicle without the proper equipment and there is not much we can offer at this time.  As a result we are unable to determine the exact issue and whether it would qualify for some sort of Lemon Law.  We are also unable to determine if we have any liability based on the information provided by the 2 repair facilities.  We would need the vehicle at our facility to be able to assist Mr. [redacted].  This vehicle went through a thorough inspection with the following items repaired under the reconditioning:  detail, hood release cable, battery, third brake light bulb, inner door handle, new tires, new wiper blades, new rear brakes, state emissions test.  This work was done on November 10, 2014 with the vehicle operation in excellent condition.  This is a nice vehicle.  The vehicle was marketed and sold as-is due to the higher mileage on the vehicle.   We are here to assist Mr. [redacted] but at this point will need the vehicle.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted].  In response to Big Two's reply, I would remind them of what is clearly stated at http://www.autosafety.org/arizona which states: "Used Cars: If you purchase a used car "AS IS" the Used Motor Vehicle Warranties - "Lemon Law" A.R.S. § 44-1267 guarantees that the car will be fit for ordinary purposes for 15 days or 500 miles after delivery." Problems began the day after delivery and the vehicle became completely inoperable four days after delivery. In any event, I am grateful that Big Two finally did the right thing and paid for all repairs to a third party mechanic closer to my home.On a side note, the original salesman told me via phone on December 3, 2014 that he had found the second key and would mail it to me promptly. It has been over two weeks, and I still have not received the second key.It must be noted that the one person who cared for my problem was the service manager. While the sales department completely abandoned my predicament and seemingly washed their hands of it, the service manager took matters into his hands and spoke on my behalf to the general manager. This individual was solely responsible for saving Big Two's reputation. If it were not for the service manager's actions, I would not continue to be a customer of this dealership. I will wait until for the business to mail me the second key as promised by the original salesman and, if it does, will consider this complaint resolved.

Regards,

Tell us why here... This letter is in response to Revdex.com complaint ID# [redacted] for [redacted] and received by Big Two Mitsubishi on December, 6

size="2">th, 2015.  Mr. [redacted] purchased a vehicle from Big Two on November 3rd, 2015 and has contacted us in regards to the concerns he has presented in his complaint.  Mr. [redacted] has requested that Big Two install a Bluetooth system as well as reimburse him for rental fees previous to his complaint being filed.
Mr. [redacted] bought the 2013 Lancer from Big Two after his Fiancé traded it in on her own purchase.  At the time Mr. [redacted] worked with multiple sales staff members and bought the vehicle over the course of a number of days.  At the time that Mr. [redacted] purchased the vehicle, Big Two wrote a “We-Owe” agreement out as we do in all cases (even when no work has been promised).  The “We-Owe” work listed at the time that Mr. [redacted] completed his purchase included window tint, moonroof install, and a rear spoiler.  Mr. [redacted] signed the document that clearly states that no other work will be performed after these items as part of the deal. 
Upon coming in for this work, Mr. [redacted] brought up buffing out the vehicle and repaint on the wheels as well as the Bluetooth system he claims were promised to him.  At that time our Service Department went to the sales manager that wrote the deal for Mr. [redacted] and he authorized both the buff work and wheel repaint and said that they had discussed those matters.  Mr. [redacted] did not have to “fight” with Big Two or the managers involved, as soon as he brought up his concern the manager agreed to take care of the issue.  In regards to the Bluetooth the manager that wrote the deal was very clear that no conversation had ever come up regarding installing a Bluetooth module on the vehicle.  As such, the work was not done as it was not on the “We-Owe” paperwork and the manager that wrote the deal did not make any agreement to install it. 
Mr. [redacted] contacted Brett H[redacted] the Assistant General Manager, to discuss the matter further.  At that point Mr. He[redacted] spoke with all of the sales people that were involved with the deal, both of the managers that had dealings with Mr. [redacted] and all stated that installing the Bluetooth module was not part of the deal at any point.  This being the case Mr. He[redacted] explained to Mr. [redacted] that Big Two would not install/add the module without Mr. [redacted] paying for the part and installation. 
Mr. [redacted] also claimed in his complaint that Big Two did not cover the rental charges while the work was being done on the vehicle.  Big Two did in fact cover the cost of the rental that Mr. [redacted] drove while his vehicle was in service.  Mr. [redacted] elected to purchase additional insurance coverage from the rental agency outside of the rental itself and that is what the rental agency charged for.  Big Two had no issue with covering the charges for Mr. [redacted] rental but we do not cover additional charges that are elected by the guest.
Lastly, Mr. [redacted] claims that he was “cussed” at in front of other guests in the showroom.  At no point in this process has a member of the Big Two staff used profanity directed at Mr. [redacted]  On the contrary, Big Two has taken care of every item that was signed and agreed to by Mr. [redacted] as well as additional work that was not on the “We-Owe” paperwork.  Mr. [redacted] has accused Big Two managers of lying about their agreements with him however and even though all work has been done still is requesting additional work.  While we never want to have a guest leave unhappy, we feel we have more than lived up to our agreements and that it is inappropriate to give additional assistance to Mr. [redacted]
We appreciate the opportunity to express our side of this matter and appreciate that there are two sides to every situation.  Thank you for your time.

Wally H[redacted]
General Manager
Big Two Mitsubishi

Great people to work with.

Do not do business with them unless you like to be harassed by unwanted phone calls!
I've never written this story because I am one of those, oh it's a dealership, they're all crooks. But I've decided to finally wright about my experience now since they won't leave me alone.
When I even owned my [redacted], I took it in due to the battery corrosion. This was early 2014. They exaggerated. Told me that the corrosion went far into the cabling and that some parts were on back order from [redacted] and would takes over 6 weeks to get. Costs were in the thousands. I had a friend who worked on cars take a look, he order the special battery fuse replacement from a [redacted] dealership for about $40 and fix it as soon as it arrived in about 3-5 days.
Now, I haven't even owned the [redacted] for about 9 months and they will not leave me alone. I've had them on my blocked list with my phone company and now I have their phone calls forwarding to a voice mail without even getting through to me since re-blocking them is annoying and I forget to keep up to date. I have spoken to one rep who advised they'd removed me from the list. A second time, I called back annoyed requesting to be removed which they kindly said they'd do. Another time, I just had it, called them back, advised that I'd already called and said I don't have the car and that I'd been told I've been removed from the call list. I told him that I'm going to report them. The guy sighed as if HE was annoyed, claimed to be a manager, and claimed to have taken care of it.
Can anyone guess what happened next? I received another phone call from them so I followed through and wrote this up. I'll be posting this on Revdex.com, [redacted], and [redacted] and any other social media I can due to the company's inability to do as the customer requested. Especially when I don't even have the vehicle anymore.

Review: It was understood that the used vehicle I purchased was "as is". However, when the vehicle stopped running after driving it only three times, and it spent more time in the shop than it did at home, I have a problem. Big Two [redacted] does not care about their customer base, since they hide behind the legality of the sale. They prided themselves on selling me the best warranty coverage, only the coverage did not cover the ignition, which was the source of the problem. Big Two offered to have me bring the vehicle to their shop and be repaired at a discount, but this is ridiculous since it cannot be driven. They only gave me one bent key, and promised to send me the second one two weeks later only after chronic complaints about the original problem. As it stands, I will have to pay for the repairs on the truck out of pocket, despite having paid for a warranty that does not cover the problem. I will never purchase a vehicle from Big Two [redacted] again.Desired Settlement: If Big Two wants continued business from me, they need to pay for the repairs. Since they will likely not do the right thing, all salesmen should stay away from my family and I when my wife brings her vehicle in for service. Unfortunately I am stuck using them as my wife's vehicle is still under warranty.

Business

Response:

We have been working with Mr. [redacted] to correct his vehicle. Mr. [redacted] took his vehicle into the local Toyota dealership to repair stating the vehicle had to be jumped to start and he was thinking there might be an issue with the radio/CD. Mr. [redacted] has since towed his vehicle from the facility to another in town that has diagnosed the vehicle had the computer shorted when the first repair facility worked on the vehicle. We have been in contact with Mr. [redacted] and both repair facilities assisting with technical assistance. Unfortunately, we can not provide further assistance until the vehicle is brought to our facility where we have the proper diagnostic repair equipment and [redacted] trained technicians to perform the work. At this point Mr. [redacted] has technicians not trained on the product working on the vehicle without the proper equipment and there is not much we can offer at this time. As a result we are unable to determine the exact issue and whether it would qualify for some sort of Lemon Law. We are also unable to determine if we have any liability based on the information provided by the 2 repair facilities. We would need the vehicle at our facility to be able to assist Mr. [redacted]. This vehicle went through a thorough inspection with the following items repaired under the reconditioning: detail, hood release cable, battery, third brake light bulb, inner door handle, new tires, new wiper blades, new rear brakes, state emissions test. This work was done on November 10, 2014 with the vehicle operation in excellent condition. This is a nice vehicle. The vehicle was marketed and sold as-is due to the higher mileage on the vehicle. We are here to assist Mr. [redacted] but at this point will need the vehicle.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. In response to Big Two's reply, I would remind them of what is clearly stated at http://www.autosafety.org/arizona which states: "Used Cars: If you purchase a used car "AS IS" the Used Motor Vehicle Warranties - "Lemon Law" A.R.S. § 44-1267 guarantees that the car will be fit for ordinary purposes for 15 days or 500 miles after delivery." Problems began the day after delivery and the vehicle became completely inoperable four days after delivery. In any event, I am grateful that Big Two finally did the right thing and paid for all repairs to a third party mechanic closer to my home.On a side note, the original salesman told me via phone on December 3, 2014 that he had found the second key and would mail it to me promptly. It has been over two weeks, and I still have not received the second key.It must be noted that the one person who cared for my problem was the service manager. While the sales department completely abandoned my predicament and seemingly washed their hands of it, the service manager took matters into his hands and spoke on my behalf to the general manager. This individual was solely responsible for saving Big Two's reputation. If it were not for the service manager's actions, I would not continue to be a customer of this dealership. I will wait until for the business to mail me the second key as promised by the original salesman and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a new 2013 Lancer ES on April 24th, 2013, with the Bumper To Bumper Warranty, Tire and Wheel Protection, and a Key Replacement service, I had signed the contracts and drove away. A few days later on the 29th, the Finance Manager called me in to sign the contracts again, stating "The bank agreed to new terms.". When I arrived, the finance manager explained that the only thing that had changed in the contract was the length of my Bumper To Bumper warranty and the length of the loan itself, to which I agreed to and signed the contracts again.

Fast forward to January 24th 2015, I had ran over a nail causing irreparable damage to the tire, this assessment was confirmed by a Discount Tire store in Casa Grande, AZ. Upon calling Big Two Mitsubishi to see how to utilize my Tire And Wheel Protection, they informed me that I didn't have this coverage and that it had been removed when the new contract had been signed. I explained that I specifically requested this warranty to be added due to the amount of driving I do on a regular basis, they then advised that there was nothing they could do.

I currently possess both contracts, with and without the Tire And Wheel Protection, however they are unwilling to assist a loyal Mitsubishi vehicle owner.Desired Settlement: I would like the cost of the replacement tire to be reimbursed ($75), and/or my contract to be amended to honor the original agreement to have Tire And Wheel Protection, as it was a requested service when the vehicle was purchased.

If you take your vehicle that you purchased from them back to them for service DON'T. They tell you that, even though you are paying for all types of warranties possible on that vehicle that you don't have any warranty on it and you MUST schedule any services on their time before THEIR time limit. Oh, and THEY LIKE TO MAKE UP PROBLEMS THAT YOUR VEHICLE DOESN'T HAVE JUST TO GET MORE MONEY.

Review: When I purchased the vehicle I was only given one key, the sales manager [redacted] and the Salesperson [redacted] both told me that they would contact me later when the second key came in. after a month I called back to speak with [redacted] and she said that the key was lost in transit from another dealer and they would order another. During the span of three months later I called back about twelve more times leaving messages for both [redacted] and **. A couple of times I have been able to talk to **, then he just says hes in the middle of a sale and takes down my # and says he will call me back and never does, he has done that three times.Desired Settlement: All I want is the second key to my car.

Review: I went into Big Two Mitsubishi and was promised certain things. (Buff job, Repaint the rims, New window tint, Spoiler, Moon roof and a Bluetooth system.) If I bought a 2013 Mitsubishi Lancer a Car that my Fiancé traded inn to buy a new one. I was excited, signed the papers and drove off in my new car. I went back to get the window tint, spoiler and moon roof, buff job, rims repainted and my Bluetooth system installed and they said they could only do the spoiler, moon roof and window tint. They could not do the other things because they were not on a (we owe) paper. I fought with them for a day, they finally gave me the buff job, repainted rims but never gave me the Bluetooth. (Carl) the person who promised me the Bluetooth then began to say that he neveragreed to installing a Bluetooth. My car is already Bluetooth readyand only needs the module. It got to the point where I went in to talk to Carl and he cussed me out in the building in front of customers. I felt that was very inappropriate. I talked to managers and even the owner about Carl's behavior, what was promised and said. Nothing was ever settled. I also had to rent a car because of the work they had to do to mine. Big Two told me whatever I paid they would reimburse me, I only had to bring a receipt to show how much the rental was. They never reimbursed me. They said they couldn't because it was my choice to rent a car. I told them no, that they said they were going to rent me the car and ask I had to do was being them a receipt. I told them I had to get to work for the three days they had my car. So my last hope was contacting the Revdex.com and hoping for the best. I'm only asking for help to get my Bluetooth installed that was promised to me. Nothing more, nothing less. Thank youDesired Settlement: I would like to have my Bluetooth installed and my $68.50 back from renting a car. That would make me happy.

Business

Response:

Tell us why here... This letter is in response to Revdex.com complaint ID# [redacted] for [redacted] and received by Big Two Mitsubishi on December, 6th, 2015. Mr. [redacted] purchased a vehicle from Big Two on November 3rd, 2015 and has contacted us in regards to the concerns he has presented in his complaint. Mr. [redacted] has requested that Big Two install a Bluetooth system as well as reimburse him for rental fees previous to his complaint being filed. Mr. [redacted] bought the 2013 Lancer from Big Two after his Fiancé traded it in on her own purchase. At the time Mr. [redacted] worked with multiple sales staff members and bought the vehicle over the course of a number of days. At the time that Mr. [redacted] purchased the vehicle, Big Two wrote a “We-Owe” agreement out as we do in all cases (even when no work has been promised). The “We-Owe” work listed at the time that Mr. [redacted] completed his purchase included window tint, moonroof install, and a rear spoiler. Mr. [redacted] signed the document that clearly states that no other work will be performed after these items as part of the deal. Upon coming in for this work, Mr. [redacted] brought up buffing out the vehicle and repaint on the wheels as well as the Bluetooth system he claims were promised to him. At that time our Service Department went to the sales manager that wrote the deal for Mr. [redacted] and he authorized both the buff work and wheel repaint and said that they had discussed those matters. Mr. [redacted] did not have to “fight” with Big Two or the managers involved, as soon as he brought up his concern the manager agreed to take care of the issue. In regards to the Bluetooth the manager that wrote the deal was very clear that no conversation had ever come up regarding installing a Bluetooth module on the vehicle. As such, the work was not done as it was not on the “We-Owe” paperwork and the manager that wrote the deal did not make any agreement to install it. Mr. [redacted] contacted Brett H[redacted] the Assistant General Manager, to discuss the matter further. At that point Mr. He[redacted] spoke with all of the sales people that were involved with the deal, both of the managers that had dealings with Mr. [redacted] and all stated that installing the Bluetooth module was not part of the deal at any point. This being the case Mr. He[redacted] explained to Mr. [redacted] that Big Two would not install/add the module without Mr. [redacted] paying for the part and installation. Mr. [redacted] also claimed in his complaint that Big Two did not cover the rental charges while the work was being done on the vehicle. Big Two did in fact cover the cost of the rental that Mr. [redacted] drove while his vehicle was in service. Mr. [redacted] elected to purchase additional insurance coverage from the rental agency outside of the rental itself and that is what the rental agency charged for. Big Two had no issue with covering the charges for Mr. [redacted] rental but we do not cover additional charges that are elected by the guest. Lastly, Mr. [redacted] claims that he was “cussed” at in front of other guests in the showroom. At no point in this process has a member of the Big Two staff used profanity directed at Mr. [redacted] On the contrary, Big Two has taken care of every item that was signed and agreed to by Mr. [redacted] as well as additional work that was not on the “We-Owe” paperwork. Mr. [redacted] has accused Big Two managers of lying about their agreements with him however and even though all work has been done still is requesting additional work. While we never want to have a guest leave unhappy, we feel we have more than lived up to our agreements and that it is inappropriate to give additional assistance to Mr. [redacted] We appreciate the opportunity to express our side of this matter and appreciate that there are two sides to every situation. Thank you for your time. Wally H[redacted] General Manager Big Two Mitsubishi