Dear Mr [redacted] (of Round Rock, TX) -You recently brought your vehicle to us for diagnosis of a check engine light concernAfter pulling your vehicle into the shop, our technician hooked your vehicle up to the GM approved diagnostic tool and was able to determine the source for the warning light: an Osensor had failedFurther diagnosis revealed black, carbon build up on the throttle plate ‘butterfly’ valve once the air intake hose was disconnected from the housingCarbon soot in this area is indicative of similar carbon buildup in the intake and engine injector systemsFor higher mileage vehicles (80k) such as yours this is a common concern and in most cases this buildup can be significantly reduced by performing an engine induction system cleaningThis service can help protect the other Osensors on your vehicle from also failing.At this point - We are waiting on you sir to give authorization for repair or decline these recommended services at which point you will owe a diagnostic feeThere you have it: fault, cause & correction.One more thing friend ---Since the Hewlett family has provided honest, reliable auto sales & service to the people of Central TexasWe are proud of the thousands of families that have put their trust in us and are prouder still of the almost folks that we have the chance to work with daily in our businessesYou brought your vehicle to our place of business and asked for our help in diagnosing a problem and offering a plausible solutionThis is exactly what we have doneWe have given you no reason to question our honesty, ethics or characterIf you cannot appreciate our brand of customer service then you are reminded that you have choices as to where to spend your vehicle dollars.Mike HewlettOwner/Partner [redacted] Direct
Dear [redacted] :? We regret to inform you that your issue is not covered by a [redacted] warranty at this timeWe have carefully reviewed your claim in detail with [redacted] coverageWe also regret that our Service Drive Manager promised a reimbursement approved for another guest in errorYou may contact us at this phone number if you still have questionsOur dealership does not negotiate with guests with the Revdex.comWe work with each guest directly to address their concernsYou may contact [redacted] at [redacted] if you have additional questions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me OUR COMPLAINT HAS BEEN RESOLVED THROUGH THE DEALERSHIPTHANK YOU Regards, [redacted]
Dear Mr [redacted] (of Round Rock, TX) -You recently brought your vehicle to us for diagnosis of a check engine light concernAfter pulling your vehicle into the shop, our technician hooked your vehicle up to the GM approved diagnostic tool and was able to determine the source for the warning light: an Osensor had failedFurther diagnosis revealed black, carbon build up on the throttle plate ‘butterfly’ valve once the air intake hose was disconnected from the housingCarbon soot in this area is indicative of similar carbon buildup in the intake and engine injector systemsFor higher mileage vehicles (80k) such as yours this is a common concern and in most cases this buildup can be significantly reduced by performing an engine induction system cleaningThis service can help protect the other Osensors on your vehicle from also failing.At this point - We are waiting on you sir to give authorization for repair or decline these recommended services at which point you will owe a diagnostic feeThere you have it: fault, cause & correction.One more thing friend ---Since the Hewlett family has provided honest, reliable auto sales & service to the people of Central TexasWe are proud of the thousands of families that have put their trust in us and are prouder still of the almost folks that we have the chance to work with daily in our businessesYou brought your vehicle to our place of business and asked for our help in diagnosing a problem and offering a plausible solutionThis is exactly what we have doneWe have given you no reason to question our honesty, ethics or characterIf you cannot appreciate our brand of customer service then you are reminded that you have choices as to where to spend your vehicle dollars.Mike HewlettOwner/Partner [redacted] Direct
Dear [redacted] :? We regret to inform you that your issue is not covered by a [redacted] warranty at this timeWe have carefully reviewed your claim in detail with [redacted] coverageWe also regret that our Service Drive Manager promised a reimbursement approved for another guest in errorYou may contact us at this phone number if you still have questionsOur dealership does not negotiate with guests with the Revdex.comWe work with each guest directly to address their concernsYou may contact [redacted] at [redacted] if you have additional questions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me OUR COMPLAINT HAS BEEN RESOLVED THROUGH THE DEALERSHIPTHANK YOU Regards, [redacted]