Big Valley Ford

Review: RV appointment was scheduled a month prior to have my Cruise Control tested as it was not working , I thought it might be a fuse. I also ask for the AC to be look at as it was not working correctly. I had my wife drop it off Tuesday July 19th and [redacted] did not know what he was suppose to do with it as he spoke with my wife. I called him and got him back on the same page for the work. [redacted] called me later and said the RV was done and it only needed a 10amp fuse and a new hose that needed repositioned. I told him I would have to keep it there over night as I would not make it until the next day. I came in and paid for it on Wed. mourning and I continued to work until my wife and I could meet there and pick it up. I got it home I was happy that the Cruise control was working and the AC work better. But when I went to exit the RV the stairs would not go down automatically like they are suppose to. I tried several time at the switch and no luck. I then check the House power for the RV and nothing was working at all! Not good, I took in a working RV and it came back not even usable, I called [redacted] at 4:30 that evening no call back until next mourning. I told him the concern he said bring it in and he would fix it. My wife brought this RV back to the RV service center and she talk to [redacted] and he did not know what to do with it again. I called him left a message never heard back from him my wife left and was not even gone ten minutes and he told her it was only a trip breaker panel. He could have worked with her better. They park my RV a 1/4 mile away from the center and my wife walk there and it was unlock! Not a good area this place is unsafe! She got it home and it did it again. She called [redacted] and he called me and told me they did nothing to the RV to cause this and that I needed to take it to another RV center that work on these types of things! If it was his fault or anything he did he would pay for it! I ask him so you did nothing and this is all you can do? He said yes! RV not working!Desired Settlement: I want a refund as my RV is in worse shape now than before I want it at least back the way that it was. My wife was felt unsafe and was treated like she was ignorant, the RV Center has gone down hill in its new location its a one lane road with two way traffic for a RV to go through is unsafe and has a high chance of an accident. Now I have to find another RV Center to work on it, I am worse now then when I brought it in! I want a refund for my time and my safety and all the concerns not fixed!

Business

Response:

We respectfully submit the following regarding the complaint filed by Mr. [redacted]:1. Mr. [redacted] states that his appointment was set some 30 days prior to bringing the RV in for the desired repairs and he is disappointed that [redacted] didn't remember the specific issues Mr. [redacted] had informed him of at that time. While we apologize for this it is important to note that we are a high volume facility and having 30 days lapse before we see a vehicle it is important that the consumer provide us with current information on the needed services and repairs desired when they present the vehicle. Additionally it is important that since Mrs. [redacted] was the actual individual presenting this vehicle for repairs she should have been able to provide the necessary information. This would have avoided a number of missed calls for all parties involved. 2. Mr. [redacted] states that his wife had to walk for 1/4 mile to where we had parked the vehicle when she picked it up and that we are at an unsafe area. [redacted] actually drove Mrs. [redacted] to the vehicle and since she was not comfortable driving the vehicle had it headed towards the exit of the Auto Mall where our facility is located in. The area we are in is safe and gated. Our male and female employees park their vehicles at the same location as where this vehicle was picked up. We have been here for 29 years at this location without any incidents. 3. Mr. [redacted] states that the stairs have been inoperable since we repaired a fuse for the Cruise Control and a hose for the Air Conditioning unit. Our repairs were to the vehicle and not the "House" mechanics of this unit. The current concern for the stairs need to be addressed by a repair facility that works on the "house" of the unit. Our expertise is with the vehicle engine and vehicle components. When Mr. [redacted] had his wife bring the vehicle in for the stair concern we reset the circuit breaker next to the stairs and they worked while the vehicle was here. However apparently this circuit breaker has tripped again and the stairs aren't operational. We directed Mr. [redacted] to Manteca RV for this repair as that is their expertise and not something we have a trained technician for. Again we would recommend they visit a trained RV facility for the repairs for the house of this unit which is an aftermarket item. Mr. [redacted] has requested a refund for the repairs that we performed on his RV however the complaints that he has currently are not associated with the repairs we performed on this vehicle. Additionally he wants to be compensated for time, safety and any concern the vehicle has that hasn't been fixed. He presented the vehicle for two specific repairs which we performed which he also states in his complaint are repaired. Therefore we must deny his request for a refund. Sincerely,[redacted]Vice President/Partner

Review: On Sunday May 19 2013 we went to Big Valley ford to by a car with a pre approved auto loan with Capital one and the X-plan program through my work Explained to car salesman what we had and what we wanted in the car On May 29 2013 I received as call from the finance manager form Big Valley [redacted] telling me there was a problem with our loan and had to make some changes to the price so we need to come back and sign a new contract Since then we have received 3 decline letters on behalf of Big Valley Ford for a auto loan through themDesired Settlement: Big Valley Ford to fix the error that has caused serious issues with our credit Bu trying to get a auto loan form these places without our knowledge

Business

Response:

Business' Initial Response

Contact Name and Title: [redacted] J. [redacted] Execut

Contact Phone: XXX-XXX-XXX

Contact Email: [redacted]@bigvaalleyford.com

This concern has been addressed and our customer is now satisfied with the explanation. Unfortunately the individual's that she spoke to prior to filling the complaint did not give a complete explanation and therefore an unsatisfactory explanation as to the chain of events and the necessity for same.

1. We are required as a retailer to determine if we legally can sell a vehicle to any individual therefore we have to go through some very specific steps (red flag rules) to protect ourselves.

2. Her credit score was negatively impacted because she walked in owing roughly 5,000.00 dollars on her trade vehicle and left owing 22,000.00 on her new vehicle. This increased debt load is what dramatically affected her credit scores.

Once this was explanined satisfactorily our customer was satisfied.

Review: My wife had her 2006 expedition towed here 4-5 years ago and they told here it needed all new fan pulleys $1,800 worth with 82,000 miles on the car, I told them to re-install them and I got home and took a file to the pulley and its never had a problemNext last week my son had his 2002 f250 towed there and it was running rough, so they told him out of the blue they needed to drop the fuel tank and flush the entire system $2,200 worth, I found out about it and made him tow it home. I opened the hood and checked all the fluids and it was low on oil. I installed oil and it runs fine.OH he had to pay them for the mis diagnostic they madeThis really makes me wonder the integrity of this dealership and how many women and kids they are ripping offDesired Settlement: I think there needs to be someone monitoring the past and future repairs from this untrustworthy dealership

Business

Response:

Dear [redacted],My apologies! I had in fact received this complaint but turned it over to a new manager for investigation and forgot completely about it. He is unaware of the process and I should have kept a copy to remind myself.However, It was determined that this very well could have been a error on our part as far as the diagnosis of the vehicle. Adding oil did make the symptoms disappear so we have to assume so. The vehicle has over 215,000 miles on it and has been modified so we can't be sure this will take care of the concern for very long. Once we initially received the complaint and investigated it we refunded the customer the diagnostic fee associated with this complaint as a settlement.Should you need anything further please don't hesitate to contact me.Sincerely,[redacted]Big Valley Ford Lincoln[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I really hope the integrity of this business will review its policy as to how it treats women and young adults on there practices, as I stated this is the second mis-diagnosis that has happened to one of my family members (women and youth) and ive questioned and stopped both of them, the total would of been thousands, I just feel for the victims of this (mis diagnosis!!! problem). I've learned that Big Valley's practice is unethical, and will no longer do business there and will let other family members know to beware.

Review: I still do not have my owners manual for my new vehicle.

I purchased a new 2013 Ford Focus in August 2013, The vehicle did not have a second key nor did it have the owners manual. I was advised they would add this to the due bill and I would get both with a week or two. I was told that due to them recieving the car in a dealer trade they did not get all items. After about three weeks and no call my husband went down to inquire about are missing items. They acted like they had no idea they were missing but were going to have to order them directly from the manufactor rather then getting them from the other dealer. We were told another two weeks. No this is really inconveinent becuase my husband and I bought the car to share for who ever drives further each day with our travaling jobs. Now we were forced to trade the one key each day. After several weeks and no call we went back. Now they acted like they dont know us and sent us to the parts department. The young gentlman behind the counter stated that he would look up if anything was ordered. After about 5 minutes he walks away and comes back with a key which now has to be programed so they was another hour wait. I asked what about my manual and they stated that it was never ordered.... So he states that he has to call to see about when it will be in because I refuse to leave with out a date. Of cousre this happens to be the time that this department was closed, so he assures me that they will call back the day first thing in the morning to let me know. Now days go back and still no call, I stop by again... Now I let know how up set and disappointed I am but no one cares. No one had called to even check the status of my manual like promised days prior. The gentleman this time calls and finds out it is back ordered until end of November. Through all of this all every time I call or come in they keep trying to sell my warranty coverage for both my Ford vehicles. Desired Settlement: I want my book so I will no how to service my vehicle or look up items I question. I also believe that my time and efforts should be compensated.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted] ExecVP

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@bigvalleyford.com

We have resolved this complaint with our customer as of this date. The owners manual is on backorder until sometime in November. However we have provided a copy of the Owners Manual and Warranty guide to the customer on a flash drive. Additionally we gave the Customer a $50.00 credit on their Owner Advantage card for use on future visits to our Service, Parts, Quick Lane or Collision Center.

Review: My car was taken in for service after it started malfunctioning.The service department called me in to sign the work order to replace my air intake sensor & hose which the Lincoln customer liaison stated was the cause of my car stalling with no RPM in the engine also informed me that the diagnostic noted I have a bad coil& suggested that I have all my spark plugs replaced.I told them I just paid for that service 10k mile ago and still covered in the service guarantee.I asked to have my parts I was replacing returned to my property and check the box on the invoice stating it.It was a quick fit and they'll call me when completed.A week later I call for a status no one ever call or seem to know what I was taking about. After jogging there memory they, remembered who I was and said I can pick it up the next day.When I got into my car the first thing I noticed was the battery was dead.Which wasn't a problem when I left it. After jump starting my car I check the system info and it read 0 miles to empty. I ask the rep. what happen to my gas? I never been 0 miles ever I had gas when I gave you the car?He apologised and said he would put gas in for me.Upon returning he gave me a puzzled look & didn't know why it still read zero he put 5 dollars in it for me. I started laughing asking if he was serious because I'm late for work and need to go. He said the odometer should change soon. As I drove off my sensors started to appear and every time I turned my car off I had to get a jump again just to start 5 times before I returned it the next day.I called the service manager Tamm who was condescending and didn't seem to care.I reported it to corporate they advised me in the future to get my car serviced at a different service dept but my claim was going to filed.I received a text message from Jessie Lincoln Liaison saying I can get either a full tank of gas or a new battery but his boss wasn't approving anything else no even my parts ignored my phone calls and didn't return any messages I & my wife left.Desired Settlement: Reimbursement:For 2 coils and spark plugs I replaced,Aug of 2013.I shouldn't of been charged.Ford knowing install defective spark plugs in their vehicles.(*See Attached)I ask to be refunded my full bill.My car is still malfunctioning,stalling with the same sensors it showed from before there "service".They refused to provide my parts I paid to have replaced,no prove they even done the job.That took almost two weeks to do.I want the gas that disappear replaced.I feel like fraud was committed on me

Business

Response:

- The Service Advisor that initially wrote this customers repair request left our employment during the repair process. Unfortunately we did not realize this vehicle was pending repairs so it was here for longer than it probably should have been. For that we apologize.

Review: Dear Sir-

I wouldn’t like to file a complaint with you against Big Valley Ford Lincoln, Stockton CA. I feel was treated very unfairly as I was trying to purchase a car. I first arrived at 10:45AM. I didn’t get to leave Big Valley Ford Lincoln until 7:00pm [redacted] who was the sales person seemed more confused than I was. Everytime I asked a question he got up from the table and went to the back someplace and was gone for at least 15 to 20 min at a time, at one point [redacted] came back and said “We will give you $1000 down payment for the car and another 3000 off the sales price which was 17,741. Where is that figure on any paper work I haven’t found it. That was on a scrabble pad (of course) of his and it is gone.

I thought at the time was pretty good-Not So. My car is a 2003 Taurus w/ new tires at 55,000 miles speed ometer read 70,780. The computer says I should get 2600 + the car I bought was 19,000 “dealers choice”= They sure stuck it to me. By this time [redacted] had ran around about six times or so and gone for another 15-20 minutes. So finally at 6:30pm I went in and sign the papers. I was so exhausted for being there for 8hrs without lunch or even a bottle of water. That is when I should of got up and left. I just wanted to sign papers and leave to get home.-long day- I had a headache and just wanted to sign everything [redacted] told me to sign without reading anything. [redacted] just said sign here sign, initial, initial, here. What I would call is rep her here for a long time, cheat her and send her home with a newer car. They also slipped another one on me by putting a service policy on the contract. [redacted] said “Bay you are luckily this comes with 100,000 mile power-train from bumper to bumper” She didn’t mention that she already put it in the contract for the amount of $2460.00 So I did go back they said it would be refunded- Just stick to it to me---- Old lady.!!! She could of told me there was a piece for it. I did go back to Big Valley Ford Lincoln and spoke to [redacted] (Sales Manager) with not much satisfaction!

Now to the other thing there is a recall on the car. They called me to make an appointment to fix the problem, around the 20th of July. I made an appointment with Manteca Ford and have it fixed. I feel they should not of put it out in the lot asked it was fixed it was something to do with the bails in the steering not very safely to me. They had to be replaced. It was fixed on the 23rd and something with the computer- I certainly not do business with them again. According to the computer the blue book on my Taurus 2003 w/70,780 mi is suppose to be worth 2,670 plus it had new tires put on it at 55,000-mi. I am still trying to find a figure of 17,741.00 for the Fusion. The computer says dealers should be selling the Fusion just like I bought for around 19,000-What happened???

15,716.88 pay off loan 7,000 cash down—1,000 Taurus down pay (shame on them) =$23,716.88 total of car I paid (Nothing like an old fool woman at that)

I am asking 1500 more for my Taurus

I am asking 80.00 for document processing fee =1,580.00 return to buyer ([redacted])

BVFL still got more money then the computer said it was worth. Check the computerDesired Settlement: 15,716.88 pay off loan 7,000 cash down—1,000 Taurus down pay (shame on them) =$23,716.88 total of car I paid (Nothing like an old fool woman at that)

I am asking 1500 more for my Taurus

I am asking 80.00 for document processing fee =1,580.00 return to buyer ([redacted])

Business

Response:

Dear Bureau,We are in receipt of the above stated complaint and we respectfully submit the following responses for this transaction and complaint:1. It is unusual but not unheard of for a vehicle sale transaction to take a number of hours. There are a number of factors that play into the transaction. Not the least of which is the selection of the ultimate vehicle that customer wants to purchase in addition to the securing of credit for the transaction. Mrs. [redacted] has suggested that our sales representative would disappear for a period of time after she asked him specific questions which lengthened this time frame. While the sales representative is our face with the customer he must obtain certain information from a sales manager. This can take a number of minutes if there are several transaction taking place at one time.2. Mrs. [redacted] has suggested that we should have given her $2,670.00 for her trade in based on the information she has retrieved o the internet. While she may have been able to sell the vehicle on her own for that amount of money the trade in value of a vehicle is different is very different. As a licensed dealership we must perform certain safety inspections, obtain a smog certificate for the vehicle before we can offer it for sale. The value if the trade in is reduced by the expected cost of these services, sales commission for our sales representative and some profit margin.3. She suggests that the credit for the trade in of $1,000.00 is not on the contract but she can locate the credit on line #6c of that document.4. Mrs. [redacted] suggest that the vehicle she ultimately selected was an “ad” vehicle and on sale but this isn’t the case. The vehicle she chose was listed on our website for the asking price of $21,995.00 and we ultimately sold it to her for $21,495.00.5. We did sell Mrs. [redacted] a service contract in the amount of $2,640.00 as stated. However she has indicated she would like to cancel this contract and receive a refund. I have included with this response a copy of the request for cancellation she needs to complete before we cancel this contract. If she previously signed one I apologize that it did not get turned into our accounting department for processing. However as soon as we receive the signed document we will be happy to cancel the service contact and forward the monies back to Golden One (her lien holder) for credit to her account.6. Mrs. [redacted] has indicated that we should not have sold her the vehicle because of the manufacturer shortly after the sale sent her documents related to a recall. The recall that was completed on her vehicle by Manteca For was a recall that the dealers were notified of on July 16, 2015 which was 10 days after her purchase of the vehicle. Therefore we would not have known about the recall prior to the sale of her vehicle.7. Mrs. [redacted] has requested to be reimbursed for the entire transaction as a resolution to her complaint and that is not something we are willing to do. I had the pleasure of speaking with Mrs. [redacted] a few weeks after her purchase and felt we has discussed and resolved all of her concerns at that time. I hope that this again explains and resolves any and all the concerns that she may still have. I have been with Big Valley for 33 years and our goal is customer satisfaction. Without our repeat business we would be out of business. So Customers are what makes our business.Sincerely,[redacted]Executive Vice President/Partner

Consumer

Response:

When I read the letter back that I previously wrote I don’t see where I said the $1,000.00 for my car wasn’t on the contract – it is – and always was. The service contract was taken off of the loan which no one called to tell me that. It could have been a courteous call to me just to let me know. (Good service) I found out when I went to pay off my car. Speaking of keeping your customers “happy” how do you think I felt when I found out you put my $7,000.00 check through the bank and I was overdrawn $5,000.00. I had told [redacted] do not put that check through until I call you and money is in the bank. Thanks for the good service – make customers “happy” – so where is [redacted] scratch pad that said the price of the car would be $17,741.00 file 13 no doubt??. Do not keep anyone in your office for 8 hours, ridiculous “my own fault”.[redacted]

Business

Response:

It is unfortunate that Ms. [redacted] still appears to be upset about the response to her concerns. However we have responded with the facts of the transaction in our previous response and we stand by those explanations.I would be happy to sit down with Ms. [redacted] one on one and discuss this matter further in my office.Sincerely,[redacted]Executive V.P./Partner?

Consumer

Response:

Dear Sir;This is in regards to the complaint # [redacted]. Yes, I am still upset about the 17,741 – and also the down pay of my car (1,000.00) what a joke after I have thought long and hard about that, (I should laugh at myself for not getting up and walking out) Whats done is done. “[redacted]” scratch pad is long gone in file 13 I have no prof of the amount I was quoted.The tires on my car were Ford’s “Continental Tires” they cost me $700.00 and they only had 16,000 mi on them I put them on at 55,000 mi I still feel 1,000 – down payment was nothing (you got a freebe) “Smog” it should pass with flying colors “[redacted] mentioned” it has always gone to Manteca Ford – I should of stayed there. $1500.00 would be nice back on my free car to you.Thank you,[redacted]Ps. 8 hours is way to long in your business to buy a car

Review: In 3/17/10, I purchased a Ford Flex '10 from Big Valley Ford with a Service Contract Refund Agreement. On 3/16/10, my daughter, son-in-law, and myself went to the dealership to purchase vehicle but they did not have the one that my daughter wanted. We said that we will look at a different dealership. They said that they can get what we wanted from a different dealership the next day. 3/17/10, we came back and I signed the contracts with [redacted] (now, [redacted]), for the vehicle that we wanted. The only reason I purchased an extra Service Contract was because I was promised by [redacted] that I will get the full refund after fulfilling the contract without it being used. 5 yrs later, 4/1/15, we come back to the dealer for the refund and they refused to honor the service contract after 2 months of NO COMMUNICATION despite massive voicemails to the dealership. Their reason, they said that I purchased a service contract for a vehicle with a different VIN (the VIN was for the vehicle that we refused to purchase). All the VINS that were on our contract were for our vehicle, except the service contract. [redacted] supplied all the paper work for me to sign to get the deal on the day of the purchase. The dealership made a mistake, she made a mistake, and now they refuse to fix that mistake. Nobody in their right mind will purchase an extra $3485 on top of a purchase price of a vehicle without a promise of a full refund, much less for a vehicle that I refused to purchase. I felt like I was taken advantaged of, and it upsets me terribly.Desired Settlement: I would like to receive a full refund of what I purchased. I will not buy a Service Contract Refund Agreement for a vehicle that I did not even take possession of.

Business

Response:

We are in receipt of the above stated complaint and respectfully submit the following explanation of facts:There are two transactions that took place during the purchase of a 2010 Ford Flex. Transaction number:Ms. [redacted] selected a vehicle and signed all purchase documents for a 2010 Ford Flex with the vehicle identification number ending in BA91859.During this transaction Ms. [redacted] agreed to purchase a service contract in the amount of $3,485.00 and we offered a "Service Contract Refund Agreement". If all the contractual obligations were met on March 17, 2015 Ms. [redacted] could have applied for a refund of the full purchase price of the service contract per the agreement terms.However, this transaction was cancelled and Ms. [redacted] never took delivery of the vehicle and all documents were voided.Transaction number two:We located a 2010 Ford Flex from another dealership and purchased to sell to Ms. [redacted]. The vehicle identification number of this vehicle ended in [redacted].During this transaction Ms. [redacted] agreed to purchase a service contract in the amount of $3,485.00. However we did not offer the "Service Contract Refund Agreement" for this transaction. This product was not offered in all purchase transactions and frankly only a few transactions were ever offered this option.Ms. [redacted] states in her complaint that she paid for a Service Contract on a vehicle that she never purchased. This is incorrect. She in fact paid for a Service Contract that was in full force from March 17, 2010 until it expired on March 17, 2015 on the vehicle she ultimately purchased. This is evidenced in the attachment from Ford Motor Company's website submitted with this response under the heading Extended Coverage. The benefits of this coverage have been available to Ms. [redacted] during the five years of its stated coverage.Should you need any further information regarding this complaint please don't hesitate to contact us.Sincerely,[redacted]Executive Vice President/Partner

Consumer

Response:

I am rejecting this response because:I am rejecting this response because they are trying to takeadvantage of an elderly Filipina whom they think don't understand anything andthat would just let their mistake go. These people refused to look at our paperwork when we met with them and Ms. [redacted] was rude and condescending towardsmyself and my children. I signed these contracts IN GOOD FAITH that [redacted] wasdoing her job right. Now that she made a mistake, they don't want to own up toit. First, transaction number one and number two happened in onesitting. There were two sets of paperwork on the table that day, one with thewrong VIN (vehicle we did not want) and the right VIN (vehicle that we wanted).[redacted] thought that we wanted the first vehicle and had everything drawn out,but then she drew another set of contracts due to the change in vehicle. Thiswas after the fact that she had me sign the first contract with the WRONG VIN.She even acknowledged this with an ACKNOWLEDGEMENT OF REWRITTEN CONTRACT and statedthere the CHANGE IN VIN# and nothing else. If what they are saying is true thatthey did not offer the SERVICE AGREEMENT REFUND on the vehicle that Ipurchased, [redacted] would have indicated that in the ACKNOWLEDGEMENT, but shedidn't. There is no way that she would offer this SERVICE AGREEMENT CONTRACT onone vehicle and not the OTHER ON THE SAME EXACT DAY AND TIME. Again, the onlyreason we agreed to purchase this is because she verbally promised that we willget a FULL REFUND when the contract is fulfilled. If the first contract wasvoided with the SERVICE AGREEMENT REFUND, why would all these paperwork be sethome with us with all the other contracts if we did purchase it. Second, the SERVICE AGREEMENT REFUND was offered to mydaughter and son-in -law 6 months later on a FORD FOCUS 2011. Both dealershipand SIGNET had to have had an agreement for the dealership to offer thisrefund. So, she can't tell me that this refund agreement was only on selectedvehicles. I mean, my family has never been that lucky to be offered twice, ifthis was a "LUCK OF THE DRAW" for this dealership. I have researched about this and a lot of dealerships hadstepped up. This dealership should as well. I guarantee that I will not be theonly one that's going to be complaining about this. I have attached a copy ofthe REFUND AGREEMENT from my daughter's FORD FOCUS, my contract that has theRIGHT VIN, and the paper work that did not have the right VIN. All of whichwere given to us by [redacted] of the day we bought and took the vehicle wewanted. How can they expect me to pay for their mistake? I will not pay fortheir incompetence. They should. Here is the article regarding SIGNET. http://www.oregonlive.com/business/index.ssf/2013/11/signet_financial_settlement...⇄ you for your kind consideration.Sincerely, [redacted]

Review: Purchased a 2014 Ford Mustang with 48 miles on it 4/21/2014. 11/6/2014 replaced engine @ 15,629 miles. 7/15/2015 replaced engine again @ 40,488 miles. want ford to replace automobile. was told by salesperson that the engine in this car is going to blow again. As of today check engine light is on and have to push start it. Just want a reliable car. That is why I bought a new FORD! BUILT FORD TUFF IS THEIR SLOGAN!Desired Settlement: REPLACE MY 2014 FORD MUSTANG WITH A RELIABLE CAR! I DONT KNOW IF THAT IS A FORD PRODUCT OR NOT!!!!

Business

Response:

September 28, 2015Regarding Complaint of [redacted] we respectfully submit the following:As you will note this complaint is all product related and between Ford Motor Company and the consumer. While we understand [redacted] frustration we are not empowered at the Dealership level to negotiate a settlement for this type of claim. Ford Motor Company has paid for both engines to be replaced for [redacted] and additionally they have paid for rental vehicles during the course of those repairs. However there are two points of interest that I would like to respond to:1. The customer should have the vehicle inspected for the check engine light and push start concern he has spoken of in this complaint. This may or may not be related to the engine replacement he is reporting but should be assessed by a trained technician.2. I have contacted the Revdex.com that [redacted] speaks of and in fact they have agreed to replace his vehicle for him so long as he comes in and picks out a vehicle in excess of $22,995.00 per Sue in their office this morning. I have asked one of our [redacted], [redacted], to contact [redacted] today to expedite this settlement with Ford Motor Company.If we can be of any further assistance please don't hesitate to contact us.Sincerely,[redacted]