Big Walnut Apartments

Hello to whom it may concern, Attached are the pictures of the apartment

Dear [redacted] , I am sorry that you are unhappy with your apartment homeOn October 30, 2015, our Leasing Specialists toured you at our communityYou were shown a furnished model home and we explained what our available units wereIt was also explained to you that you were being shown a different layout and style of homeThe home you chose was a different layout from the model but still had some upgraded features like the white trim, doors, and cabinetsYou had the option to view this home ahead of move in but declined the option to do so On November 06, you told the Community Manager that you felt that the apartment you moved into was uninhabitableThat same day the Community Manager personally walked your home with you to discuss your concernsWhen asked why you felt the apartment was uninhabitable you mentioned that it was outdated and dirtyYou also mentioned that you had killed roaches from the day prior; your move in date of November 5, Your home was cleaned prior to your moand we have reviewed the mopictures and found them to be moreadyIn response to your report of roaches, we had preventative pest treatments and both times the exterminators reported that they did not see any further activity in the home than what you had reportedThe peephole mentioned is something we add for those that would like one and is a quick addition when requestedLastly, we also wish to point out that there was a period of time that you did move a portion of your items into the apartment We feel that we have fulfilled our part of the lease agreement and have done everything in our power to help you feel more at homeIn lieu of this we cannot find a reason to return your move in costs and/or release you from your signed lease agreement as the apartment is in good condition according to our company standards." Thank you, Representative of Big Walnut Apartments”

Hello,This is not a resident in the lease for this apartment.Thank you, [redacted] ***Regional ManagerFirst Pacific Group, IncNorth Point St – Suite ASan Francisco, CA 94109Phone: (415) 409-Ext #3Cell Phone: (415) 521-0584Fax: (415) 409-6300Email: [email protected]

We apologize for any confusion there may be. The resident was obligated to pay for the days the apartment home was occupied, in this case the disputed days are 3/1-3/14. Upon review the charges are accurate and in fact only charged for the dates stated above. At this time there is no need for any... further adjustments made as our calculations remain accurate.The remaining charges are valid and will not be removed from the move out statement. Big Walnut strives to provide comfortable living and is always focused on excellent customer service. Thank you.

Dear ***, I am sorry that you are unhappy with your apartment homeOn October 30, 2015, our Leasing Specialists toured you at our communityYou were shown a furnished model home and we explained what our
available units wereIt was also explained to you that you were being shown a different layout and style of homeThe home you chose was a different layout from the model but still had some upgraded features like the white trim, doors, and cabinetsYou had the option to view this home ahead of move in but declined the option to do so. On November 06, you told the Community Manager that you felt that the apartment you moved into was uninhabitableThat same day the Community Manager personally walked your home with you to discuss your concernsWhen asked why you felt the apartment was uninhabitable you mentioned that it was outdated and dirtyYou also mentioned that you had killed roaches from the day prior; your move in date of November 5, Your home was cleaned prior to your moand we have reviewed the mopictures and found them to be moreadyIn response to your report of roaches, we had preventative pest treatments and both times the exterminators reported that they did not see any further activity in the home than what you had reportedThe peephole mentioned is something we add for those that would like one and is a quick addition when requestedLastly, we also wish to point out that there was a period of time that you did move a portion of your items into the apartment. We feel that we have fulfilled our part of the lease agreement and have done everything in our power to help you feel more at homeIn lieu of this we cannot find a reason to return your move in costs and/or release you from your signed lease agreement as the apartment is in good condition according to our company standards." Thank you, Representative of Big Walnut Apartments”

We apologize in any delay during this process or inconvenience that you may have experienced All work order concerns were addressed and resolved within a timely manner and our number one goal is customer satisfactionThe property manager and resident have been in contact in order to ensure
the issues or concerns (closet door off track, new weather stripping on door hard to open, patio screen door) were rectified after notifying usOn June 12th we also discussed we had a big emergency come up that lasted through the weekendThe water was shut off to the entire complex due to an emergency water main break that was beyond our controlAs this was an emergency there was no time for a formal notification to be sent to all of our valued residentsI apologize greatly for the inconvenience. The final conversation took place on 6/16/when our resident verified that all issues had been addressed and satisfactory. All issues have been resolved and we are here to resolve any future needs or concerns. Big Walnut strives to provide comfortable living and is always focused on excellent customer service. We have rectified the situation as of 6/13/

Hello to whom it may concern, Attached are the pictures of the apartment

Dear [redacted],  I am sorry that you are unhappy with your apartment home. On October 30, 2015, our Leasing Specialists toured you at our community. You were shown a furnished model home and we explained...

what our available units were. It was also explained to you that you were being shown a different layout and style of home. The home you chose was a different layout from the model but still had some upgraded features like the white trim, doors, and cabinets. You had the option to view this home ahead of move in but declined the option to do so.  On November 06, 2015 you told the Community Manager that you felt that the apartment you moved into was uninhabitable. That same day the Community Manager personally walked your home with you to discuss your concerns. When asked why you felt the apartment was uninhabitable you mentioned that it was outdated and dirty. You also mentioned that you had killed 3 roaches from the day prior; your move in date of November 5, 2015. Your home was cleaned prior to your move-in and we have reviewed the move-in pictures and found them to be move-in ready. In response to your report of roaches, we had 2 preventative pest treatments and both times the exterminators reported that they did not see any further activity in the home than what you had reported. The peephole mentioned is something we add for those that would like one and is a quick addition when requested. Lastly, we also wish to point out that there was a period of time that you did move a portion of your items into the apartment.  We feel that we have fulfilled our part of the lease agreement and have done everything in our power to help you feel more at home. In lieu of this we cannot find a reason to return your move in costs and/or release you from your signed lease agreement as the apartment is in good condition according to our company standards." Thank you,  Representative of Big Walnut Apartments”

Lato, Helvetica, Arial, sans-serif; border: 0px;">Hello,This is not a resident in the lease for this apartment.Thank you,[redacted]Regional ManagerFirst Pacific Group, Inc.870 North Point St – Suite ASan Francisco, CA 94109Phone: (415) 409-6200 Ext #3Cell Phone: (415) 521-0584Fax: (415) 409-6300Email: [email protected]

I'm writing to inform you that my issue, ID [redacted] submitted on 1/26/2016 against Big Walnut Apartments, has been resolved. as of today.

We apologize for any confusion there may be. The resident was obligated to pay for the days the apartment home was occupied, in this case the disputed days are 3/1-3/14. Upon review the charges are accurate and in fact only charged for the dates stated above. At this time there is no need for any...

further adjustments made as our calculations remain accurate.The remaining charges are valid and will not be removed from the move out statement.  Big Walnut strives to provide comfortable living and is always focused on excellent customer service.  Thank you.