If you need cheap furniture, desire horrendous customer service, want to feel like your after-sale business doesn't matterthen by all means, go here! My wife and I moved here from the mid-west a few years ago and were looking for some reasonably priced, quality, furnitureAfter looking at all the reviews at the time, we decided to come here We were greeted warmly by the sales staff and were treated wonderfullyAll of our questions were answered and we felt that we were getting a great product for our dollarsWe were able to purchase a daybed, mattress, and box spring for my wife's Mom We decided to go back and look for a dining room table for ourselves about months laterWe found, what we were told, was a SOLID wood table with a lazy-susan centerWe loved the table and were happy with the product, until we tried to move itWe carefully laid it on it's side to remove the legs and bottom platformEverything was fine until we actually tried to move the tabletop sectionT
I sat thereby the customer service desk for over minutes listening to the owner [redacted] and his employees bad mouth customers who have issues with his furniture He has No respect for his employees or his customers He only wants their money
We completely furnished our sons condo and when it was all delivered none of the handles and screws were included in the unit The driver had us accept everything and made a note on the delivery slip In the past five months we have made five personal trip into the store to find out where they are but each time we are told they are on order Today we called to be informed they do not know what we are talking about! Please go anywhere else to do business!!! LARRY T
We love our new bedroom suite We actually had chosen the same set over at the *** store prior to checking out Bigs Bigs did beat the *** price and tossed in a box springs for our other room as we were short that one item for the second room There was no delivery fee and that helped them beat *** as well
The sales men are pretty hard core sales and you need to be careful to not get bullied into something you don't want Pull the manager in and bargain him down to what you want This is NOT the time to accept a sticker price, you need to BARGAIN
We were a bit frustrated with how long it took them to get the furniture in stock for delivery But compared to the horror stories about them, we received everything in days (delivery was promised 7-business days, due to a holiday calendar days was actually business daysso over all not too bad) I was persistent with the customer service person and stayed in touch (two times) the second week to ensure that everything would be delivered as promised
The two delivery guys were very kind and set up everything as promised They were clean and did not leave a mess behind
Other than having to wait, we are pleasantly surprised
Horrible service days later still not a complete order in my home trying to cancel they say im stuck in an agreement with there financial company I contact them they said that not true I have to have the retailer send in cancellation request and pick up furniture
It was shocking to me how rude they are to c ustomers over the phoneI heard the manager arguing with someone who just called to ask if an item is in stockthis place has a dodgy feelstay away
WOW, THIS IS HOW THEY RUN A BUSINESSThey send out damaged items and hope you dont notice, only after you complain they then replace itOh and waiting 2/months for furniture?? Really!!
This place Is awful the staff lies to you until you purchase something then once you do they won't deliver it either it's broken or on back order until you go into the store and see your furnture just sitting in the back of the storeThey give you a delivery time and then don't show upThey are unprofessional and need to be closed downThe furnture is reasonably priced but not worth all the problems just to get half of it delivered weeks at a time Save your money and energy and go somewhere elsePlus they're not even brave enough to answer their phones because they don't want to deal with their angry customers
These people are AWFUL!!! Please save yourself three months of heartache and DO NOT BUY FROM THEM!!!!
It took nearly three months for me to get my furniture after buying from the store manager, *** *** He promised me delivery different times and they never showed up...it was always, "on a truck from California." Eventually, I went into the store to get a refund and *** refused to speak to me - he picked up the phone and dialed customer service then shoved the phone in my face While I was on the phone with CS, he began to YELL AT ME in the middle of the store (customers all around) CS insisted on charging me a restocking fee (for furniture I never received) and I refused - vowed to dispute the charges on my credit card When I got off the phone, I went to go deal with Mr*** *** directly but he was hiding in the back office - little snake
The charges were disputed but Big's wouldn't budge and lied to my credit card company about delivering the furniture and that it was refused (just look at the reviews of this company and you know that they are not honest and that this was a lie) One of the customer service people smooth talked me and convinced me to go through with the purchase and several weeks later it was finally delivered in full But that was only after one delivery of damaged goods that had to be returned and a total of promised delivery dates that never came to fruition
Also, Big's got to the point where the would not return phone calls I had to drive all the way to their Tenaya store and see them in person to get anyone to talk to me about my issues
Again, DO NOT DO BUSINESS WITH THESE PEOPLE!!!! *** ***! *** *** is an awful human being The owner, *** ***, is a ***! SAVE YOURSELF!
If you need cheap furniture, desire horrendous customer service, want to feel like your after-sale business doesn't matterthen by all means, go here!
My wife and I moved here from the mid-west a few years ago and were looking for some reasonably priced, quality, furnitureAfter looking at all the reviews at the time, we decided to come here
We were greeted warmly by the sales staff and were treated wonderfullyAll of our questions were answered and we felt that we were getting a great product for our dollarsWe were able to purchase a daybed, mattress, and box spring for my wife's Mom
We decided to go back and look for a dining room table for ourselves about months laterWe found, what we were told, was a SOLID wood table with a lazy-susan centerWe loved the table and were happy with the product, until we tried to move itWe carefully laid it on it's side to remove the legs and bottom platformEverything was fine until we actually tried to move the tabletop sectionT
I sat thereby the customer service desk for over minutes listening to the owner *** *** and his employees bad mouth customers who have issues with his furniture He has No respect for his employees or his customers He only wants their money
If you need cheap furniture, desire horrendous customer service, want to feel like your after-sale business doesn't matterthen by all means, go here! My wife and I moved here from the mid-west a few years ago and were looking for some reasonably priced, quality, furnitureAfter looking at all the reviews at the time, we decided to come here We were greeted warmly by the sales staff and were treated wonderfullyAll of our questions were answered and we felt that we were getting a great product for our dollarsWe were able to purchase a daybed, mattress, and box spring for my wife's Mom We decided to go back and look for a dining room table for ourselves about months laterWe found, what we were told, was a SOLID wood table with a lazy-susan centerWe loved the table and were happy with the product, until we tried to move itWe carefully laid it on it's side to remove the legs and bottom platformEverything was fine until we actually tried to move the tabletop sectionT
I sat thereby the customer service desk for over minutes listening to the owner [redacted] and his employees bad mouth customers who have issues with his furniture He has No respect for his employees or his customers He only wants their money
We completely furnished our sons condo and when it was all delivered none of the handles and screws were included in the unit The driver had us accept everything and made a note on the delivery slip In the past five months we have made five personal trip into the store to find out where they are but each time we are told they are on order Today we called to be informed they do not know what we are talking about! Please go anywhere else to do business!!! LARRY T
We love our new bedroom suite We actually had chosen the same set over at the *** store prior to checking out Bigs Bigs did beat the *** price and tossed in a box springs for our other room as we were short that one item for the second room There was no delivery fee and that helped them beat *** as well
The sales men are pretty hard core sales and you need to be careful to not get bullied into something you don't want Pull the manager in and bargain him down to what you want This is NOT the time to accept a sticker price, you need to BARGAIN
We were a bit frustrated with how long it took them to get the furniture in stock for delivery But compared to the horror stories about them, we received everything in days (delivery was promised 7-business days, due to a holiday calendar days was actually business daysso over all not too bad) I was persistent with the customer service person and stayed in touch (two times) the second week to ensure that everything would be delivered as promised
The two delivery guys were very kind and set up everything as promised They were clean and did not leave a mess behind
Other than having to wait, we are pleasantly surprised
Horrible service days later still not a complete order in my home trying to cancel they say im stuck in an agreement with there financial company I contact them they said that not true I have to have the retailer send in cancellation request and pick up furniture
It was shocking to me how rude they are to c ustomers over the phoneI heard the manager arguing with someone who just called to ask if an item is in stockthis place has a dodgy feelstay away
WOW, THIS IS HOW THEY RUN A BUSINESSThey send out damaged items and hope you dont notice, only after you complain they then replace itOh and waiting 2/months for furniture?? Really!!
This place Is awful the staff lies to you until you purchase something then once you do they won't deliver it either it's broken or on back order until you go into the store and see your furnture just sitting in the back of the storeThey give you a delivery time and then don't show upThey are unprofessional and need to be closed downThe furnture is reasonably priced but not worth all the problems just to get half of it delivered weeks at a time Save your money and energy and go somewhere elsePlus they're not even brave enough to answer their phones because they don't want to deal with their angry customers
These people are AWFUL!!! Please save yourself three months of heartache and DO NOT BUY FROM THEM!!!!
!
It took nearly three months for me to get my furniture after buying from the store manager, *** *** He promised me delivery different times and they never showed up...it was always, "on a truck from California." Eventually, I went into the store to get a refund and *** refused to speak to me - he picked up the phone and dialed customer service then shoved the phone in my face While I was on the phone with CS, he began to YELL AT ME in the middle of the store (customers all around) CS insisted on charging me a restocking fee (for furniture I never received) and I refused - vowed to dispute the charges on my credit card When I got off the phone, I went to go deal with Mr*** *** directly but he was hiding in the back office - little snake
The charges were disputed but Big's wouldn't budge and lied to my credit card company about delivering the furniture and that it was refused (just look at the reviews of this company and you know that they are not honest and that this was a lie) One of the customer service people smooth talked me and convinced me to go through with the purchase and several weeks later it was finally delivered in full But that was only after one delivery of damaged goods that had to be returned and a total of promised delivery dates that never came to fruition
Also, Big's got to the point where the would not return phone calls I had to drive all the way to their Tenaya store and see them in person to get anyone to talk to me about my issues
Again, DO NOT DO BUSINESS WITH THESE PEOPLE!!!! *** ***! *** *** is an awful human being The owner, *** ***, is a ***! SAVE YOURSELF
If you need cheap furniture, desire horrendous customer service, want to feel like your after-sale business doesn't matterthen by all means, go here!
My wife and I moved here from the mid-west a few years ago and were looking for some reasonably priced, quality, furnitureAfter looking at all the reviews at the time, we decided to come here
We were greeted warmly by the sales staff and were treated wonderfullyAll of our questions were answered and we felt that we were getting a great product for our dollarsWe were able to purchase a daybed, mattress, and box spring for my wife's Mom
We decided to go back and look for a dining room table for ourselves about months laterWe found, what we were told, was a SOLID wood table with a lazy-susan centerWe loved the table and were happy with the product, until we tried to move itWe carefully laid it on it's side to remove the legs and bottom platformEverything was fine until we actually tried to move the tabletop sectionT
I sat thereby the customer service desk for over minutes listening to the owner *** *** and his employees bad mouth customers who have issues with his furniture He has No respect for his employees or his customers He only wants their money