BiggerPockets, Inc.

Hello [redacted],My name is [redacted], and I am the Director of Customer Success at BiggerPockets, and I am so terribly sorry for the inconvenience we have caused you. It looks like there was some system confusion on our end between you and your wife's email address which didn't match up to the...

account. We have refunded you in full, and again we are so sorry for any disturbance we caused you. We care about our members greatly, and we are sorry for the service you had with us. We will make it a priority to fix this on our end so this doesn't happen again. Thank you for being a BiggerPockets member, and we hope you feel comfortable enough to use our service again in the future so we can prove our loyalty to our members.