Biggs Customs

Review: This is the second swimming pool contractor I contacted regarding installing a pool in our backyard in Orcutt. The customer service from this organization was a nightmare. I placed my first call during morning business hours in the early fall of 2013. It took [redacted] THREE days to call me back, which wasn't until Saturday. His excuse: his son was being born. And that's all fine and well, but where was the assistant to handle his call if he was unavailable? During the call with [redacted] he told me he would call me back on Monday to schedule an appointment to view the yard and gather information for an estimate. He never did call me back. My next step was to call the California Pool headquarters and find out of I had the right office. The lady I spoke to assured me I did and said she would place a call to [redacted] and make sure he followed up on the appointment. [redacted] never did call me back.Four days latter however I received a call from another gentleman who said he worked for California Pools and he was the follow up for [redacted]. I described our yard but asked him to please come by and see it so he could give a true and accurate estimate. We set an appointment for Friday morning and he was to call me when he was getting close to my area (as he was coming from SLO county). Friday came and went and he never called. NO one from CP ever followed up w me after that.Again, when did it ever become my job as a customer about to drop $40K+ to be doing all the follow up? Never ever for such a large purchase should a customer have to lift a finger. Absolutely ridiculous.Desired Settlement: CP had reasonable prices, but I would expect a discount (for the 15X30 w a hot tub) and require that they actually provide customer service. No way am I paying any contractor where I constantly have to be babysitting and taking care of their business for them.