Initial Business Response / [redacted] (1000, 7, 2015/04/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @cpautorepair.com After receiving notice from the BBB, I contacted Mr. ***. I advised him we never received a message and apologized. When I tried to schedule... a day to get him back in, he said he will not be back to us. Just refund the diagnostic. I explained there we multiple problems we checked and needed to see what was going on in order to help Mr. ***. I definitely need the vehicle back in the shop. OFFER: Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I talk to tim hyde 4/21/15 and explained to him I was not going to bring the car back so they can keep guessing on the problem .How can you charge 89.95 diagnostic fee to a customer and not fix the problem. They told me I needed to have my fuel system cleaned and that was the problem so I paid them 90.00 and they also charged me 49.95 for a vehicle inspection that I never asked them to do. I feel that they were dishonest with me and I do not trust them to work on my car. Final Business Response / [redacted] (4000, 11, 2015/04/28) */ Contact Name and Title: [redacted] gen manager this vehicle was brought in with multiple issues I helped customer as best as possible at this point without the vehicle here there is nothing I can do mr [redacted] was explained this and rudely advised me he would not bring in it is very unfortionate because we had a very good repore prior to this small issue came to happen OFFER: bring in for free diag check of issue
Initial Business Response /* (1000, 5, 2016/05/25) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cpautorepair.com
Spoke with the daughter a few days before this report was made, advising that original customer refused new parts and that there was no
warranty on used partsWe replaced defective dash cluster one time for the customer as a courtesyThis is an electrical dash issue and has nothing to do with their overheating, causing major engine loss months later
Initial Business Response /* (1000, 9, 2015/12/15) */
In response to the complaint there was an original estimate of givenafter work was underway we added a second estimate of to get it in primer ready to go to paint shop.as with any job an estimate is a estimated amount as seen at
time and did not include taxes there was left rear impact damage which increased time to repair, to fit quarter panel and also roof damage which also would increase price to repairI am very upset this ended up like this, but I tried to resolve prior to vehicle leavingas I stated prior to customer there is a estimated dollars in added repair needed to get to primer I assured *** that if the repairs exceeded that amount I would absorb all other chargesthank you, Tim ***
Initial Business Response /* (1000, 5, 2015/06/18) */
Contact Name and Title: Tin H***
Contact Phone: XXX XXX XXXX
Contact Email: ***@cpautorepair.com
vehicle was repaired and left after repairs the vehicle returned for additional work advised to customer after the second repair we did not
hear from customer until the vehicle was already at another shop and there was no way for us to look at and or correct any problem we cannot refund money due to another facility stating our repair was wrong if we had the knowledge of a problem and a chance to check and if needed correct we would definitely done so
OFFER:
unable to offer any type of refund when you have a warranty issue it needs to be taken to the place it is warrantied by
Initial Business Response /* (1000, 5, 2016/02/18) */
Our warranty is 12/12 from install date & no one ever called or was told any different. When rack was warranted for leaks in July of 2015. There where no issues & if the rack did not look new it was because it was over 9 months old & under...
vehicle, exposed to all elements. When returned this last visit it was explained it was out of warranty but I would do what we could to help. Yes there is a $49.95 diagnosis charge for inspection if no work was completed. At the time this was explained, Ms [redacted] & her boyfriend became out raged & demanded vehicle be fixed for free . The cooler line she speaks of was said to be loose from a mounting bracket that was missing. This is not removed to loosen line from rack for replacement & was missing prior to us having & was most likely removed from another shop with other repairs. We were not short or disrespectful to Ms. [redacted] in any way, only told her boyfriend to calm down & if he was not the owner he would need to let us speak to her. We treat all our customers with the same respect every visit & do not stray from this. It is very unfortunate this happened. Did offer to help somewhat with repairs but was never given a chance to inspect the vehicle.
OFFER:
None was given as the vehicle was out of its warranty and the customer stated it has been repaired already
Initial Business Response /* (1000, 7, 2015/04/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cpautorepair.com
After receiving notice from the Revdex.com, I contacted Mr. [redacted]. I advised him we never received a message and apologized. When I tried to schedule...
a day to get him back in, he said he will not be back to us. Just refund the diagnostic. I explained there we multiple problems we checked and needed to see what was going on in order to help Mr. [redacted]. I definitely need the vehicle back in the shop.
OFFER:
Initial Consumer Rebuttal /* (3000, 9, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I talk to tim hyde 4/21/15 and explained to him I was not going to bring the car back so they can keep guessing on the problem .How can you charge 89.95 diagnostic fee to a customer and not fix the problem. They told me I needed to have my fuel system cleaned and that was the problem so I paid them 90.00 and they also charged me 49.95 for a vehicle inspection that I never asked them to do. I feel that they were dishonest with me and I do not trust them to work on my car.
Final Business Response /* (4000, 11, 2015/04/28) */
Contact Name and Title: [redacted] gen manager
this vehicle was brought in with multiple issues I helped customer as best as possible at this point without the vehicle here there is nothing I can do mr [redacted] was explained this and rudely advised me he would not bring in it is very unfortionate because we had a very good repore prior to this small issue came to happen
OFFER:
bring in for free diag check of issue
Initial Business Response / [redacted] (1000, 7, 2015/04/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @cpautorepair.com After receiving notice from the BBB, I contacted Mr. ***. I advised him we never received a message and apologized. When I tried to schedule... a day to get him back in, he said he will not be back to us. Just refund the diagnostic. I explained there we multiple problems we checked and needed to see what was going on in order to help Mr. ***. I definitely need the vehicle back in the shop. OFFER: Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I talk to tim hyde 4/21/15 and explained to him I was not going to bring the car back so they can keep guessing on the problem .How can you charge 89.95 diagnostic fee to a customer and not fix the problem. They told me I needed to have my fuel system cleaned and that was the problem so I paid them 90.00 and they also charged me 49.95 for a vehicle inspection that I never asked them to do. I feel that they were dishonest with me and I do not trust them to work on my car. Final Business Response / [redacted] (4000, 11, 2015/04/28) */ Contact Name and Title: [redacted] gen manager this vehicle was brought in with multiple issues I helped customer as best as possible at this point without the vehicle here there is nothing I can do mr [redacted] was explained this and rudely advised me he would not bring in it is very unfortionate because we had a very good repore prior to this small issue came to happen OFFER: bring in for free diag check of issue
Initial Business Response /* (1000, 5, 2016/05/25) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cpautorepair.com
Spoke with the daughter a few days before this report was made, advising that original customer refused new parts and that there was no
warranty on used partsWe replaced defective dash cluster one time for the customer as a courtesyThis is an electrical dash issue and has nothing to do with their overheating, causing major engine loss months later
Initial Business Response /* (1000, 9, 2015/12/15) */
In response to the complaint there was an original estimate of givenafter work was underway we added a second estimate of to get it in primer ready to go to paint shop.as with any job an estimate is a estimated amount as seen at
time and did not include taxes there was left rear impact damage which increased time to repair, to fit quarter panel and also roof damage which also would increase price to repairI am very upset this ended up like this, but I tried to resolve prior to vehicle leavingas I stated prior to customer there is a estimated dollars in added repair needed to get to primer I assured *** that if the repairs exceeded that amount I would absorb all other chargesthank you, Tim ***
Initial Business Response /* (1000, 5, 2015/06/18) */
Contact Name and Title: Tin H***
Contact Phone: XXX XXX XXXX
Contact Email: ***@cpautorepair.com
vehicle was repaired and left after repairs the vehicle returned for additional work advised to customer after the second repair we did not
hear from customer until the vehicle was already at another shop and there was no way for us to look at and or correct any problem we cannot refund money due to another facility stating our repair was wrong if we had the knowledge of a problem and a chance to check and if needed correct we would definitely done so
OFFER:
unable to offer any type of refund when you have a warranty issue it needs to be taken to the place it is warrantied by
Initial Business Response /* (1000, 5, 2016/02/18) */
Our warranty is 12/12 from install date & no one ever called or was told any different. When rack was warranted for leaks in July of 2015. There where no issues & if the rack did not look new it was because it was over 9 months old & under...
vehicle, exposed to all elements. When returned this last visit it was explained it was out of warranty but I would do what we could to help. Yes there is a $49.95 diagnosis charge for inspection if no work was completed. At the time this was explained, Ms [redacted] & her boyfriend became out raged & demanded vehicle be fixed for free . The cooler line she speaks of was said to be loose from a mounting bracket that was missing. This is not removed to loosen line from rack for replacement & was missing prior to us having & was most likely removed from another shop with other repairs. We were not short or disrespectful to Ms. [redacted] in any way, only told her boyfriend to calm down & if he was not the owner he would need to let us speak to her. We treat all our customers with the same respect every visit & do not stray from this. It is very unfortunate this happened. Did offer to help somewhat with repairs but was never given a chance to inspect the vehicle.
OFFER:
None was given as the vehicle was out of its warranty and the customer stated it has been repaired already
Initial Business Response /* (1000, 7, 2015/04/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cpautorepair.com
After receiving notice from the Revdex.com, I contacted Mr. [redacted]. I advised him we never received a message and apologized. When I tried to schedule...
a day to get him back in, he said he will not be back to us. Just refund the diagnostic. I explained there we multiple problems we checked and needed to see what was going on in order to help Mr. [redacted]. I definitely need the vehicle back in the shop.
OFFER:
Initial Consumer Rebuttal /* (3000, 9, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I talk to tim hyde 4/21/15 and explained to him I was not going to bring the car back so they can keep guessing on the problem .How can you charge 89.95 diagnostic fee to a customer and not fix the problem. They told me I needed to have my fuel system cleaned and that was the problem so I paid them 90.00 and they also charged me 49.95 for a vehicle inspection that I never asked them to do. I feel that they were dishonest with me and I do not trust them to work on my car.
Final Business Response /* (4000, 11, 2015/04/28) */
Contact Name and Title: [redacted] gen manager
this vehicle was brought in with multiple issues I helped customer as best as possible at this point without the vehicle here there is nothing I can do mr [redacted] was explained this and rudely advised me he would not bring in it is very unfortionate because we had a very good repore prior to this small issue came to happen
OFFER:
bring in for free diag check of issue