Bighorn General Contractors, LLC

Mrs [redacted] entered into a contract with Bighorn General Contractors LLC We performed repairs as stated in the contractIt also clearly states in the contract we are entitled to any supplements to the insureds carrier for items not paidOur estimate to the carrier clearly reflects items not paidAs a result of this unjustified complaint, we will not pursue Allstate for the additional itemsWe are simply wanting to collect what was currently allowed for the repairs.After repairs were performed, we attempted to contact Mrs [redacted] to no availMrs [redacted] has a scheduled closing date on her home for saleMrs [redacted] would not return our calls nor any emails or textsAs a result we had to protect our investment and send notice for intent to lien Once she received notice then communication commenced once againShe then notified our office via email that she had mailed her deductible to our officeAfter that correspondence was received, we immediately replied with a "thank you"Once we received the payment, we then advised Mrs [redacted] that there was still a large amount needed to be collected prior to the sale of the homeAgain no communication on her partThen recently she received certified mail regarding intent to lien as required by Texas LawShe was notified with her allotted time of ten days as required under Texas Law Hence the following complaint We also contacted her realtor since Mrs [redacted] would not communicate with usHer realtor was was notified of the problem of Not receiving payment and that we may have to file lien as a result ofHer realtor also agreed and understood the lien should be filledHer closing date was scheduled soon and the realtor advised that the lien should be in place to secure our payment for services renderedWe here at Bighorn acted in good faith and set her job as a priority since she had a closing date scheduledShe had asked if we could do so as a result that the buyer wanted the roof completed before closing We have a long list of clients that are on a waiting list for our servicesWe also acted in good faith to commence with the repairs with out any down payment as well Simple analogy: You order dinner at a restaurant, you eat and pay your bill before leaving We provided a service and have not been paid for that service and until so, the Lien process will be enforced immediatelyIf Mrs [redacted] would have communicated with us and paid her bill accordingly, none of this would have happenedOnce payment in full is received, we will remove the lien.Best regards, [redacted] ***

Complaint: ***
I am rejecting this response because: much of what was on the response is untrue The claim was reviewed by Allstate and they determined that the supplement charges being requested were unwarranted I have record of emails I have sent to the company office in regards to this claim In addition, the insurance company has repeatedly been in contact with them and has explained this to the contractor There is record of all attempts made to contact this company I've already paid the deductible and the insurance proceeds and should not be charged beyond what I am responsible for.
Regards,
** *** ***

Mrs. [redacted] entered into a contract with Bighorn General Contractors LLC.  We performed repairs as stated in the contract. It also clearly states in the contract we are entitled to any supplements to the insureds carrier for items not paid. Our estimate to the carrier clearly reflects items...

not paid. As a result of this unjustified complaint, we will not pursue Allstate for the additional items. We are simply wanting to collect what was currently allowed for the repairs.After repairs were performed, we attempted to contact Mrs. [redacted] to no avail. Mrs. [redacted] has a scheduled closing date on her home for sale. Mrs. [redacted] would not return our calls nor any emails or texts. As a result we had to protect our investment and send notice for intent to lien.  Once she received notice then communication commenced once again. She then notified our office via email that she had mailed her deductible to our office. After that correspondence was received, we immediately replied with a "thank you". Once we received the payment, we then advised Mrs. [redacted] that there was still a large amount needed to be collected prior to the sale of the home. Again no communication on her part. Then recently she received certified mail regarding intent to lien as required by Texas Law. She was notified with her allotted time of ten days as required under Texas Law.  Hence the following complaint.  We also contacted her realtor since Mrs. [redacted] would not communicate with us. Her realtor was was notified of the problem of Not receiving payment and that we may have to file lien as a result of. Her realtor also agreed and understood the lien should be filled. Her closing date was scheduled soon and the realtor advised that the lien should be in place to secure our payment for services rendered. We here at Bighorn acted in good faith and set her job as a priority since she had a closing date scheduled. She had asked if we could do so as a result that the buyer wanted the roof completed before closing.  We have a long list of clients that are on a waiting list for our services. We also acted in good faith to commence with the repairs with out any down payment as well.  Simple analogy: You order dinner at a restaurant, you eat and pay your bill before leaving.  We provided a service and have not been paid for that service and until so, the Lien process will be enforced immediately. If Mrs. [redacted] would have communicated with us and paid her bill accordingly, none of this would have happened. Once payment in full is received, we will remove the lien.Best regards,[redacted]
[redacted]