I'm sorry our customer service agent failed to complete your order in a timely mannerWhen popular events are selling quickly, multiple buyers may attempt to purchase the same set of tickets at the same timeOnly the first order submitted will be processed.BigStub is a ticket resale marketplaceWhen we receive an order it is sent to the independent ticket seller who may require additional verification in order to prevent fraudIt is uncommon for a legitimate order to be rejected in this manner, sellers are penalized for rejecting orders, but it is at the discretion of the seller.I'm sorry for your frustrationPlease let us know if we can answer any additional questions.http://www.bigstub.com/help.aspx#faqhttp://www.bigstub.com/about-us.as...⇄
I'm very sorry about the delivery complication where we failed to update the delivery address to your new address before the delivery was made.As far as the seating section, these are premium box seats and you are right - our seating map does not reflect this section, I am sorry for the confusionWe will submit a request for our map team to make the necessary updatesAttached is a pdf file seating chart reflecting the most recent premium box seat sectionsYou can also access the attached seating chart from: http://www.livenationpremiumseats.com/download/65/seatingPlease let us know if we can be of any further assistance
I was just looking into the details of your order from your review and was surprised to see a second order from youNo one had knowledge of your review yetIt sounds like you weren't satisfied with the alternate tickets available and the ticket seller was able to cancel the first orderI'm sorry if that wasn't your desire, it seems like a misunderstanding since you weren't happy with the alternate ticketsI hope you're satisfied with your latest orderI will send you a refund of the service fees on your order
Revdex.com: The response from the business in the Revdex.com email does not appear The response they emailed me was to refund the ticket price and I keep the tickets I have responded to their email, clarifying the issue and suggested that they just cover the difference instead of the total cost So I pay what was expected to payIn the response to this email there is no mention of the settlement they offered by email I don't know if that is typical or not but I appreciate their offer to cover the paid price and believe it is a fair compromise to just cover the difference If that is what I am agreeing to then I completely accept their offer I have reviewed the response made by the business in reference to complaint ID 11688322, and find that this resolution is satisfactory to me Regards, Chris Douglas
My daughter and I had the best time! We received our tickets way in advance without delay I new the seats were good, but I was even more surprised at how good they were when we arrived there I would use BigStub and this seller again in a heartbeat Thank you for making our day great! SLA??
Hi ***, We haven't heard back from you on an email we sent explaining how we'd like to make this up to you and also to get more information about what you feel was different when visiting our site from different sourcesWe can't figure out what you are referring to but would love to fix whatever it is that may cause any confusionThanks for your help!
Mr [redacted] : I am very sorry that these tickets were not delivered in time for the eventAs you know, our website is a resale marketplace, a network through which licensed companies and trusted individuals across the country resell tickets to live eventsWe don't own, price, nor ship the tickets you see listed for sale on our websiteAll that responsibility is in the hands of the individual ticket sellers who list tickets through usIn this case, the seller clearly should have made delivery arrangements by any means to ensure the tickets reached you in time for the event and they failed to do soWe are sending you a company check today for a full refundI am very sorry you didn't receive the tickets and did not make it to the eventPlease let us know if you have any questions or there is anything further we can do for you
I'm sorry our customer service agent failed to complete your order in a timely mannerWhen popular events are selling quickly, multiple buyers may attempt to purchase the same set of tickets at the same timeOnly the first order submitted will be processed.BigStub is a ticket resale marketplaceWhen we receive an order it is sent to the independent ticket seller who may require additional verification in order to prevent fraudIt is uncommon for a legitimate order to be rejected in this manner, sellers are penalized for rejecting orders, but it is at the discretion of the seller.I'm sorry for your frustrationPlease let us know if we can answer any additional questions.http://www.bigstub.com/help.aspx#faqhttp://www.bigstub.com/about-us.as...⇄
I had a very positive experience ordering my tickets through BigStubFast & Easy!
I'm very sorry about the delivery complication where we failed to update the delivery address to your new address before the delivery was made.As far as the seating section, these are premium box seats and you are right - our seating map does not reflect this section, I am sorry for the confusionWe will submit a request for our map team to make the necessary updatesAttached is a pdf file seating chart reflecting the most recent premium box seat sectionsYou can also access the attached seating chart from: http://www.livenationpremiumseats.com/download/65/seatingPlease let us know if we can be of any further assistance
I was just looking into the details of your order from your review and was surprised to see a second order from youNo one had knowledge of your review yetIt sounds like you weren't satisfied with the alternate tickets available and the ticket seller was able to cancel the first orderI'm sorry if that wasn't your desire, it seems like a misunderstanding since you weren't happy with the alternate ticketsI hope you're satisfied with your latest orderI will send you a refund of the service fees on your order
I used bigstub for the first time and was very pleased
Revdex.com: The response from the business in the Revdex.com email does not appear The response they emailed me was to refund the ticket price and I keep the tickets I have responded to their email, clarifying the issue and suggested that they just cover the difference instead of the total cost So I pay what was expected to payIn the response to this email there is no mention of the settlement they offered by email I don't know if that is typical or not but I appreciate their offer to cover the paid price and believe it is a fair compromise to just cover the difference If that is what I am agreeing to then I completely accept their offer I have reviewed the response made by the business in reference to complaint ID 11688322, and find that this resolution is satisfactory to me Regards, Chris Douglas
My daughter and I had the best time! We received our tickets way in advance without delay I new the seats were good, but I was even more surprised at how good they were when we arrived there I would use BigStub and this seller again in a heartbeat Thank you for making our day great! SLA??
Hi ***, We haven't heard back from you on an email we sent explaining how we'd like to make this up to you and also to get more information about what you feel was different when visiting our site from different sourcesWe can't figure out what you are referring to but would love to fix whatever it is that may cause any confusionThanks for your help!
Mr [redacted] : I am very sorry that these tickets were not delivered in time for the eventAs you know, our website is a resale marketplace, a network through which licensed companies and trusted individuals across the country resell tickets to live eventsWe don't own, price, nor ship the tickets you see listed for sale on our websiteAll that responsibility is in the hands of the individual ticket sellers who list tickets through usIn this case, the seller clearly should have made delivery arrangements by any means to ensure the tickets reached you in time for the event and they failed to do soWe are sending you a company check today for a full refundI am very sorry you didn't receive the tickets and did not make it to the eventPlease let us know if you have any questions or there is anything further we can do for you