Bijou Collective Reviews (%countItem)
Bijou Collective Rating
Address: 30 N Gould St Ste R, Sheridan, Wyoming, United States, 82801-6317
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I am writing to report a breach of contract with Bijou Collective LLC as this business did not complete the marketing agency services outlined in our contract. Content for the website development noted in our contracts was under market standards, and was not completed within the deadline specified in the contract. 45 days after the contract stated deadline, the website was not complete and I was forced to terminate the contract.
Additionally, the digital marketing campaigns that were included as part of the contract were never launched, nor completely developed. The owner changed the payment terms after I expressed my concerns and decision to move to another agency.
This is a fraudulent marketing agency without the expertise or experience it claims to have.
To Whom It May Concern,Attached please find copies of the master services agreement between my business and the complainant, as well as the work orders for the projects in question. I am also including a complete reconciliation of work paid for and work delivered, including correspondence between myself and the complainant in which I offered to provide a refund for the work not yet provided. Please note that, per the terms of our agreement, the complainant was not entitled to a refund, and yet I offered to provide one as a professional courtesy. Also per the terms of the agreement signed by the complainant, we were both contractually bound to pursue arbitration as the sole remedy for settling disputes. The complainant violated these terms by filing four 'chargebacks' through *** (my payment processing company) with the explanation for the chargeback being that the 'product was not delivered'. These chargebacks caused $14,500 to be automatically withdrawn from my bank account, and put into escrow while the dispute was analyzed by ***. The packet of information I have attached to this Revdex.com response was originally compiled to dispute the *** chargebacks. The complainant's own bank settled the case in my favor for three out of four of the chargebacks. Shortly after losing the final dispute, the complainant has now turned to filing a public complaint against my business, which is yet another violation of our contract, specifically violating the 'non-disparagement' clause. I would ask you to please disregard this complaint as fraudulent, and refer the complainant to seek arbitration as her means for resolving her complaints, as she is contractually obligated to do. If you have any additional questions or concerns about this matter, please do not hesitate to contact me.Thank you for your consideration!
Complaint: ***
I am rejecting this response because:
The business terms outlined in the contract clearly outline the expected deliverables and associated deadlines. These terms were not met, the deadline of September 1st 2019 was missed with no forrmal project plan put in place to rectify the situation. The quality of the work was below industry standards: there were no mockups shared nor any intent to maintain the contract terms post terrmination (social media was not set up, gmail account payments were never made).
Please note: Bijou Collective is is looking to charge me by the hours worked, event though this is a project based contract. Because the outlined work order was not met, my business,***, lost $24,500 in missed sales and operating cost. I am looking for a full reconciliation of the $17,500 paid to Bijou Collective.
I am not the only consumer that has worked with Bijou Collective and has had this type of outcome. The agency misrepresents itself claiming to have expertise in an area that it does not. I would like to ensure that other consumers are protected from similar fraudulent claims from this business.
***
Regards
from: Bijou Collective <***> via wynco.Revdex.com.org to: Revdex.com <***>date: Mar 20, 2020, 5:28 PMsubject: Re: You have a New Message from Revdex.com Regarding Complaint #***Greetings, Mr.,I apologize for the delay in responding to this complaint, I see I missed my deadline by a day. I hope there will be some clemency for this deadline considering the strange times we're in this last week.I'd still like to answer the dispute in hopes that you will still consider my answer.Firstly, the complainant mentioned that our agency missed deadlines, but she failed to mention the ways in which she herself caused the deadlines to be missed by making numerous changes of plans, which did not allow us to start or continue work in a timely manner. Those changes in decisions included going back and forth between wanting to start a dog walking business, a dog subscription box and e-commerce store, and a business not at all related to pets and instead focused on business consulting. She eventually settled on the e-commerce decision, but then changed her mind several times regarding whether to use *** or ***. Each change of her mind caused us to be unable to continue work for a week or more which, when we look at the fact that this project was only six weeks delayed, accounts for the same amount of time as the delay she is complaining about.Particularly galling is the fact that the complainant is claiming both that the work that was delivered was 'below industry standards' and that the work was not delivered. Which was it? Not delivered, or delivered but below standards? In actual fact, I have screenshots and evidence of the complainant using outright and/or repurposing the work delivered which she does not wish to pay for, undermining the validity of both of her complaints.Regarding the complainant's claim that my agency conflated the payment terms, the complainant had two separate work orders under the terms of the master services agreement. The first work order was project-based, the second work order was hourly. The total dollar amounts paid by the complainant were fully reconciled based on completed deliverables under the first contract and hours worked under the second contract.Regarding the complainant's claim that she lost $24,500 in revenue, that is 1) a completely speculative number, and 2) again, since she caused the delays, she is responsible for any lost revenue, and 3) it is spelled out in the contract that we are not liable for the client's revenue, making the entire point moot. Regarding the complainant's claim that she is not the only client who has had 'this type of experience' - I would say, if another client wishes to complain, let's allow them to speak for themselves. Otherwise, this statement is pure hearsay. Attached please find a packet of information that contains the Master Services Agreement, two Work Orders, copies of work delivered, copies of client correspondence and a reconciliation of our accounts. I am confident once you read this information, you will see that the complainant's words are baseless.Again, I would encourage you to please remove this complaint from the public record and allow the complainant to seek arbitration according to the terms of the contract she signed if she truly wishes to address her concerns using ethical channels. Hoping you and yours stay safe and healthy! Best regards