Bike Line of EL Paso

We have refunded the $as requested We apologized for any and all miscommunication and inconvenience we have caused [redacted] and his family Our technician was certainly trying to resolve the issue with his heater The issue was as stated coming from of relays, and the issue would only take place when the doors to the unit were on When the technician removed the doors and tested the heater, the heating relays would not fail for the technician to see exactly which one was failing Therefore the decision was made to order both relays to ensure you would be taken care of, without going back and forth The technician did not call Tappan tech support due to the fact there was not a way for them to help with the situation because of the way the unit was failing with the doors on, and the fact that Tappan tech support is not open at 9:pm to provide support Anytime we are handling warranty repair on equipment that was not installed by Berkeys, we do charge a Labor fee The technician should not have charged you for two Labor fees This is when our manager reduced the repair to $ At this time, you had discussed the fact that Tappan had said they would pay the Labor for the repair Again, we are sorry for the miscommunication here, our intent was to verify exactly what Tappan would pay to us and we would handle the repair for you

Berkeys HVAC manager reached out to this customer and agreed to reimburse $in an effort to resolve this concernWe are waiting on a responseThank you

Mr***, Thank you for your business We are sorry you were not happy with our pricing We did, in good faith, offer you a significant reduction off of our member pricing in order to attempt to satisfy your pricing concern There are always companies out there that will provide less costly service, but at Berkeys, we pride ourselves on being there when you need us, and standing behind our work 100% We do not charge an hourly rate, we charge by the job, and we include necessary permitting, extended warranties, and hour available service We are sorry that our pricing is higher than you would like to pay, but if your new service provider does not meet your expectations, we hope you will give us another chanceWe will refund you the $for the membership as you requested Tell us why here

Complaint: ***
I am rejecting this response because: my insurance company informed me last week that the matter was turned over to a litigator because Berkey’s and their insurance company were non-responsive
Regards,
*** ***

We are working diligently to resolve this. Our handyman has tried to make contact with this customer and has not received a call back. We will continue our efforts in contacting Ms***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11679786, and find that this resolution is satisfactory to me assuming Berkey's does, in fact, credit the membership fee of $on a reasonably prompt basis
Regards,
*** ***

Our HVAC manager, *** ***, reached out to this customer on 12/18/and offered to send another technician to the home and the customer accepted the offer. On completion of the visit, *** reached out again to make sure the customer was satisfied with the work and he was. The
customer told *** he would remove the complaint. Very sorry for the delay in the response as we thought this had been resolved. We are reaching out to the homeowner today to make sure they are still satisfied.Gaye SaleCustomer Relations and Permit ManagerBerkeys Air Conditioning, Plumbing, and Electrical

We apologize for any inconvenience this may have caused you.  The $123 drain clean is offered when the outside cleanout services the drains that are stopped  up and  this was not the case at your home.  We will be happy to refund the $69 that you paid.  Please allow 7...

to 14 days to receive your check in the amont of $69.  Thank you.

We have refunded the $99 as requested.  We apologized for any and all miscommunication and inconvenience we have caused [redacted] and his family.  Our technician was certainly trying to resolve the issue with his heater.  The issue was as stated coming from 1 of 2 relays, and...

the issue would only take place when the doors to the unit were on.  When the technician removed the doors and tested the heater, the heating relays would not fail for the technician to see exactly which one was failing.  Therefore the decision was made to order both relays to ensure you would be taken care of, without going back and forth.  The technician did not call Tappan tech support due to the fact there was not a way for them to help with the situation because of the way the unit was failing with the doors on, and the fact that Tappan tech support is not open at 9:00 pm to provide support.  Anytime we are handling warranty repair on equipment that was not installed by Berkeys, we do charge a Labor fee.  The technician should not have charged you for two Labor fees.  This is when our manager reduced the repair to $300.  At this time, you had discussed the fact that Tappan had said they would pay the Labor for the repair.  Again, we are sorry for the miscommunication here, our intent was to verify exactly what Tappan would pay to us and we would handle the repair for you.

We do not desire to litigate.  After learning of the issue, we immediately corrected the error.  We were attempting to resolve this directly with Mr. [redacted], but ultimately, he began having work done by others without our involvement whatsoever and turned the issue over to his...

homeowner's insurance.   We subsequently turned this over to our insurance company, who has been working with All-State.  As of yesterday, October 4, 2017, our insurance company stated that they have not reached a final agreement on settlement.  Once the insurance companies reach an agreed upon settlement, the agreed upon amounts will be reimbursed.  As a note, according to our insurance company, All-State's subrogation  documentation makes no mention of taking a $3,000 deductible form their payments, so this is currently being reviewed by the insurance providers.

Berkeys technician is scheduled to meet with this homeowner on March 25, 2017 to resolve this issue.

Mr. [redacted], Thank you for your business.  We are sorry you were not happy with our pricing.  We did, in good faith, offer you a significant reduction off of our member pricing in order to attempt to satisfy your pricing concern.   There are always companies out there that...

will provide less costly service, but at Berkeys, we pride ourselves on being there when you need us, and standing behind our work 100%.  We do not charge an hourly rate, we charge by the job, and we include necessary permitting, extended warranties, and 24 hour available service.  We are sorry that our pricing is higher than you would like to pay, but if your new service provider does not meet your expectations, we hope you will give us another chance. We will refund you the $99 for the membership as you requested.    Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me. We have had a chance to talk and they were very willing to make things right. After our talk I now feel much better toward the company and will be willing to give them another chance in the future.
Regards,
[redacted]

Berkeys HVAC manager reached out to this customer and agreed to reimburse $200 in an effort to resolve this concern. We are waiting on a response. Thank you.

Our electrical department service manager has made several attempts to reach our customer, with no response.  We are eager to try to come to a fair and reasonable solution.  Tell us why here...