Lies and ineptitude are the business model practiced at A Cozy FireplaceDown payment on Dec 18, Was told 6-8weeks for fireplace door installationFinally, installed July 31,Eventually I had to contact the manufacturer Stoll to get the job doneTheir salesman Rich told me Stoll had to close down plant because of weatherFound out this was a lieThen pretended to call Stoll, while I was in his store, and that the doors were in quality control and would be shipped the next dayFound out this was a lieLater said Cozy Fireplace had the doors and was ready for installationCalled the day before installation was scheduled and said installer had a family emergency and had to cancelFound out this was a lieWhen I demanded to see the doors he said installer had themFound out this was a lieEventually, after months, the WRONG doors were installedWhen I called to inform Rich, I would not be paying for these, he threatened to put a lien on my home Fed up with Rich's lies, I started talking to the owner GregI know understand where Rich learned how to deal with customersOn April 26, Greg took the wrong doors from me, to send to Stoll, so the correct doors could be madeI was told the whole process would take weeksLater, found out Stoll did not receive the incorrect doors until May 20, so they could not manufacture the right onesBut, finally on June 3, an installer came to my house with the correct doorsGreg told his installer not to leave without cash or check for remaining balanceFed up with A Lying Fireplace, and for my own financial protection, I said I would only be paying with credit cardA cash deal was never agreed on and their business advertises right on the front door that credit cards are acceptedGreg refused to accept this payment and told his installer to remove the doors, frame and mortarInstaller did not want to get involved, so he wisely just took the doors After much back and forth between Stoll and me, the fireplace doors were installed on July and I will be paying with credit cardThe upside, I do have a great story about just how bad customer service from this business can beSTAY AWAY, you have been warned
Subject: BikeFactory Waipio I really got lucky when I found BikeFactory Waipio (near COSTCO)Though I have yet to purchase a bike from them (tho all my accessories have come from them), I've had several maintenance emergences on my Birdy folding bike with DDSRAM and cogs (one issue), disk brakes & brake line (another issue)Just when I thought all was lost (twice), they always come throughThey've even gone back to a component manufacturer for technical and made the repairs, at what I thought was a ridiculously low cost (maybe I shouldn't say that in case they are listening :) and put me back on the road!!! This is the BEST bike shop, owner and staff I've ever gone to for help and that includes the German guys in Stuttgart (when I had a road bike) plus all the others across the world when I was serving in my Army careerIf my bike breaks again (and it will), it will go on the curb and my NEXT bike will come from BikeFactory Waipio :) They rock!! Jim A [redacted] U.SArmy Retired/HPD Retired Mililani
Lies and ineptitude are the business model practiced at A Cozy FireplaceDown payment on Dec 18, Was told 6-8weeks for fireplace door installationFinally, installed July 31,Eventually I had to contact the manufacturer Stoll to get the job doneTheir salesman Rich told me Stoll had to close down plant because of weatherFound out this was a lieThen pretended to call Stoll, while I was in his store, and that the doors were in quality control and would be shipped the next dayFound out this was a lieLater said Cozy Fireplace had the doors and was ready for installationCalled the day before installation was scheduled and said installer had a family emergency and had to cancelFound out this was a lieWhen I demanded to see the doors he said installer had themFound out this was a lieEventually, after months, the WRONG doors were installedWhen I called to inform Rich, I would not be paying for these, he threatened to put a lien on my home Fed up with Rich's lies, I started talking to the owner GregI know understand where Rich learned how to deal with customersOn April 26, Greg took the wrong doors from me, to send to Stoll, so the correct doors could be madeI was told the whole process would take weeksLater, found out Stoll did not receive the incorrect doors until May 20, so they could not manufacture the right onesBut, finally on June 3, an installer came to my house with the correct doorsGreg told his installer not to leave without cash or check for remaining balanceFed up with A Lying Fireplace, and for my own financial protection, I said I would only be paying with credit cardA cash deal was never agreed on and their business advertises right on the front door that credit cards are acceptedGreg refused to accept this payment and told his installer to remove the doors, frame and mortarInstaller did not want to get involved, so he wisely just took the doors After much back and forth between Stoll and me, the fireplace doors were installed on July and I will be paying with credit cardThe upside, I do have a great story about just how bad customer service from this business can beSTAY AWAY, you have been warned
Subject: BikeFactory Waipio I really got lucky when I found BikeFactory Waipio (near COSTCO)Though I have yet to purchase a bike from them (tho all my accessories have come from them), I've had several maintenance emergences on my Birdy folding bike with DDSRAM and cogs (one issue), disk brakes & brake line (another issue)Just when I thought all was lost (twice), they always come throughThey've even gone back to a component manufacturer for technical and made the repairs, at what I thought was a ridiculously low cost (maybe I shouldn't say that in case they are listening :) and put me back on the road!!! This is the BEST bike shop, owner and staff I've ever gone to for help and that includes the German guys in Stuttgart (when I had a road bike) plus all the others across the world when I was serving in my Army careerIf my bike breaks again (and it will), it will go on the curb and my NEXT bike will come from BikeFactory Waipio :) They rock!! Jim A [redacted] U.SArmy Retired/HPD Retired Mililani