Bikefix, Inc.

Good Afternoon, my name is *** and I am the manager at Walton Quality TouchThe complaint filed by this specific customer states that we took her money without consent or any knowledge of the work we provided to herIn the notes she specifically states that she did want the Trans fluid service
and the oil change, we also stated that here power steering was the color black and that it was real low so she needed that serviced as wellSo since she was here we will work on all the services for her and give her a free air filter as an appreciation because she is a customer of oursThen the total was close to $after finishing all the services and completing the job she didn't want to pay the technician that worked on her vehicle, so I stepped in and said no problem just pay whatever you have which was $and ill pay the balance because the job and services are already completedif you have any questions please feel free to email back at ***

We apologize for this This issue was addressed and then we switched vendors for our direct mail advertising Apparently the address was kept in the shuffle We apologize for any inconvenience and will correct this issue immediately Thank you!*** ***
***

There is no more explanation needed we have already performed the services the customer asked for and discounted $worth that we took a loss on, she was in the shop while everything was being serviced and knew what was taking place so the best we could do for this customer is give her a free oil change or gift certificate worth $We are a small business and these complaints and reports about our business is what makes us look badWhen we are actually doing the correct and most accurate oil changes and other services in our communityThank you

Good afternoon, Mr. [redacted] the manager is trying to resolve this issue quickly as possible for you we tried emailing you and also calling you to figure out the best resolution, because there was an agreement before the start of the service and oil change. The complete engine flush was most definitely...

needed because of the low oil, dark mud sludge oil. For any comments and response back please feel free to call me at [redacted] cell. My name is [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11472723, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
There was no offer in this response to my complaint.  They made it seem as if I was at fault when they refused to listen to exactly what I wanted.  This is part of their routine because later someone told me they did it to her--giving you a fast talk about other services to boost your bill!   I did not have the $350 they originally quoted me nor the next offer of $250 nor the final offer of $200--I just wanted my oil changed and the transmission fluid they had drained out of my car without my consent! 
Regards,
[redacted]