Biker Trends

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The merchant isn't interested in resolving this complaint because they see nothing wrong with advertising a product at a price they don't intend to honor Their only response is to blame the customer for responding to their advertisement Documentation that they provided thus far only supports my complaint Somehow, they expect the customer to know what their cost basis is for every product I hope that the Revdex.com can alert future potential victims of Biker Trends' deceptive business practices, before they are tempted to make a purchase As is demonstrated by their response, their customer service deserves an F rating Respectfully, [redacted] ***

The customer is trying to get something for nothingWhat happened is completely documentedHe knew that that was not the correct price and it was quickly refunded to himNo benefit to usThe point is somewhat mute as the seat is no longer made and we are sold out.We can not sell products for less than we pay for themHe is trying to be an opportunist and I am sure he would expect and would receive a refund if he over paid for an itemIt is sad that people behave in such a fashion***

I have reviewed the response offer made by the business in reference to
complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the events that lead
to my complaint are summarized below
The seller's response is simply false The sequence of events occurred as
follows: On Cyber Monday morning (12/1) I discovered the item in question
advertised on their website for $Biker Trends Website also offered a
manufacture's coupon code for an additional 15% off The offer included
free shipping When I tried to purchase the product I was timed-out by
their website, probably because I took too long to input my credit card
information When I logged back into my account, I noticed that the price
of the item (already in my shopping cart) had increased above the original
asking price, before the discount At that point (about 11:am MT), I
called the company and explained the problem to the woman that answered
She told me that there were only a limited number of items available at
that price, and she would check to see what she could do for me She took
my cell phone number and told me that she would call me back within 1-hours
This was the only verbal contact I had with the company I never
received a return call, as I was promised There wasn't any "name
calling" involved
That afternoon I went back into my account with Biker Trends and
the item I tried to purchase was once again being offered at the same price
So I placed one of the items into my shopping cart and went through the
standard checkout process The final total price was $ I
subsequently received an email confirmation that my order had been received and
was being processed The next response I was expecting, was a
confirmation that my purchase had shipped Instead, the next morning when
I checked my email, I had a new message from ***, with Biker Trends
In this email *** accused me of being told that the price was an error,
before I placed the order He said the new cost of the item was $359.25,
or 40% more
I responded to his email explaining that he must be confusing me
with another customer, because I never spoke with him A copy of his
original email and my response are attached herein as Exhibit A
Basically, my reply was that I expected Biker Trends to honor their
advertised price Shortly thereafter I received a second email from
***, canceling my order See Attached Exhibit B In summary, I am
very disappointed in the deceptive business practices this company used to
attract potential customers This was to be a special Christmas present
for my spouse I went online on cyber Monday like millions of Americans
looking for a good price for items on my Christmas list This
company took advantage of this time of year to prey upon unsuspecting
consumers
After reading their response to my complaint, I don't
believe that Biker Trends ever intended to sell this item at the advertised
price Nor do I believe that advertised price was an "error"
They used this item to generate traffic to their website, employing an
advertising method commonly known as "bait and switch" But, I
am one senior citizen that wasn't fooled and decided to shine a light upon
their practice Subsequent to filing my complaint, Biker Trends has
changed the pricing of this item on their website Please refer to
Exhibit C They now show "Our Price" (in red) at $
and the Retail Price at $
In closing, I am willing to swear that the facts
presented herein are true and correct, to the best of my ability, so help me
God
Respectfully,
*** ***

The following is a copy of the order and communicationThe customer felt he could take advantage of an error and receive the product well below our costHe has tried to intimidate us into giving him the product at well below our cost but he was well aware that we were not offering it at that price
before he tried to take advantage of the glitch in our system. He was refunded as soon as he placed the order that we had already told him was in error and was not being offered at that priceAs he was imediately refunded and he resorted to name calling we wish not further direct communication with him.Sincerly yours ***Orders
Customer: *** *** *** *** ** *** ***Phoenix, Arizona 85048United States
Telephone Number:
***
E-Mail Address:
***
IP Address:
*** * ***
Shipping Address: *** *** *** *** ** *** ***Phoenix, Arizona 85048United States
Billing Address: *** *** *** *** ** *** ***Phoenix, Arizona 85048United States
Invoice No*** Date Purchased:
Monday December,
Payment Method: *** Products
Model
Tax
Price (ex)
Price (inc)
Total (ex)
Total (inc)
1 x
*** Seat FREE S/H
0.00%
$
$
$
$
Discount Coupon: ***:
-$
Shipping:
$
Sub-Total:
$
:
$
Total:
$
Date Added
Customer Notified
Status
Comments
12/01/11:54:
Processing
12/01/15:27:
Processing
As was explained on the phone before
you made this order, the price on line was in errorWe can give you a
total of 25% off of the retail priceFree S/H and no sales taxtotal
would be $would you like to pay the difference or would you like
to cancel and get a refundThanks, ***
12/02/08:52:
On Hold
Order is on hold pending customers instructions.
12/02/09:31:
Order Canceled
12/02/09:31:
Refunded

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The
merchant isn't interested in resolving this complaint because they see
nothing  wrong with advertising a
product at a price they don't intend to honor.  Their only response is to
blame the customer for responding to their advertisement.  Documentation that they provided thus far
only supports my complaint.  Somehow,
they expect the customer to know what their cost basis is for every
product.      I hope that the Revdex.com
can alert future potential victims of Biker Trends' deceptive business
practices, before they are tempted to make a purchase.  As is demonstrated by their response, their
customer service deserves an F rating.
Respectfully,
[redacted]

Review: Made an online purchase 12/1/14 Cyber Monday of a [redacted] seat that was advertised for $301.50. Their website offered an additional 15% discount code for this item. Entering this code brought the price to $256.27. I made the purchase and received a confirmation email and a receipt. The following day I received an email from [redacted] that said "as explained on the phone before you made this order, the price on line was in error". He offered to provide the item for $359.25. Send him a return email explaining that he was mistaken that I never talked to him or was told the price was in error and that I expected the company to honor the advertised price. I received a subsequent email that my order had been canceled. I believe this is a violation of deceptive advertising laws. I have copies of my receipt & emails that I can provide. Your help in this matter is greatly appreciated.Desired Settlement: Honor Advertised Price and Terms.

Business

Response:

The following is a copy of the order and communication. The customer felt he could take advantage of an error and receive the product well below our cost. He has tried to intimidate us into giving him the product at well below our cost but he was well aware that we were not offering it at that price before he tried to take advantage of the glitch in our system. He was refunded as soon as he placed the order that we had already told him was in error and was not being offered at that price. As he was imediately refunded and he resorted to name calling we wish not further direct communication with him.Sincerly yours [redacted]Orders

Customer: [redacted]Phoenix, Arizona 85048United States

Telephone Number:

[redacted]

E-Mail Address:

[redacted]

IP Address:

[redacted]

Shipping Address: [redacted]Phoenix, Arizona 85048United States

Billing Address: [redacted]Phoenix, Arizona 85048United States

Invoice No. [redacted] Date Purchased:

Monday 01 December, 2014

Payment Method: [redacted] Products

Model

Tax

Price (ex)

Price (inc)

Total (ex)

Total (inc)

1 x

[redacted] Seat 75243 FREE S/H

75243

0.00%

$301.50

$301.50

$301.50

$301.50

Discount Coupon: [redacted]15 :

-$45.23

Shipping:

$0.00

Sub-Total:

$301.50

:

$0.00

Total:

$256.27

Date Added

Customer Notified

Status

Comments

12/01/2014 11:54:04

Processing

12/01/2014 15:27:12

Processing

As was explained on the phone before

you made this order, the price on line was in error. We can give you a

total of 25% off of the retail price. Free S/H and no sales tax. total

would be $359.25 would you like to pay the difference or would you like

to cancel and get a refund. Thanks, [redacted]

12/02/2014 08:52:41

On Hold

Order is on hold pending customers instructions.

12/02/2014 09:31:31

Order Canceled

12/02/2014 09:31:39

Refunded

Consumer

Response:

I have reviewed the response offer made by the business in reference to

complaint ID [redacted], and have determined that this proposed action would not

resolve my complaint. For your reference, details of the events that lead

to my complaint are summarized below.

The seller's response is simply false. The sequence of events occurred as

follows: On Cyber Monday morning (12/1) I discovered the item in question

advertised on their website for $301.00. Biker Trends Website also offered a

manufacture's coupon code for an additional 15% off . The offer included

free shipping. When I tried to purchase the product I was timed-out by

their website, probably because I took too long to input my credit card

information. When I logged back into my account, I noticed that the price

of the item (already in my shopping cart) had increased above the original

asking price, before the discount. At that point (about 11:00 am MT), I

called the company and explained the problem to the woman that answered.

She told me that there were only a limited number of items available at

that price, and she would check to see what she could do for me. She took

my cell phone number and told me that she would call me back within 1-2 hours.

This was the only verbal contact I had with the company. I never

received a return call, as I was promised. There wasn't any "name

calling" involved.

That afternoon I went back into my account with Biker Trends and

the item I tried to purchase was once again being offered at the same price.

So I placed one of the items into my shopping cart and went through the

standard checkout process. The final total price was $256.27. I

subsequently received an email confirmation that my order had been received and

was being processed. The next response I was expecting, was a

confirmation that my purchase had shipped. Instead, the next morning when

I checked my email, I had a new message from [redacted], with Biker Trends.

In this email [redacted] accused me of being told that the price was an error,

before I placed the order. He said the new cost of the item was $359.25,

or 40% more.

I responded to his email explaining that he must be confusing me

with another customer, because I never spoke with him. A copy of his

original email and my response are attached herein as Exhibit A.

Basically, my reply was that I expected Biker Trends to honor their

advertised price. Shortly thereafter I received a second email from

[redacted], canceling my order. See Attached Exhibit B. In summary, I am

very disappointed in the deceptive business practices this company used to

attract potential customers. This was to be a special Christmas present

for my spouse. I went online on cyber Monday like millions of Americans

looking for a good price for items on my Christmas list. This

company took advantage of this time of year to prey upon unsuspecting

consumers.

After reading their response to my complaint, I don't

believe that Biker Trends ever intended to sell this item at the advertised

price. Nor do I believe that advertised price was an "error".

They used this item to generate traffic to their website, employing an

advertising method commonly known as "bait and switch". But, I

am one senior citizen that wasn't fooled and decided to shine a light upon

their practice. Subsequent to filing my complaint, Biker Trends has

changed the pricing of this item on their website. Please refer to

Exhibit C. They now show "Our Price" (in red) at $429.50

and the Retail Price at $335.00.

In closing, I am willing to swear that the facts

presented herein are true and correct, to the best of my ability, so help me

God.

Respectfully,

Business

Response:

The customer is trying to get something for nothing. What happened is completely documented. He knew that that was not the correct price and it was quickly refunded to him. No benefit to us. The point is somewhat mute as the seat is no longer made and we are sold out.We can not sell products for less than we pay for them. He is trying to be an opportunist and I am sure he would expect and would receive a refund if he over paid for an item. It is sad that people behave in such a fashion. [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The

merchant isn't interested in resolving this complaint because they see

nothing wrong with advertising a

product at a price they don't intend to honor. Their only response is to

blame the customer for responding to their advertisement. Documentation that they provided thus far

only supports my complaint. Somehow,

they expect the customer to know what their cost basis is for every

product. I hope that the Revdex.com

can alert future potential victims of Biker Trends' deceptive business

practices, before they are tempted to make a purchase. As is demonstrated by their response, their

customer service deserves an F rating.

Respectfully,