Bikes on Myrtle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi there, I am rejecting the response made by the business I am doing so because when they finally got in touch with me, after weeks of calling them and texting them, they simply stated that they would issue me a refund – no mention of needing a receipt I don’t have a receipt and they never said I would have to have one in our text communications (see attached) The first time they mentioned a receipt was on August [redacted] when I went into the store to try to get my refund I’ve also attached a picture of the gift certificate – as you can see, all the information is on the certificate The [redacted] ’s signature, the amount, etc I can provide my bank statement showing exactly when it was charged if they need an exact date and amount verification The item I originally purchased the gift certificate for has now been purchased elsewhere because of how long they were closed I also don’t want to do business with this company because I feel they have been shady and misleading Thank you! — [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To whom it may concern:
On November **, at 8:08am *** *** received a full refund applied back to her credit card ending in ***
Please update your records
Thank you
Sincere Regards,
*** ** ***
*** *** ***
*** *** *** *** *** ***
*** ** ***
*** ***
***

*** *** had purchased a gift certificate on October *, Due to extenuating circumstances we had to close the shop from end of October to mid April We kept in contact with the
customer during the time we were closedAs soon as we reopened we contacted *** ***Here is a copy of the text message we sent to *** *** the text Message was sent to telephone number ###-###-#### on April **, at 11:21am : [Hello, How are you? We are finally open! You are welcomed to stop by at your convenience and we can either provide you with a refund or a really BIG deal on a scooter of your choiceWe would very much like to thank you for your patience and understandingLook forward to see you soonThank youSincere Regards]
*** *** never responded to the April **, text message
On August **, almost months after we last contacted *** *** with no reply from *** ***, *** *** came by the shop and asked for a refundWe said that we would gladly issue a refund but she must have present at the time of refund her original purchase receipt and the gift certificate in order for us to process the refund*** *** stated that she doesn't have her purchase receipt she only has the gift certificateWe offered her a deal on any in stock scooter
Because *** *** left our shop on August **, quite frustrated and agitated that was certainly not our goal we sent her a text message on August **, at 4:28pm to telephone number ###-###-#### [ Please understand that we are trying to do everything within our power to rectify this situationThere were extenuating circumstances which forced us to close the shopWe stayed in contact with you and have been trying to be as accommodating as possibleIf you provide us with the purchase receipt, the gift certificate and the credit card with which the purchase was made with we would be more than glad to offer you a full refundIf you are not able to locate the purchase receipt and just have the gift certificate in your possession we would be able to offer you a discount on any in stock scooter]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I went into Bikes on Myrtle on the morning of Wednesday, November ** and they processed a refund of $200 to me.  I am rejecting this response because I haven't seen the refund in my account yet.  I will accept this response once I see the money in my account.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi there,
I am rejecting the response made by the business.  I am doing so because when they finally got in touch with me, after weeks of calling them and texting them, they simply stated that they would issue me a refund – no mention of needing a receipt.  I don’t have a receipt and they never said I would have to have one in our text communications (see attached).  The first time they mentioned a receipt was on August [redacted] when I went into the store to try to get my refund.  I’ve also attached a picture of the gift certificate – as you can see, all the information is on the certificate.  The [redacted]’s signature, the amount, etc.  I can provide my bank statement showing exactly when it was charged if they need an exact date and amount verification.  The item I originally purchased the gift certificate for has now been purchased elsewhere because of how long they were closed.  I also don’t want to do business with this company because I feel they have been shady and misleading.
Thank you!
—[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I purchased a $200 gift certificate at the beginning of October for my husband to buy a scooter. I tried for several weeks to go in with him to pick out his scooter but the store was closed. The windows were covered in paper and a sign on the door said closed for inventory. There was a phone number to call to make an appointment but when I called it is simply said they are not available. There was no way to leave a message. Finally, after over a month of trying to contact the store, I received a text from the [redacted] of the store saying that they had to close to store to deal with a broken front gate and all their inventory was in storage. I was patient and waited as long as possible while they dealt with their situation but the scooter was supposed to be a gift and the occasion came and went. Finally, at the end of February, I texted them and told them that I would just like a refund of the gift certificate as the occasion had long passed and I no longer needed the scooter. They didn’t respond for a week, actually, they only responded when I told them I was going to contact the Revdex.com unless I heard back from them. They responded with apologies stating they had a family emergency. They said they had plans to reopen the store in April and would contact me then. On April [redacted] I received a text that the store was open and they would gladly either provide me with a refund or a deal on a scooter.

Today, August [redacted], I went into the store with my gift certificate to get a refund. The [redacted] of the store was there and told me they would only issue my refund if I had my receipt. I told her that this was never mentioned in my communications with her over the past several months. Her response was, “it was obvious” and stated that she couldn’t do anything about it because she was “just the [redacted]”. I stated that all the information needed was on the hand written gift certificate, including purchase date, amount, and person who issued. I asked to speak with someone who could make this decision and she said it ended with her. This is a very different depiction of herself being “just the [redacted]”. She said we could go round and round but she wouldn’t issue the refund without a receipt. I can understand if I was trying to return merchandise, but I am returning a gift certificate that was obviously issued by them.Desired Settlement: I would like a full refund of $200.00 for the gift certificate. I would be happy to provide a credit card statement if that would be helpful. I have the gift certificate issued to return as well.

Business

Response:

[redacted] had purchased a gift certificate on October *, 2013. Due to extenuating circumstances we had to close the shop from end of October 2013 to mid April 2014. We kept in contact with the customer during the time we were closed. As soon as we reopened we contacted [redacted]. Here is a copy of the text message we sent to [redacted] the text Message was sent to telephone number ###-###-#### on April **, 2014 at 11:21am : [Hello, How are you? We are finally open! You are welcomed to stop by at your convenience and we can either provide you with a refund or a really BIG deal on a scooter of your choice. We would very much like to thank you for your patience and understanding. Look forward to see you soon. Thank you. Sincere Regards]

[redacted] never responded to the April **, 2014 text message.

On August **, 2014 almost 4 months after we last contacted [redacted] with no reply from [redacted], [redacted] came by the shop and asked for a refund. We said that we would gladly issue a refund but she must have present at the time of refund her original purchase receipt and the gift certificate in order for us to process the refund. [redacted] stated that she doesn't have her purchase receipt she only has the gift certificate. We offered her a deal on any in stock scooter.

Because [redacted] left our shop on August **, 2014 quite frustrated and agitated that was certainly not our goal we sent her a text message on August **, 2014 at 4:28pm to telephone number ###-###-#### [ Please understand that we are trying to do everything within our power to rectify this situation. There were extenuating circumstances which forced us to close the shop. We stayed in contact with you and have been trying to be as accommodating as possible. If you provide us with the purchase receipt, the gift certificate and the credit card with which the purchase was made with we would be more than glad to offer you a full refund. If you are not able to locate the purchase receipt and just have the gift certificate in your possession we would be able to offer you a discount on any in stock scooter. ]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi there,

I am rejecting the response made by the business. I am doing so because when they finally got in touch with me, after weeks of calling them and texting them, they simply stated that they would issue me a refund – no mention of needing a receipt. I don’t have a receipt and they never said I would have to have one in our text communications (see attached). The first time they mentioned a receipt was on August [redacted] when I went into the store to try to get my refund. I’ve also attached a picture of the gift certificate – as you can see, all the information is on the certificate. The [redacted]’s signature, the amount, etc. I can provide my bank statement showing exactly when it was charged if they need an exact date and amount verification. The item I originally purchased the gift certificate for has now been purchased elsewhere because of how long they were closed. I also don’t want to do business with this company because I feel they have been shady and misleading.

Thank you!

—[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To whom it may concern:

On November **, 2014 at 8:08am [redacted] received a full refund applied back to her credit card ending in [redacted].

Please update your records.

Thank you.

Sincere Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I went into Bikes on Myrtle on the morning of Wednesday, November ** and they processed a refund of $200 to me. I am rejecting this response because I haven't seen the refund in my account yet. I will accept this response once I see the money in my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,