Bikeshare Holdings LLC

Revdex.com:At this time, I have not been contacted by Bikeshare Holdings LLC regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for taking the time to look into the matterHowever I am not satisfied with the resultI'll be sure to never use your company in the future and I'll pass along the message to make sure no one I know ever uses your company either.
What a way to lose clientele
Cheers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by NYC Bike Share, LLC regarding complaint ID [redacted].Sincerely,[redacted]

Hello [redacted]
At the time of the purchase our website clearly stated the following: 
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Join Citi Bike for $14.95/monthJoin Citi Bike to unlock thousands of bikes across Manhattan, Brooklyn, Queens & Jersey City, and enjoy unlimited 45-minute rides. Pay just $14.95/month with annual commitment. If you cancel your membership before your annual commitment is complete, you’re responsible for the remaining balance. Customers using an eligible Citi® credit or Citibank® debit card at checkout receive 10% off monthly membership payments.Unfortunately, as per our policy, you will be responsible for the whole year. At this time we are unable to cancel or reimburse you. ThanksCiti Bike team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 I have NOT received any emails from CITIBIKE, just the debit to my account for the annual membership.
Please email me with any forms I need to fill out so that I can redeem this offer.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 *

Customer: [redacted]
Account: 
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Customer [redacted] purchased two 24 hour 30 mins unlimited access pass on 2015-09-** for $21.67.
The 24 hour access passes are for unlimited rides, however riders must dock their bikes every 30 mins.
The contract and the signs articulate this on our Kiosks too.
Customer went over her 30 mins, therefore was charged additional $54.44 for two bike rides (each $$27.22). 
[redacted] has disputed the $54.44 charge with her credit card company. These charges will stand, we have documentation that these rides lasted 1 hour 51 mins 24 seconds. 
 
Thanks
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Dear [redacted],
This doesn't resolve the issue.  They need to reimburse me for the money they wrongfully took from my account. 
I have never kept their bikes for more than 45min and I have always locked their bikes as per their instructions. Their system is faulty and doesn't provide any receipt. How can I provide a receipt when their system doesn't provide one, nor does it inform you by any means that an extra charge has occurred?
Their system is faulty and doesn't register when you return their bikes and it should be their responsibility to provide a receipt showing why they are charging me extra.  My trips have always been short trips and most of them are from home to office which is about 15min long.  I usually have to search for another 10-15 min looking for place to return the bike and I have always retuned the bikes within 30min.  There is no reason for a charge.  They have to show me what these charges are for and show proof.  All other businesses do, why are they exempt from that.  
They are in the business of ripping people off and there are so many complaints about them on the internet.  I'm working on getting people to form a group and take them to court or at least file a compliant with Revdex.com.  Because they take advantage of people, especially the ones that are traveling and can't get to them in time to get their money back.  10 days is not enough grace period to see if there are charges.  I work over 10 hours a day and travel often and don't always have time to check my credit card statements and again I was not told at any point that they have the right to falsely charge my account and that I had a short period to dispute them.  Besides they used to lock your account at first instead of charging you, but I guess later they realized how much profitable it can be to charge them quietly instead and hope they wouldn't call back in time to get a refund.
I would like to see their records showing all the trips I took while I was a member.
I would like to see how the trips they are charging me for are different.  
I would like to see records of how often their systems made mistakes.  From my experience their system made a mistake at least 1/3 of the time.
In addition I would like to point out that their term of services would not hold up in court. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your patience as we reviewed your billing inquiry. We would like to apologize for any inconvenience this may have caused you.After reviewing your account, we do see the trip in question, totaling 8h 45m 34s. Wehave refunded the fee in question in the amount of $108.88,...

which will post to the credit or debit card you have on file with [redacted] within 3 - 5 business days.To avoid unexpected overtime fees in the future, be sure to wait for a steady green light for 2 - 3 seconds after docking a bike, letting you know the trip has closed. To confirm, log in to [redacted] to check your trip history or visit any [redacted] station kiosk to print your trip receipts. You can now setup bike return notifications from your online account. As a reminder, your [redacted]'s User Agreement, if you dispute any charge on your credit or debit card account, you must contact NYC Bike Share within 10 days of your receipt or your statement containing the disputed charge. For more details, please see Section 4: Credit/Debit Card Matters of [redacted]'s User Agreement here: [redacted].In the future, please reach out to [redacted] Customer Service at ###-###-#### or [redacted] as soon as possible after charges post to your credit or debit card account and when docking a bike, if you receive any color sequence aside from green, please call.

Thank you for contacting Citi Bike, and thank you for your patience as we reviewed your billing inquiry.As a first time courtesy, your request to remove the overage fee for your trip taken on 8/*/15 has been removed and will not appear on your next Citi Bike billing statement.  To avoid...

unexpected overtime fees in the future, be sure to wait for a steady green light for 2 - 3 seconds after docking a bike, letting you know the trip has closed. You can now turn on bike return notifications by logging in to [redacted] to check and manage your notifications or visit any Citi Bike station kiosk to print your trip receipts with your key. Prior to the monthly billing cycle (on the [redacted] of every month), review your trips online to check for overtime fees before they're processed.When docking a bike, if you receive any color sequence aside from green, please call ###-###-#### while at the docking point to ensure your trip has been closed successfully in our system. As a reminder, riders are responsible in returning their Citi Bike with a green light as part of the terms and conditions of your rental agreement. Again, thank you for your patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is only somewhat satisfactory to me and the matter has been resolved.
The specific instance has been resolved, but many of my other concerns have not been addressed.
Sincerely,
[redacted]

Thank you for contacting NYC Bike Share, operator of Citi Bike, and thank you for your patience as we reviewed your case.After reviewing your account, we will remove the 17-hour overage fee of $127.38 as a first-time courtesy and will not appear at your next billing statement on August...

*. As a reminder, members are responsible for the time period of overtime fees when the Citi Bike bicycle is actually removed from the Bike Dock in accordance to your rental agreement. Citi Bike is meant for short term riding from point A to point B and not for leisure. Citi Bike bicycles must be docked at a Citi Bike station and not left unattended. Annual member rentals lasting longer than 45-minutes will be charged on the 3rd of every month to the credit card on file. Rentals not returned in 24 hours will be charged $1200 plus tax and any associated overage fees.To confirm, log in to citibikenyc.com/login to check your trip history or visit any Citi Bike station kiosk to print your trip receipts. Prior to the monthly billing cycle (on the 3rd of every month), review your trips online to check for overtime fees before they're processed.When docking a bike, if you receive any color sequence aside from green, please call ###-###-#### while at the docking point to ensure your trip has been closed successfully in our system.Again, thank you for your patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Citi Bike continues to be disingenuous and deceitful.  
When I saw the charge on my card I thought it was fraud.  I immediately called the credit card company who told me to dispute the charge (and cancel my credit card number).  When the credit card company and I finally got a hold at someone at Citi Bike they told us that they would not refund the amount under any conditions  Even now Citi Bike could refund the charges but they still refuse.  If Citi Bike does not refund the amount it is not because they are incapable of the transaction.  It is because their internal bureaucracy will not do what is morally correct. With customer service like this, it's not surprising the company is going bankrupt.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 
Correct - it cost more than $75 for less than 2 hours worth of riding.  Complete rip off.  The idea that the bikes have to be docked every 30 mins is not posted anywhere.
Nobody in their right mind would spend that much for a bike ride - I would literally go out and buy a better bike for less.
That is why Citibike has a D rating on Revdex.com and are going bankrupt.  Their customer service is terrible also - very aggressive and unwilling to discuss a fair resolution.
I have informed all of my friends and associates of this hoax - they have had similar experiences.  I have also sent a letter to the Mayor's office and a couple news networks.
Correct - it cost more than $75 for less than 2 hours worth of riding.  Complete rip off.  The idea that the bikes have to be docked every 30 mins is not posted anywhere.
Nobody in their right mind would spend that much for a bike ride - I would literally go out and buy a better bike for less.
That is why Citibike has a D rating on Revdex.com and are going bankrupt.  Their customer service is terrible also - very aggressive and unwilling to discuss a fair resolution.
I have informed all of my friends and associates of this hoax - they have had similar experiences.  I have also sent a letter to the Mayor's office and a couple news networks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for taking the time to reach out to Citi Bike and we are sorry to hear of your dissatisfaction with our service. In Section 13 Limitations on Availability of Services in the terms and conditions of your annual membership rental agreement:  Bike Share makes...

every effort to provide the Services for 365 days per year; however, Bike Share does not guarantee that the Services will be available at all times, as force majeure events or other circumstances might prevent Bike Share from providing the Services from time to time. Access to the Services also is conditioned on the availability of Citi Bike bicycles and available Bike Docks at each Station. Bike Share does not represent or warrant the availability of any Services or the availability of any Citi Bike bicycles or Bike Docks at any Station. No sponsor of Citi Bike has any responsibility for providing any Services. Members may use the Website or Mobile App to check the inventory of Citi Bike bicycles and Bike Docks available at a Station. Member agrees that NYCBS, as applicable, may require Member to return a Citi Bike bicycle at any time.Annual members can cancel their memberships within 30 days of purchase or renewal and receive a full refund, but according to our records, you renewed your membership on 4/*/2015 and exceed the time to qualify for a credit. What we can offer you is 1 month free on your membership for the inconvenience. Please check our Citi Bike website and app for updates on our stations. We value your membership and hope you will consider our offer and continue to be a Citi Bike rider. Customer ServiceNYC Bicycle Share, LLC Operator of Citi Bike[redacted] (###-###-####)

Thank you for contacting Citi Bike.After reviewing your account, you rented a bike Start date 2015-10-** 20:42:59 at [redacted] and End date 2015-10-** 22:04:17 at [redacted] Total duration 1h 21m 17s Usage fees $13.00 (excluding taxes). Your rental...

lasted longer than the 30-minute free ride time which is the reason you are seeing an additional charge on top of the access pass cost. As a first time courtesy, we will remove the overtime fee of $13 plus sales tax for a total refund of $14.15. Please allow 3-5 business days for credit to appear on your financial statement. If you're a 24-hour or 7-day access pass holder, to confirm your trip history visit any Citi Bike station kiosk to print your trip receipts. Citi Bike are meant for short distance trips and to avoid overtime fees, please return the bike within 30-minutes. Remember, you can request a new ride as many times as you want within the access pass duration. Should you arrive to a full station, we will give you an additional 15-minute credit additional to get to the next available station. (2 maximum). When docking a bike, if you receive any color sequence aside from green, please call ###-###-#### while at the docking point to ensure your trip has been closed successfully in our system.As a reminder, riders are responsible in returning their Citi Bike with a green light as part of the terms and conditions of your Rental agreement For more information about our service, please visit our website or call us 24 hours a day.  Customer Service RepresentativeNYC Bicycle Share, LLC Operator of Citi Bike[redacted] (###-###-####)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Correct - it cost more than $75 for less than 2 hours worth of riding.  Complete rip off.  The idea that the bikes have to be docked every 30 mins is not posted anywhere.Nobody in their right mind would spend that much for a bike ride - I would literally go out and buy a better bike for less.That is why Citibike has a D rating on Revdex.com and are going bankrupt.  Their customer service is terrible also - very aggressive and unwilling to discuss a fair resolution.I have informed all of my friends and associates of this hoax - they have had similar experiences.  I have also sent a letter to the Mayor's office and a couple news networks.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for contacting Citi Bike, and thank you for your patience as we reviewed your billing inquiry.As a first time courtesy, your request to remove the overage fee for your trip taken on 8/*/15 has been removed and will not appear on your next Citi Bike billing statement. ...

To avoid unexpected overtime fees in the future, be sure to wait for a steady green light for 2 - 3 seconds after docking a bike, letting you know the trip has closed. You can now turn on bike return notifications by logging in to [redacted] to check and manage your notifications or visit any Citi Bike station kiosk to print your trip receipts with your key. Prior to the monthly billing cycle (on the [redacted] of every month), review your trips online to check for overtime fees before they're processed.When docking a bike, if you receive any color sequence aside from green, please call ###-###-#### while at the docking point to ensure your trip has been closed successfully in our system. As a reminder, riders are responsible in returning their Citi Bike with a green light as part of the terms and conditions of your rental agreement. Again, thank you for your patience.

Revdex.com:At this time, I have not been contacted by NYC Bike Share, LLC regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted], 
The refund was processed on 7/*/14, which takes 1 day to settle and 3-5 business days for you to see the credit back in your account. 
Unfortunately, we do not refund by check. 
Have a good day and thank you for using Citi Bike.