Bili's Income Tax

To whom it may concern, re: complaint from [redacted].                    05/12/2016       Upon an evaluation on [redacted]s 1996 [redacted] it was found that, due to...

an excessive overheating condition irreparable damage had occurred.  A recommendation of engine replacement or disposing of the vehicle was made. [redacted] (Father) came to the shop to discuss options. Being extremely limited in funds we suggested that perhaps a “used, inexpensive” engine might be the solution. It was understood by ALL that there would be no guaranteeing this would be a permanent fix. we prepared an estimate to make the car “safe and, reliable”. The quote would consist of 1 used engine, 1 transmission clutch kit, radiator hoses, spark plugs and, 2 tires would  be made. This would be minimum required to get the vehicle running, the quote would be roughly $2600.00 (with no warrantee on a used engine). This was far over the budget that [redacted] was prepared for. Given our long business relationship Kost Tire Mt. Pocono decided to make a “bare bones” quote at [redacted] request. He said “this would be the very last money he would invest in the car” NO EXTRAS. [redacted] was adamant NO WHEEL ALIGNMENT, NO ROAD HAZARD, COOLANT FLUSH.  Still the estimate was too high. We adjusted the labor to only 4 hours ($340.00) a repair normally quoted between 10 to 13 hours. When the repair was completed the [redacted] family seemed very appreciative of the help we extended.    Several weeks later [redacted] hit a large pothole which would damage her new tire.  Expecting that ROAD HAZARD would cover the replacement tire, she was extremely upset that she would have to spend “ANYTHING” given the recent investment made. We even offered to extend a tire at cost but, any money would be too much.  We believe we have done everything necessary to help Ms. [redacted] get her vehicle back on the road and try to work with her with budgetary limitations.  Ken K[redacted]General ManagerKost Tire

To whom it may concern,We at Kost Tire strive to resolve all customer issues. does the customer have any supporting receipts from when he purchased new tires and had the vehicle alignment checked? when was this done and where. what was the millage on the vehicle when the problem was resolved? we...

will attempt to contact [redacted] and see if we can work together to resolve this matter. sincerely,Dan G[redacted]

We contacted customer and delivered wheel to [redacted] at [redacted] -- per customers request.  We apologized for the customers inconvenience!   Thank You!Ken K[redacted]General ManagerKost Tire

We would be willing to issue a in-store credit in the amount of $91.04 to be use at any Kost Tire location for future purchases to resolve this issue and retain [redacted]'s business!  Please advise!  Thank you!Ken K[redacted]General ManagerKost Tire

Problem: August 28th 2015...I returned to Kost Tire in Allentown to have 2 tires replaced on my car as promised As a result from a prior complaint I filed with Revdex.com about a month or so because of the way the front tires were wearing from the date of purchase which was in March 2015. Revdex.com resolved that issue with Kost and the tire manufacturer. Thank you again! Now just today when I went to get the tires mounted on my vehicle I asked a question regarding the Road Hazard Warranty I purchased along with the 4 tires back in March which cost an additional $79.20. I asked the assistant manager Pat how things would be now because I have 2 older tires then the 2 installed today. He told me that because I was having the 2 replaced the Road Hazard Warranty I paid for since the start of this transaction is null and void. I asked why and he said because the manufacturer agreed to replace the 2 bad tires. So I said well I should get a refund then since I paid for the warranty and your telling me that doesn't matter anymore. He said no I shouldn't because the manufacturer [redacted] replaced the 2 tires at 90 percent of wear. I believe since I paid for something I should still get the warranty which was originally purchased and if not If not I'm entitled to get a refund since they will not warranty the tires I purchased in March. This tire center has been giving me problems since the day I made the origional purchase. I spent $655.90 at this place. I believe I should get what I paid for. They did the same thing to my sister just 2 weeks ago. Someone must stop this store from there negligence towards customers. There ripping people off and getting away with it.Desired Resolution: RefundRefundselectDesired Outcome: I would like a full refund of the Road Hazard Warranty I purchased since they will not honor it !

We apologize for any inconvenience we have caused [redacted]. We did agree to have the wheel repaired but [redacted] refused. The damage to the wheel is minimal and can be repaired by a qualified wheel repair company.  The damage does not justify a complete wheel replacement. ...

Therefore, Kost Tire will agree to have the wheel repaired at certified wheel repair facility at our expense! We can take care of this as soon as possible!  If you have any further questions please feel free to let us know!!  Thank you! Ken K[redacted] Corporate Manager Retail Operations Kost Tire ###-###-####

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
In reading the letter that they responded, they conveniently left out all the other times I brought vehicle in for them to look at issues that arise after they fixed my vehicle and was consistently told there was nothing wrong and was sent on my way however again conveniently they left that out. Also upon review of their response I found errors with milage that they have documented there is no possible way the milage could have decreased at times I took it there for repairs. If they rotated my tires each time I went for an oil change then the alignment and tire issue I am having now wouldn't exist and they would have preformed a proper oil change that I paid for. Darren stated to my husband that the problem occurred because the tires were not rotated but when asked if they get rotated during oil changes the answer was yes, however they did not do what they stated was included with oil change. Big corporations should not be able to get away with these schemes and should be held to a standard. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In response to [redacted] complaint.  The Road hazard warranty would have replaced the tire free for [redacted] at any of our locations.  With that said we normally do not reimburse for a tire replaced at a facility other that [redacted].  [redacted] is a very good customer and we did make...

an exception for him.  We just receive an invoice from the dealership he went to and we will refund any expense he has incurred promptly.  We hope that we have satisfied him and will continue to business with us.  Thank you! Ken KielarGeneral ManagerKost T[redacted]

Please contact me by email at [redacted]@kosttirepa.com as soon as possible.   May I have an email address to contact you at [redacted]?  Thank you!Ken K[redacted]Corporate Manager of Retail OperationsKost Tire and Auto Centers

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Kost did damage my rims. The only mistake on my part was not taking pictures prior to install and I didn't show Mike the rims prior to the install. Kost always make notes on service order and invoice if they notice anything wrong with auto, also they come and tell customer what they found prior to servicing the vehicle. No notes were on invoice. Also if it was curb rash as they claim the sidewalls would also have shown that. I also had car scheduled for an alignment and Mike came out of shop and told me that my car didn't need one, all tires were worn evenly, the only other thing he said is tires showed minor signs of dry rot in between the treads, nothing else about tires or rims. Mike rolled out one tire to show me the area of dry rot. The tires that were replaced were original tires that came with car from Ford. I have been a customer with Kost for the past 16 years.
Regards,
[redacted]

In response to customer [redacted], please be advised that the vehicle was brought to the dealership for the alignment and is clearly states on customer invoice that the left front strut is bent and the vehicle could not be brought into manufactures alignment...

specification by [redacted].  Please refer to attachments for supporting documentation.  In addition, the vehicle suspension has be lowered.  According to the customer the dealership was not given any alignment specs to compensate for the lowered suspension.  We believe that the vehicle has a bent strut assembly, the suspension has been lower, and the dealership could not aligned it properly which are all contributing factors to [redacted] handling issues..  The camber setting clearly shows that it is out of spec and will cause tire wear and handling problems ( see attachment).  [redacted]  as a show of goodwill and customer satisfaction was offered a 96% adjustment on his front tires through the manufacturer [redacted] but nothing on the rear tires which are fine.  Regardless of what tires are put on the vehicle  [redacted] still has suspension and alignment issues that will wear tires and create handling problems. Please feel free to call me if you have any questions.  Thank you! Ken K[redacted]General ManagerKost Tire PA###-###-####