Bill Alexander Ford Lincoln Mercury, Inc.

The vehicle was checked by us for previous damage. We arbitrarily run Auto Check on all of our vehicles. There are different kinds of vehicle checks that can be run. Car-fax is just on of many. We checked the vehicle with *** auto check and the report was that there was
no previous damage. We assume no responsibility for the lost value and wish to deny the request for $7500. The vehicle was purchased for $and it was used for over years. We dont know what the value that was given as a trade but we are sure it was not $less than it would have been with a good Car-fax. Having a previous repair does not necessarily deduct from a vehicles value because it is a subjective amount. We were asked in good faith to provide the customer with information and we provided it as good as we couldRespectfully*** ***GM Bill Alexander Ford Lincoln###-###-####

We did not have information about a previous wreckWe have the auto check that we ran at the time of the sale Why didn't you mention it before trading it inWe could have disputed car fax or made sure the other dealer was being fair regarding its valueI believe your grievance is with them.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. if they knew that there was a wreck then they should of had the heart to just tell me. I feel like I was ripped off majorly by them. the $7500 was a lot to ask I understand that but I would like some kind of compensation for losing money on something I should of been told. The only thing the salesman was worried about was getting his commission and should of at least told us.I do not believe that they didn't know about the car wreck.
Regards,
[redacted]

I have reached a settlement with Mrs [redacted] regarding this matter.  [redacted] promised me she would let you know that this matter has been closed.[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belowI understand that there is nothing I can do to help my mother get some of her money refunded to her because she did sign the papers. What I can do is let people know that my mother lost over [redacted] dollars in the three transactions. I don't think the car dealership was totally honest with her. Car dealership are out to sell cars. It didn't matter that her own bank wouldn't give her a loan because she did not have enough income but [redacted] did. Not once not twice but three times. This was my mothers first purchase of a car.  I feel she was taken advantage of. I was not emailed about this situation and I did call right after I got the message.Regards,

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The business did contact me. They offered an apology that I accepted. They also offered to provide the gift card promised in their ad. I picked up the card today. They have made good on all that I had asked and I consider this complaint (ID [redacted]) resolved. However, I would like to clear up a point they made in their response. At no time was I offered a 'rain check'. I had asked for one, but was told they would contact me during their next promotion, which they usually have once a month, and I could come back then to receive the gift card. 
Regards,

The vehicle was checked by us for previous damage.  We arbitrarily run Auto Check on all of our vehicles.  There are different kinds of vehicle checks that can be run.  Car-fax is just on of many.  We checked the vehicle with [redacted] auto check and the report was that there...

was no previous damage.  We assume no responsibility for the lost value and wish to deny the request for $7500.  The vehicle was purchased for $13000 and it was used for over 2 years.  We dont know what the value that was given as a trade but we are sure it was not $7500 less than it would have been with a good Car-fax.  Having a previous repair does not necessarily deduct from a vehicles value because it is a subjective amount.  We were asked in good faith to provide the customer with information and we provided it as good as we could. Respectfully[redacted]GM Bill Alexander Ford Lincoln###-###-####

The ad did in fact propose that the customer is a winner.  We did not anticipate the respose that we had to this promotion and we ran out of gift cards.  We have gotten more and can now honor the rain check.[redacted]GM Bill Alexander Ford Lincoln

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. if they knew that there was a wreck then they should of had the heart to just tell me. I feel like I was ripped off majorly by them. the $7500 was a lot to ask I understand that but I would like some kind of compensation for losing money on something I should of been told. The only thing the salesman was worried about was getting his commission and should of at least told us.I do not believe that they didn't know about the car wreck.Regards,

We did not have information about a previous wreck. We have the auto check that we ran at the time of the sale.  Why didn't you mention it before trading it in. We could have disputed car fax or made sure the other dealer was being fair regarding its value. I believe your grievance is with them.[redacted]

On june 3rd [redacted] came in to Bill Alexander Ford to trade in a 2013 [redacted] for a 2015 [redacted].  She purchased for $[redacted] minus a trade value of $[redacted] plus tax license and doc fee.  After 6 days of ownership she came in again and traded for a 2015 [redacted] the price was $[redacted]...

minus the trade value of $[redacted] for the 2015 [redacted].  After a couple of days on June 11th [redacted] again approached our sales staff wishing to trade back to a different [redacted].  We counselled her regarding the trade value loss, and she insisted she wanted to trade in anyway because she did not care for the seats.  Each transaction was completed with maintenance plans that were not transfered, but canceled and the entire price refunded as a down payment credit on the subsequent deal.  It is very unusual that a customer would trade vehicles so soon after a purchase.  The final trade was for a 2015 [redacted] for $[redacted] and a trade in value of $[redacted].   The trade equity was used on the rapid depreciation of three transactions done so quickly.  When Mrs [redacted] was negotiating with our sales staff they advised her that it would be costly to trade in so soon, but she insisted that she did not want to consult any family members for advice.  We regret that her daughter [redacted] could not advise her prior to taking delivery of the vehicles.  We hope that [redacted]'s ownership experience is a good experience and we really want to exceed her expectations in the service department.  I tried to reach [redacted] by phone and by e-mail with no response at the time of this response.Everett DawsonGM Bill Alexander Ford Lincoln

Bill Alexander Ford treated me with total disrespect and disregard after selling me a supposedly certified pre owned 2014 Expedition.
Within two weeks of purchase, I began having brake problems. After three visits to the service center, they finally replaced the rear rotors but only the rear rotors.
The service manager, Chris, insulted me but finally agreed to pay for the repairs at a Ford service center in North Carolina, where I was just relocated to on military orders. However, he refuses to answer or return calls to both the service manager here in NC and me.
Aside from the insults and general poor customer service, this business has zero integrity letting unsafe vehicles pass the certified pre owned protocol off the lot.
The bottom line is that when you pay $35k for a certified pre owned vehicle, you should not have brake problems within the first year much less two weeks.

Dealing with Nate first and turned over to Tommy, the closer, made me feel very pressured. Tommy is not above trying to make you feel like a fool if you don't like his special price. Wanting $1,000 down, once figured into the paperwork, my down disappeared and the price went up to over $8,000, nearly $1,000 over asking price. They could not explain it. Where did the down payment go?

Tommy is cocky and high pressure. He doesn't even keep his word. It changes as you go along. He assured me he would have no problem selling it at an even higher price. I'm sure he did, but whoever bought the brown Dodge got the shaft.

I would not deal with Alexander Ford again. Even to buy the Lincoln!

Review: my wife and I bought a used ford focus from the dealership in 2012. when we were signing the paperwork we had asked the salesman to check if the car had been into any wrecks and how many previous owners to the car there was. the salesman claimed he looked into it and there had only been one owner with no wrecks on the vehicle. we went to go trade in the same ford last week (11/16/14), when the dealership pulled up the car fax(i had never heard of this until we traded in the car) he showed us that this ford was in a wreck in 2009( before we owned it,and we were the third owners of the vehicle instead of second. the dealership we traded the vehicle into said the car is no good because it had been wrecked and it was uncertain whether the air bags had been deployed or not. we were not given any of this information when we bought the car to make sure they were or weren't. we lost more money than expected on our car because of a wreck we didn't know about. I would of never bought the car if I would have known that it was in a wreck.Desired Settlement: a refund for our down payment and the money we lost due to wreck and loss of trade in :$7500

Business

Response:

The vehicle was checked by us for previous damage. We arbitrarily run Auto Check on all of our vehicles. There are different kinds of vehicle checks that can be run. Car-fax is just on of many. We checked the vehicle with [redacted] auto check and the report was that there was no previous damage. We assume no responsibility for the lost value and wish to deny the request for $7500. The vehicle was purchased for $13000 and it was used for over 2 years. We dont know what the value that was given as a trade but we are sure it was not $7500 less than it would have been with a good Car-fax. Having a previous repair does not necessarily deduct from a vehicles value because it is a subjective amount. We were asked in good faith to provide the customer with information and we provided it as good as we could. Respectfully[redacted]GM Bill Alexander Ford Lincoln###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. if they knew that there was a wreck then they should of had the heart to just tell me. I feel like I was ripped off majorly by them. the $7500 was a lot to ask I understand that but I would like some kind of compensation for losing money on something I should of been told. The only thing the salesman was worried about was getting his commission and should of at least told us.I do not believe that they didn't know about the car wreck.

Regards,

Business

Response:

We did not have information about a previous wreck. We have the auto check that we ran at the time of the sale. Why didn't you mention it before trading it in. We could have disputed car fax or made sure the other dealer was being fair regarding its value. I believe your grievance is with them.[redacted]

Review: My mother is 80 years old. Her name is [redacted]. She lives in [redacted] and is recently widowed. She decided to buy a car on her own. She has never bought a car before. So she went to Alexander ford to trade in her Ford [redacted] for a different car. She is disabled and needed a car that the back hatch would open by itself. Her trade in value for her car was [redacted]. She purchased another [redacted] for about [redacted]. She did not like the car so she went back to trade it in for a different car, a Ford [redacted]. This car was worth [redacted]. She then took another loan out. She had this car for a few days and decided she did not like this one. So the dealership let her trade it in and take out another loan for [redacted]. The dealership should never have let her keep purchasing a new car. So how she was charged extra for each car she bought. I am not sure what happened to the deposit from the car she traded in. She purchased warranties for each car and none of these was transferred over to the new car.Desired Settlement: I would like to see the loan on the car be lowered. Find out what happened to the money from the trade in of the Ford [redacted] she had.

Business

Response:

On june 3rd [redacted] came in to Bill Alexander Ford to trade in a 2013 [redacted] for a 2015 [redacted]. She purchased for $[redacted] minus a trade value of $[redacted] plus tax license and doc fee. After 6 days of ownership she came in again and traded for a 2015 [redacted] the price was $[redacted] minus the trade value of $[redacted] for the 2015 [redacted]. After a couple of days on June 11th [redacted] again approached our sales staff wishing to trade back to a different [redacted]. We counselled her regarding the trade value loss, and she insisted she wanted to trade in anyway because she did not care for the seats. Each transaction was completed with maintenance plans that were not transfered, but canceled and the entire price refunded as a down payment credit on the subsequent deal. It is very unusual that a customer would trade vehicles so soon after a purchase. The final trade was for a 2015 [redacted] for $[redacted] and a trade in value of $[redacted]. The trade equity was used on the rapid depreciation of three transactions done so quickly. When Mrs [redacted] was negotiating with our sales staff they advised her that it would be costly to trade in so soon, but she insisted that she did not want to consult any family members for advice. We regret that her daughter [redacted] could not advise her prior to taking delivery of the vehicles. We hope that [redacted]'s ownership experience is a good experience and we really want to exceed her expectations in the service department. I tried to reach [redacted] by phone and by e-mail with no response at the time of this response.Everett DawsonGM Bill Alexander Ford Lincoln

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI understand that there is nothing I can do to help my mother get some of her money refunded to her because she did sign the papers. What I can do is let people know that my mother lost over [redacted] dollars in the three transactions. I don't think the car dealership was totally honest with her. Car dealership are out to sell cars. It didn't matter that her own bank wouldn't give her a loan because she did not have enough income but [redacted] did. Not once not twice but three times. This was my mothers first purchase of a car. I feel she was taken advantage of. I was not emailed about this situation and I did call right after I got the message.

Regards,

Business

Response:

I have reached a settlement with Mrs [redacted] regarding this matter. [redacted] promised me she would let you know that this matter has been closed.[redacted]

Review: Alexander Ford sent an ad in the mail that promised everyone would receive a $10.00 [redacted]card that registered with them. We drove from the Foothills east of Yuma to their business on Sunday afternoon, March 16th, 2014. We met with a salesman,and he checked the winning numbers posted for the top three winners, and told us we did not win. When I showed him the ad that said everyone would receive the $10.00 [redacted] gift certificate, he said I would have to drive a car first. I explained the add did not specify I had to drive a vehicle, and he told me to see the manager. When I explained the situation to the manager, he told me they were all out of the certificates and he would not accept my registration. I asked for a raincheck and he had me put my name on the back of a scrap of paper with my contact information and said he would notify me when they had their next promotion. We had driven in excess of 15 miles round trip to participate in the offer, and I believe this to be false advertising causing me losss of both time and money.Desired Settlement: That Alexander Ford honors their ad and sends me the $10.00 [redacted] gift card. And that they apologize for their false ad and honor all future ads.

Business

Response:

The ad did in fact propose that the customer is a winner. We did not anticipate the respose that we had to this promotion and we ran out of gift cards. We have gotten more and can now honor the rain check.[redacted]GM Bill Alexander Ford Lincoln

Consumer

Response:

The business did contact me. They offered an apology that I accepted. They also offered to provide the gift card promised in their ad. I picked up the card today. They have made good on all that I had asked and I consider this complaint (ID [redacted]) resolved. However, I would like to clear up a point they made in their response. At no time was I offered a 'rain check'. I had asked for one, but was told they would contact me during their next promotion, which they usually have once a month, and I could come back then to receive the gift card.

Regards,