*** *** signed our registration card which details that debit cards will have a hold in the amount of $per day placed on them for incidentalsWe also have a sign posted at the front desk with this informationHer signed registration card is attached
Her stay was only for one night, which
normally would entail a $hold; however, due to the upgrade she elected, a larger hold of $was placed on her cardShe should have been better notified of the increased amount by our staff and we have taken steps to ensure all are properly trained on this issue
As a sign of good faith, we have refunded her the amount of the upgrade + tax, $A copy of her folio showing this adjustment is attached
We apologize for any confusion *** *** may have experienced. We wish all our guests to have a stress-free and enjoyable stay with usWe encourage her to reach out to us if there is anything further we can do
*** *** signed our registration card which details that debit cards will have a hold in the amount of $per day placed on them for incidentalsWe also have a sign posted at the front desk with this informationHer signed registration card is attached
Her stay was only for one night, which
normally would entail a $hold; however, due to the upgrade she elected, a larger hold of $was placed on her cardShe should have been better notified of the increased amount by our staff and we have taken steps to ensure all are properly trained on this issue
As a sign of good faith, we have refunded her the amount of the upgrade + tax, $A copy of her folio showing this adjustment is attached
We apologize for any confusion *** *** may have experienced. We wish all our guests to have a stress-free and enjoyable stay with usWe encourage her to reach out to us if there is anything further we can do